commvault agent installation error

  • 2 June 2022
  • 6 replies

Badge +5

Hi All,


I had uninstalled the commvault agent on the AIX client, however when I am trying to install the agent back its failing with error “Failed to install File System Core Package, could not determine processor/OS type of client.” Help please.

From the logs:

24980 635c  06/02 13:47:22 7545295 GetRemoteProcessorType() - SSH port is set to [], key file path is [], use passphrase [false]
24980 635c  06/02 13:47:23 7545295 GetRemoteProcessorType() - Login check succeeded on remote machine [].
24980 635c  06/02 13:47:26 7545295 GetRemoteProcessorType() - Unix installation temp directory is set to [/opt/simpana/seed].
24980 635c  06/02 13:47:26 7545295 GetRemoteProcessorType() - Couldn't create the temp diretory [/opt/simpana/seed] for installation on the remote machine.
24980 635c  06/02 13:47:26 7545295 [GetClientOSType]() - Failed to compute the binary set name of client [].
24980 635c  06/02 13:47:26 7545295 [GetClientOSType]() - Override software cache is set to CS cache, Setting error status for client [66]
24980 635c  06/02 13:47:26 7545295 [fnCSUpdateDBJMStatusNew]() - Client status [ QINSTALL_ERROR_CPU_TYPE] set successfully in JMQinetixUpdateStatus Table  for client [ 66] [  ]
24980 2380  06/02 13:47:26 7545295 [CheckAndDownloadRequiredMedia]() - Download is not required.


Best answer by Shahzeb 7 June 2022, 15:33

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6 replies

Userlevel 4
Badge +12

Hi @Shahzeb 


Whats the version of commvault client as the directory is pointing to /opt/simpana and not to /opt/commvault


Could you verify if the previous uninstall cleared on the directory's 


connect to the AIX server as root


ps -eaf | grep -i commvault

ps -eaf | grep -i simpana

commvault list

(If there are any process still running the above 2 commands will show)

Also verify if the following directories are still existing 

/etc/CommVaultRegistry, /opt/commvault, /var/log/commvault, /opt/simpana or /var/log/simpana 


Could you also confirm if you are using root account for the push install



Gowri Shankar





Badge +5

Hi Gowri,

The commvault version is 11.24, /opt/simpana is the separate filesystem created for backup files.

we are using service account with sudo access to push install and had confirmed no commvault folder or process was running.

Badge +5

@Gowri Shankar do we need to ‘reconfigure’ client post uninstallation to install back?

Userlevel 4
Badge +12

Hi @Shahzeb,


No need to reconfigure the client

Got it /opt/simpana is a mount path 

could you paste the output of

ls -l /opt | grep -i simpana

ls -l /opt/simapna




Badge +5

Had to manually install the agent locally.

Userlevel 7
Badge +23

Thanks for sharing your solution, @Shahzeb !