Question

SNMP enabler problems


Badge +3

Hi All,

 

Was thinking of asking question here - maybe faster response and fresh heads will do the trick :)

Problem:

Previously on SP16 we had SNMP enabler installed, working for quite some time and then suddenly when you are trying to configure alert with SNMP option - it is greyed out!


Only idea to fix that was to reinstall it..:Incident 200415-375


Now we are again facing the same issue where SNMP is greyed out again - without any notification why - and this time I would like to solve this without re installing the software for it.


Commcell version: 11.20.40

SNMP enabler is installed:
 



Any ideas where I could look for clues? Registries?

 

Oh and by the way: currently set up alerts are sending snmp traps..so..?

New case number: Incident 210428-398


6 replies

Userlevel 5
Badge +11

Hi @Benjis 

Thank you for the question, I can the support ticket is moving forward.

There are dependencies to enable SNMP options:

1 - Windows SNMP service must be installed first.

2 - Commvault SNMP Enabler checks and will only be displayed in the installer if the Windows SNMP service is installed.

3 - Assuming 1 and 2 are both installed, SNMP options in Control Panel should be configurable and SNMP tab in Alerts should become enabled.

 

I understand you have some running jobs that you would prefer not to interrupt, so Commvault service restart is ruled out for now.

Have you tried restarting the Windows SNMP service and then close/re-open the Java GUI?

Thanks,

Stuart

Badge +3

Hi @Stuart Painter,

 

Of course everything is installed, otherwise existing alerts would not be sending snmp alerts - which they do now.

But we cannot create new alert or modify existing alerts - SNMP is greyed.
And yes - windows snmp service has been restarted, not once :) 

Userlevel 5
Badge +11

Hi @Benjis 

I didn’t mean to suggest SNMP wasn’t installed, (as you explain traps are getting sent),  I wanted to explain the service dependencies to see if we could work around the restriction of not restarting Commvault services.

Researching case history, including the previous case you mention, the resolution was to reinstall the SNMP Enabler package, which you are hoping to avoid.

Which version SNMP service are you using?

We could check SNMPv3 settings in Control Panel.

It is expected for SNMPv1, the Control Panel item for SNMPv3 is left blank and unconfigured - the SNMPv1 destination is set within the Windows Service configuration.

For SNMPv3, the Control Panel item should be configured.

Could it be possible that some partial configuration has been entered for SNMPv3, but SNMPv1 is still operational?

Thanks,

Stuart

 

Badge +3

Hi @Stuart Painter 

SNMPv3 is empty - without any configuration:
 


So we are using SNMPv1.

Userlevel 1
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Hello @Benjis,

It seems that other people have reported this issue as well. Escalations are being sent to development for further review including your current case that is open with support.

Badge +3

Hi @Tim H 

Good news we are not alone. I hope this escalation will get the speed it needs..

 

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