I am facing an issue with Microsoft 365 Exchange Mailboxes backup. I am successfully backing up most of them, but I’ve recently detected that a few of them are still not included in the scope. First idea was that I just skipped them accidently, but after another attempt to “Add Mailbox” > Put a tick next to a target > Save - that did nothing, regardless the popup message confirmed that “Successfully Updated the selected User Mailbox”. We have a few similar cases and the only common thing I could notice between all these mailboxes that all of them had another mailboxes with the same name already being backed up. For example a user owns two mailboxes - firstname.lastname@example.org and email@example.com, both of them have Names “User Name”. I would like to have them both backed up, but here I face that issue, that I am able to Add only one of them, while another stays unselected.
I hope I was able to put everything down clear enough and you’ll be able to give me a hint how to workaround this one. Thanks in advance.
Best answer by Chris
Can you try the same thing in the commcell Java GUI? It may be an issue with the command center not allowing you to add them. If the Java GUI produces the same results I’d have to suggest opening a Ticket with support so we can take a look with you.