Inconsistencies between java GUI/Command Center regarding encryption

  • 30 September 2022
  • 1 reply

Badge +1

Hi all,


I have reviewed 2 environments showing the same inconsistency, FR24 and FR28/2022E (On screenshots)

On a storage policy that has a snap and a primary copy where encryption is used the following is seen:

Java GUI > Properties on primary copy > Shows encrypted (Taken over from GDDB, as expected)

What I expect to see in command center, when I review my backup copy job > Encryption Enabled: Yes, as we can see in the java GUI.

What it actually shows:
Encryption enabled: Unavailable


When reviewing the snap job (Which does not use dedupe, and we do not encrypt it)

In the command center it shows: Encryption enabled: Yes

In java GUI it shows: Encryption enabled: No (As expected, because we do not encrypt the snaps)


Is this somehow expected behavior, or should we raise a case to dig into this more?


Best answer by Mike Struening RETIRED 30 September 2022, 20:55

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Userlevel 7
Badge +23

Hi @WR1 and thanks for the thread!

I went right to the best person to ask: the Manager of the team that handles Encryption.

He said this one should definitely be an incident as it might need dev assistance.

Can you create a support case and share the incident number here so I can track its progress?