Question

EOF in socket: Closed by the other side.

  • 27 February 2023
  • 5 replies
  • 925 views

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Occasionally I have this, although my cvping always succeeds on port 8400

 

job:

18748 4964  02/27 14:47:36 96754 ERROR: CvFwClient::connect(): EOF in socket: Closed by the other side.
18748 4964  02/27 14:47:36 96754 CPipelayer::connectToDest Failed to connect to HostNameMA(I.P.M.A):8400/8400: EOF in socket: Closed by the other side.
18748 4964  02/27 14:47:36 96754 CPipelayer::InitiatePipeline Cannot connect to machine [I.P.M.A]:[8400/8400]
18748 4964  02/27 14:47:36 96754 CCVAPipelayer::StartPipeline() - Failed to initiate pipeline
18748 4964  02/27 14:47:36 96754 CVArchive::StartPipeline() - Startup of DataPipe failed
18748 4964  02/27 14:47:36 96754 CVArchive::OpenArchiveFile() - Error setting up pipeline in CVArchive::open()
18748 4964  02/27 14:47:36 96754 FclRestore::OnMsgOpenArchive() - Error -1 when opening archive <2 23 290451>

 

commserve jobmanager.log

3920  125c  02/27 14:47:36 96754 Scheduler  Set pending cause [Unable to communicate with the remote machine [I.P.M.A] to start the Data Pipe.  Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [EOF in socket: Closed by the other side.].]::Client [CommServe] Application [clRestore] Message Id [167772224] Error code [10:64] RCID [0] ReservationId [0].  Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].
 


On the Media agent (ip I.P.M.A) I can’t find any related log.

 

What log should I search or enable to get more details on what happens?

 


5 replies

Userlevel 6
Badge +15

I would recommend looking in CVD.log to begin with.  CVD is our communication service and it appears that the connection is being dropped.

Badge +3

I have looked at that one, but no extra info available.

On commserve

10928 770   02/27 14:47:36 ### checkEventSocket() - setupConnection to EvMgrS...
10928 770   02/27 14:47:36 ### checkEventSocket() - Socket [0x0000000000000CBC]: is eventSocket

 

On media agent nothing for that timing. No failure either.

Badge +3

Hi Ben,

 

  Please check cvfwd.log on both the machines at that time. Also please check if the tunnel port (cvping on port 8403) is reachable on both sides.

 

Thanks

Prakash

  

Badge +3

Thank you for the response, the cvfwd.log doesn’t contain the connection. Not failed, not success.

cvping on 8403 also succeeds.

Badge +3

Hi Ben,

   I was expecting to see MA client/host names in the client’s cvfwd.log when you saw this error.

8748 4964  02/27 14:47:36 96754 CPipelayer::connectToDest Failed to connect to HostNameMA(I.P.M.A):8400/8400: EOF in socket: Closed by the other side.

  

  If you are not seeing any info around this time in client, MediaAgent cvfwd.log, please check CVD.log on MediaAgent and see if process id was changed around that time from MediaAgent’s cvd.log.

 

Thanks

Prakash

 

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