Hello Commvault Community,
Maybe you have an idea why there is a problem connecting to the Edge Drive via a laptop from a network other than the internal one.
Unable to connect an off-site laptop to Edge Drive. Laptop is not added to Active Directory, it works in a workgroup. Authorizing access through the Edge Drive configuration to a domain account.
An error with authorization to the given user account appears in the logs (the account and password are entered correctly, the ability to log in to the webconsole). Access infrastructure via DMZ and installed server with firewall issued port 8403.
Network topology - network gateway (laptop) configuration between defined Laptop Clients groups and Commvault infrastructure servers.
If the laptop mentioned above is on the internal LAN then everything works fine.
There seems to be a problem handing over communication from the Webconsole server in the DMZ to the Commvault on the internal network.
In the attachment I am sending screenshots from the configuration. If you need additional information, please let me know what to send in order to analyze the problem.
Please help identify the problem, whether it is a configuration problem or a communication problem.
Thanks & Regards
Best answer by Gokul PattabiramanView original