commvault.com commvault.com
Solved

Error Code: [62:1174] Description: Failed to mount media with barcode

  • 4 February 2022
  • 2 replies
  • 1593 views
M
Badge

Hi

The current tape type is V7M8.
I also changed the type to V7, V7M8, and V8.
But I keep getting the following error message:
Please review if there is a solution.

Kind Regards

 

Error Code: [62:1174] Description: Failed to mount media with barcode [AUS000L8], 
side [A_2087], into drive [HPE Ultrium 8-SCSI_2], in library [HP MSL G3 Series 70] on MediaAgent [KRDJMASP01]. SCSI Operation: Move Media From Slot To Drive. Reason: The device reported an illegal request error during the execution of the command. Advice: If this error is persistent, check if there are any visible hardware errors reported by the device or Operating System logs. Please contact your hardware vendor. Source: glbcomcel, Process: MediaManager 

 

 

 

 

 

icon

Best answer by Jordan 4 February 2022, 03:12

View original
If you have a question or comment, please create a topic

2 replies

Mike Struening RETIRED
Rank
Userlevel 7
Badge +23

@M.S.KIM , were you able to confirm issues with the hardware as per @Jordan ‘s suggestion?

Thanks!

https://www.linkedin.com/in/michael-struening
J
Rank
Userlevel 5
Badge +11

Hi @M.S.KIM 

 

This looks to be a hardware error. Are you sure the tape you have is physically a V7M8 or V8 tape?

 

Please attach CVMA logs from KRDJMASP01 for review. Also please advise if these tapes are HP branded and if so, what colour are they?

 

Thank you

Terms & ConditionsCookie settings