Hi there,
Having an issue with a client where their tape media is not being seen by Commvault. In the process of renewing support, but it’s rather urgent so wanted any troubleshooting tips in the meantime.
They’ve reset the library, done various scans, recreated the client with a different name, and tinkered on the library itself (HP autoloader w/ LTO-7) to confirm the tapes are seen by that.
Tapes show up on the autoloader fine, but aren’t being seen by CV, still missing “Media in Library”.
What could be the issue? Any tips are appreciated :)