Windows Media Agent services frequently going offline

  • 21 July 2021
  • 2 replies

Badge +2

Hi  Team,


In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.

I can see Commserve & MA are in same SP with 22.25


Please let me know what could be the reason for this.



Best answer by MichaelCapon 21 July 2021, 15:38

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2 replies

Userlevel 6
Badge +14

Hi Harsha,


We’d need to check the System/Application Event Logs and the Commvault Logs also for any related events or errors.
- It may be also worth verifying the server has the required AntiVirus exclusions in place for Commvault Processes.


Best Regards,


Userlevel 7
Badge +23

@Harsha , following up on this issue.  Were you able to look at the logs and get this resolved?  Can you share the details with us?