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Commvault Server event manager is stooped working

  • January 4, 2023
  • 4 replies
  • 195 views

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Hi Team,

 

I have facing an issue in our commvault , While Adding the new user in Commvault CommCell console , the Commvault Server event manager service is stopped working and also close the CommCell console login.

Kindly request you share any solution for this issue

Best answer by Onno van den Berg

@Adarsh.op I would recommend to update to the latest maintenance release e.g. 11.28.36. The maintenance release that was released after the version you are running contains an update with the following description:
 

EvMgrs could crash while browsing AD users with unicode characters in a memory pressured environment

2651


See: Maintenance Release 11.28.36 (Dec 06, 2022) (commvault.com)

If that doesn't solve the issue than please share some additional information like log extractions from the related log files.

4 replies

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  • Vaulter
  • January 4, 2023

@Adarsh.op 

What version of CV are you running?  Are you adding the user from the console on the Commserve or from a console running locally on your desktop?


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  • Author
  • Novice
  • January 8, 2023

Current CV version is 11.28.24,  i am  try to add the user from Commserve console

 


Onno van den Berg
Community All Star
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@Adarsh.op I would recommend to update to the latest maintenance release e.g. 11.28.36. The maintenance release that was released after the version you are running contains an update with the following description:
 

EvMgrs could crash while browsing AD users with unicode characters in a memory pressured environment

2651


See: Maintenance Release 11.28.36 (Dec 06, 2022) (commvault.com)

If that doesn't solve the issue than please share some additional information like log extractions from the related log files.


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  • Author
  • Novice
  • March 8, 2024

Hi @Onno van den Berg 

Thanks for your valuable reply

We will check and update you