Hi Team, have a next trouble via update 11.28.24-34
> As per the updateInfo.log file on commserve:
\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.
29272 34532 11/27 12:42:51 ### Retry file operation after 15 seconds
29272 34532 11/27 12:43:06 ### Movefile attempt [8] failed with error code [5]
29272 34532 11/27 12:43:06 ### Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.
29272 34532 11/27 12:43:06 ### Retry file operation after 15 seconds
29272 34532 11/27 12:43:21 ### Movefile attempt [9] failed with error code [5]
29272 34532 11/27 12:43:21 ### Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.
29272 34532 11/27 12:43:22 ### UpdateFilesAndRegistry failed. Error [Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied. ]. Starting rollback as return value is [0] in 10 seconds
29272 34532 11/27 12:43:22 ### Failed to flush update progress registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\UpdateProgress]
29272 34532 11/27 12:43:22 ### Flushed update registry [SOFTWARE\CommVault Systems\Galaxy\Instance001\Updates]
29272 34532 11/27 12:43:32 ### Rolling back update SP28-HotFix-2617
I have admin right on commcell server. I run setup with run as administrator privileges. Result the same.
I tried update without AV. The same problems.
> uninstalled antivirus and then we tried ti perform update, but it still failed:
> User Access Control is already low.
