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Commvault Server event manager is stooped working

  • 4 January 2023
  • 4 replies
  • 109 views
A
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Hi Team,

 

I have facing an issue in our commvault , While Adding the new user in Commvault CommCell console , the Commvault Server event manager service is stopped working and also close the CommCell console login.

Kindly request you share any solution for this issue

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Best answer by Onno van den Berg 8 January 2023, 23:01

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4 replies

M
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@Adarsh.op 

What version of CV are you running?  Are you adding the user from the console on the Commserve or from a console running locally on your desktop?

A
Userlevel 1
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Current CV version is 11.28.24,  i am  try to add the user from Commserve console

 

Onno van den Berg
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@Adarsh.op I would recommend to update to the latest maintenance release e.g. 11.28.36. The maintenance release that was released after the version you are running contains an update with the following description:
 

EvMgrs could crash while browsing AD users with unicode characters in a memory pressured environment

 2651


See: Maintenance Release 11.28.36 (Dec 06, 2022) (commvault.com)

If that doesn't solve the issue than please share some additional information like log extractions from the related log files.

A
Userlevel 1
Badge +7

Hi @Onno van den Berg 

Thanks for your valuable reply

We will check and update you

 

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