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Windows Media Agent services frequently going offline

  • 21 July 2021
  • 2 replies
  • 588 views

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Hi  Team,

 

In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.

I can see Commserve & MA are in same SP with 22.25

 

Please let me know what could be the reason for this.

 

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Best answer by MichaelCapon 21 July 2021, 15:38

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Userlevel 6
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Hi Harsha,

 

We’d need to check the System/Application Event Logs and the Commvault Logs also for any related events or errors.
- It may be also worth verifying the server has the required AntiVirus exclusions in place for Commvault Processes. https://documentation.commvault.com/commvault/v11/article?p=8665.htm

 

Best Regards,

Michael

Userlevel 7
Badge +23

@Harsha , following up on this issue.  Were you able to look at the logs and get this resolved?  Can you share the details with us?

Thanks!

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