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Question

CV bug or Microsoft: Failed - All messages in folder [\~Archive Mailbox\~TeamsMessagesData], mailbox [

  • 8 April 2024
  • 3 replies
  • 103 views
D
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Userlevel 1
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Hi,

Since the 4th of April we see our M365 Exchange backups failing with the error:
“Error enumerating messages in one or more folders. Use View Failed Items to see the folder names.“

When we look at the failed items we see:
“Failed - All messages in folder [\~Archive Mailbox\~TeamsMessagesData], mailbox []

The article Exchange Online backups fail with "Cannot open folder TeamsMessagesData. [Not allowed to access Non IPM folder.]" (commvault.com) does not apply to us as we applied MR 11.34.20 last Thursday (4th of April)

Does anyone know if Microsoft changed their API’s (again) or dit Commvault introduce a bug?

 

 

3 replies

C
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Userlevel 5
Badge +14

Hello @Danny 

Microsoft did make updates to their API’s and we have patched to address it.

Could you update to the Hotfix Pack corresponding to the Service pack you are running?

  • SP28:
    • Install 11.28.111 or higher
  • SP32:
    • Install 11.32.48 or higher
  • SP34:
    • Install 11.34.20 or higher

 

Thank you,
Colln

D
Rank
Userlevel 1
Badge +6

Hello @Danny 

Microsoft did make updates to their API’s and we have patched to address it.

Could you update to the Hotfix Pack corresponding to the Service pack you are running?

  • SP28:
    • Install 11.28.111 or higher
  • SP32:
    • Install 11.32.48 or higher
  • SP34:
    • Install 11.34.20 or higher

 

Thank you,
Colln

 

Hi Colin, thank you for your reply but as said in my first writing.
11.34.20 does not apply to us as we installed this last Thursday.

 

Best regards,
Danny

D
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We are running 11.34.20. Does anyone know if this is solved in a newer MR?

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