Hello Narayanan,

This is what you are looking for:

Tried this setting but this is not working

@Narayanan , can you clarify on what is not working?  Can you share a screenshot of the CommCell’s Troubleshooting settings and describe what is not happening?

@Narayanan, Also, what Service Pack / Feature Release are you currently on?

@Narayanan , gentle follow up to see if you could clarify on what is not working and share a screenshot of the CommCell’s Troubleshooting settings and describe what is not happening.

Thanks!

@Mike Struening 

Customer current Service pack is 11.21.27

Tried to add test@adam.com in troubleshooting settings. It updated in Commvault database and logs also. But it is not replicating in the Send logs mail notification.

I increased debug for EVMGRS to 10:

15256 22f8  05/11 16:14:15 ### CVGlobalParam::getProperty() - fetching for propName mMiniBrandId] 15256 3360  05/11 16:14:15 ### EvExternal::onMsgEventNew() - Message = eTroubleshooting notification Email has been set to ^1%s].] 15256 3360  05/11 16:14:15 ### EvExternal::onMsgEventNew() - Event Args = g] 15256 22f8  05/11 16:14:15 ### CVGlobalParam::setProperty() - setProperty - propName pSendLogsCurrentRecipient] propValue Vtest@adam.com].

Even changes are reflecting in Commserver Database but not in console. Checked the SQL query in SSMS.

select * from GXGlobalParam where name = 'SendLogsCurrentRecipient' (Ran this query in SSMS)

@Narayanan , that’s definitely odd.  all of the evidence points towards what SHOULD be working but is not.

Open a case with support and share the case number back for tracking.  Something is definitely not adding up 

@Mike Struening - The issue is resolved now. 

The entry in nControl Panel] / /Troubleshooting Settings]:]E-mail to recipients] is not reflected if "Additional recipients" was manually changed ie. other recipient added.

So if you want to send the emails for send logs jobs to a particular email specified in mentioned dControl Panel] section, please delete the whole list of recipients currently seen under rSend Logs]/]Notification]:]Additional Recipients] and run send logs job. Then kill the job straight away from Job controller. You'll see then the list of recipients is limited to what you set in iControl Panel]. It will be still used till the list of additional recipients is manually changed within the Send Logs task.

Appreciate the follow up @Narayanan !