I have 2 mailboxes that are consistently failing. I have run the backup individually on them and they have both failed and the logs are showing the following error. Failed to process mailbox. Error message gThe server cannot service this request right now. Try again later.]] Any ideas?
Thanks
Hi
Hope you’re well.
Any idea how big these particular mailboxes are?
The error generally means throttling is occuring: https://docs.microsoft.com/en-us/exchange/client-developer/exchange-web-services/ews-throttling-in-exchange
A way we can usually work around this is to create additional service accounts / azure apps as per: https://documentation.commvault.com/commvault/v11/article?p=125313.htm
If you need assistance with this, I’d suggest raising a support incident and we can review it further / provide remote guidance.
Thanks,
Chris
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
