Hyperscale 1.5 OS upgrade

Question

HiWe want to upgarde Hyperscale 1.5 OS current 7.7 to latest 7.9 and we have follow following URL Installing Operating System Updates on Existing Nodes (commvault.com)Initially it failed due to to able to download OS upgrade from Commvault site during creation of remote cache, then we have fixed download and downloaded. Now we running script  “./cvupgradeos.py” and getting following error, how we can make RPM query complete “Previous software download and rpm query job was not successful. Please ensure that RPM query completes successfully before running OS upgrade”  Thanks

Emils · Answer

Hi @AjuError indicates that the initial Download Job was not succesful.I find when you cycle the commvault services on all the nodes and restart the download job sometimes help with this issue, otherwise I recommend raising a support case to help with this..Download Job is covered in steps 1-3 inhttps://documentation.commvault.com/v11/expert/157128_installing_operating_system_updates_on_existing_nodes_using_command_line.html

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