Question

Windows Media Agent services frequently going offline

  • 21 July 2021
  • 1 reply
  • 22 views

Badge +2

Hi  Team,

 

In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.

I can see Commserve & MA are in same SP with 22.25

 

Please let me know what could be the reason for this.

 


1 reply

Userlevel 5
Badge +10

Hi Harsha,

 

We’d need to check the System/Application Event Logs and the Commvault Logs also for any related events or errors.
- It may be also worth verifying the server has the required AntiVirus exclusions in place for Commvault Processes. https://documentation.commvault.com/commvault/v11/article?p=8665.htm

 

Best Regards,

Michael

Reply