Skip to main content
commvault.com commvault.com
Solved

Error Code: [62:1174] Description: Failed to mount media with barcode

  • February 4, 2022
  • 2 replies
  • 2080 views
M
Forum|alt.badge.img

Hi

The current tape type is V7M8.
I also changed the type to V7, V7M8, and V8.
But I keep getting the following error message:
Please review if there is a solution.

Kind Regards

 

Error Code: [62:1174] Description: Failed to mount media with barcode [AUS000L8], 
side [A_2087], into drive [HPE Ultrium 8-SCSI_2], in library [HP MSL G3 Series 70] on MediaAgent [KRDJMASP01]. SCSI Operation: Move Media From Slot To Drive. Reason: The device reported an illegal request error during the execution of the command. Advice: If this error is persistent, check if there are any visible hardware errors reported by the device or Operating System logs. Please contact your hardware vendor. Source: glbcomcel, Process: MediaManager 

 

 

 

 

 

Best answer by Jordan

Hi @M.S.KIM 

 

This looks to be a hardware error. Are you sure the tape you have is physically a V7M8 or V8 tape?

 

Please attach CVMA logs from KRDJMASP01 for review. Also please advise if these tapes are HP branded and if so, what colour are they?

 

Thank you

View original
Did this answer your question?
If you have a question or comment, please create a topic

2 replies

J
Vaulter
Forum|alt.badge.img+11
  • JordanVaulter
  • Vaulter
  • 135 replies
  • Answer
  • February 4, 2022

Hi @M.S.KIM 

 

This looks to be a hardware error. Are you sure the tape you have is physically a V7M8 or V8 tape?

 

Please attach CVMA logs from KRDJMASP01 for review. Also please advise if these tapes are HP branded and if so, what colour are they?

 

Thank you

Mike Struening
Vaulter
Forum|alt.badge.img+23

@M.S.KIM , were you able to confirm issues with the hardware as per @Jordan ‘s suggestion?

Thanks!

https://www.linkedin.com/in/michael-struening

Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings