Hello
I tried to restore messages from Exchange DB and the job of persistent recovery stuck on 5%
(the backup locate in disks not tapes)
and in the media agent that need to create the recovery point I receive this error in 3dnfs.log:
“Failed to send keep alive message to Restore head”
maybe I need to restore the DB and then restore messages from DB offline
thank you .
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/7803eed1-8b42-4c52-af02-32bda11a9139.png)