Hello.
I’m stuck in the remote software installation required to enable the AppAware backup for Active Directory.
I’ve already read the following post:
Failed to install Base Package
Failed to install File System Core Package
But my problem seems like a kind of union of the two.
I followd the above thread suggestions and I can confirm that
1. The Commserve is a Windows machine
2. The communication between the Commserve and the DCs is fully opened.
3. The WMI connection test has succeded. I can connect the the DCs with the wbemtest tool
The installation fails with the generic error “Install Software Failed Source: srvbkcv01, Process: DistributeSoftware”. It doesn’t give information about the error source.
Here are the Distributesoftware.log logs:
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Machine : srvbkcv01
File : DistributeSoftware.log
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3660 2050 10/07 11:05:27 85 JOB MANAGER INPUT PARAMETERS
3660 2050 10/07 11:05:27 85 Hostname (mangled) : SRVBKCV01*srvbkcv01*8400
3660 2050 10/07 11:05:27 85 DelayedReboot : [NO]
3660 2050 10/07 11:05:27 85 AutoReboot : [NO]
3660 2050 10/07 11:05:27 85 Restart : [NO]
3660 2050 10/07 11:05:27 85 JobId : 85
3660 2050 10/07 11:05:27 85 TaskId : 68
3660 2050 10/07 11:05:27 85 JMToken : 85:2:1:0:0:2735
3660 2050 10/07 11:05:27 85 IgnoreRunningJobs : [YES]
3660 2050 10/07 11:05:27 85 Job Type : Install Software
3660 2050 10/07 11:05:28 85 Init() - Initializing job control [token=85:2:1:0:0:2735,cn=srvbkcv01], serverName [Instance001], ControlFlag [1], Job Id [85]
3660 2050 10/07 11:05:28 85 CVJobCtrlLog::registerProcess(): successfully created file [C:\Program Files\Commvault\ContentStore\Base\JobControl\3.660]
3660 2050 10/07 11:05:28 85 JM Client CVJobClient::initialize(): Got remote host [SRVBKCV01*srvbkcv01*8400].
3660 2050 10/07 11:05:28 85 --------------------------------------------------------------
3660 2050 10/07 11:05:28 85 ------------- Starting Install Software -------------
3660 2050 10/07 11:05:28 85 --------------------------------------------------------------
3660 2050 10/07 11:05:28 85 [GetOptionsFromGui]() - Xml request received from GUI <?xml version="1.0" encoding="UTF-8" standalone="no" ?><TMMsg_JobOption><adminOpts><updateOption/><clientInstallOption discoveryType="0" installOSType="0" reuseADCredentials="0"><clientDetails><clientEntity _type_="3" clientId="15" clientName="SIRVMDC01"/></clientDetails><installerOption CommServeHostName="srvbkcv01" Operationtype="0" RemoteClient="0" requestType="0"><User _type_="13" userId="1"/><CommServeInfo/><clientComposition activateClient="1" overrideSoftwareCache="0" packageDeliveryOption="0"><clientInfo><client cvdPort="0"/><clientProps/></clientInfo><components><componentInfo ComponentId="453" ComponentName="VSS Provider" _type_="60" clientSidePackage="1" consumeLicense="1" osType="Windows"/><componentInfo ComponentId="51" ComponentName="MediaAgent" _type_="60" clientSidePackage="1" consumeLicense="0" osType="Windows"/><componentInfo ComponentId="1" ComponentName="File System Core" _type_="60" clientSidePackage="1" consumeLicense="1" osType="Windows"/><componentInfo ComponentId="702" ComponentName="File System" _type_="60" clientSidePackage="1" consumeLicense="1" osType="Windows"/><componentInfo ComponentId="703" ComponentName="iDA for Active Directory" _type_="60" clientSidePackage="1" consumeLicense="0" osType="Windows"/><commonInfo><storagePolicyToUse _type_="17" storagePolicyId="4" storagePolicyName="Daily-15DaysLocal-1MonthCloud"/></commonInfo><fileSystem configureForLaptopBackups="0"/><mediaAgent/><sqlAgent/><sharePointInfo><serverInfo serverName="SharePointServerName"/><SQLUserAccount password="||#5!M2U5NDFiNzFlNmFmZDBhOGNmZGNjZmVhOGEzZjg4MmJjOTUyNDY4NDRkMjJmYzY5Nw==" userName="SIRSAFETY\commvault"/></sharePointInfo><activeDirectory><userAccount domainName="SIRSAFETY" password="||#5!M2U5NDFiNzFlNmFmZDBhOGNmZGNjZmVhOGEzZjg4MmJjOTUyNDY4NDRkMjJmYzY5Nw==" userName="commvault"/></activeDirectory></components></clientComposition><installFlags addToFirewallExclusion="1" allowMultipleInstances="0" disableOSFirewall="0" forceReboot="0" ignoreJobsRunning="1" install32Base="0" killBrowserProcesses="1" overrideClientInfo="1" restoreOnlyAgents="0" skipClientsOfCS="0" stopOracleServices="0"><firewallInstall enableFirewallConfig="0" encryptedTunnel="1" firewallConnectionType="0" httpProxyConfigurationType="0" portNumber="0"><proxyInfo/></firewallInstall></installFlags></installerOption><clientAuthForJob password="" userName="SIRSAFETY\commvault"/></clientInstallOption></adminOpts></TMMsg_JobOption>
3660 2050 10/07 11:05:28 85 Packages selected For Install :VSS Provider,MediaAgent,File System Core,File System,iDA for Active Directory
3660 2050 10/07 11:05:28 85 CommServe Cache Location [C:\Program Files\Commvault\ContentStore\SW]
3660 2050 10/07 11:05:28 85 [SetCSCacheInfo]() - Trying to move to side by side cache.
3660 2050 10/07 11:05:28 85 [SetCSCacheInfo]() - Do not need to do clean up or baseline update.
3660 2050 10/07 11:05:28 85 Thread pool monitor interval [300] seconds, Refresh interval [60] seconds
3660 2050 10/07 11:05:28 85 [ComputeRequiredRelAndOsList]() - Could not get answer file since install directory is empty for client [SIRVMDC01].
3660 2050 10/07 11:05:28 85 [ComputeRequiredRelAndOsList]() - Successfully launched thread with Id [1] for [SIRVMDC01] to get it's binaryset name.
3660 2050 10/07 11:05:28 85 [ComputeRequiredRelAndOsList]() - Waiting for all the clients threads to complete..
3660 3034 10/07 11:05:28 85 GetClientOSType() - Found already configured Remote cache client Id [2] for new client [SIRVMDC01.sirsafety.it]
3660 3034 10/07 11:05:28 85 GetRemoteClientOSType Connecting to remote cache [srvbkcv01] to get Client OS types for client [SIRVMDC01.sirsafety.it]
3660 3034 10/07 11:05:28 85 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = SRVBKCV01*srvbkcv01*8400
3660 3034 10/07 11:05:28 85 GetRemoteClientOSType Successfully connected to remote cache [srvbkcv01]
3660 3034 10/07 11:05:28 85 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = SRVBKCV01*srvbkcv01*8400
3660 3034 10/07 11:05:28 85 [GetClientOSType]() - Successfully get client OS type [WinX64] using associated Remote Cache Client Id [2]
3660 3034 10/07 11:05:28 85 [GetClientOSType]() - Will associate Remote Cache client Id [2] to the new client [SIRVMDC01.sirsafety.it]
3660 3034 10/07 11:05:28 85 [GetClientOSType]() - Setting OS id to [3] for client [SIRVMDC01.sirsafety.it] having binarysetname [WinX64]
3660 2050 10/07 11:05:29 85 [CheckWhetherDownloadNeeded]() - Cache has the media for RelId 16, OSId 3, SP SP28_4489590:UP19_0
3660 2050 10/07 11:05:29 85 [CheckAndDownloadRequiredMedia]() - Download is not required.
3660 2050 10/07 11:05:30 85 [SetSidesToBeInstalledOnRCClients]() - Number of software caches involved in this job are [1]
3660 2050 10/07 11:05:30 85 Only remote cache's having status as invalid will be tried for sync.
3660 2050 10/07 11:05:30 85 [SyncUAForJob]() - Remote cache list is empty for the syncup.
3660 2050 10/07 11:05:30 85 Number of clients in job: [1]
3660 2050 10/07 11:05:30 85 Use updated binary set id [3] for client id [15]
3660 2050 10/07 11:05:30 85 SimInstalledPackages does not contain any entries for clientId [15]
3660 2050 10/07 11:05:30 85 Client does not have any physical package.Client should be treated as new.
3660 2050 10/07 11:05:30 85 [GetClientInfo]() - Getting associated (phy/vir) clients and their package list for client [15]
3660 2050 10/07 11:05:30 85
3660 2050 10/07 11:05:30 85 ****** Client = [SIRVMDC01.sirsafety.it], ClientId = [15], Release = [11.0.0], UpdateAgentClientId = [2]
3660 2050 10/07 11:05:30 85 Binary set id [3], SimOS id [210], [updateOsId : WinX64]
3660 2050 10/07 11:05:30 85 [SetIsAgentlessClient]() - This is a pre-configured client [15], No physical packages present.
3660 2050 10/07 11:05:30 85 [CheckIfInstallRequired]() - It is a pre install. New client will be installed..
3660 2050 10/07 11:05:30 85 It seems Client is locally uninstalled. Reading client's display name and network hostname from app_client table and ignoring name set in XML blob from GUI
3660 2050 10/07 11:05:30 85
3660 2050 10/07 11:05:30 85 ****** New Client = [SIRVMDC01.sirsafety.it], ClientId = [15], Release = [11.0.0], UpdateAgentClientId = [2]
3660 2050 10/07 11:05:30 85 Client [SIRVMDC01] cache source : CommServe
3660 2050 10/07 11:05:30 85 No package or update requires reboot as per info on CS, client can reboot (if required) during actual installation
3660 2050 10/07 11:05:31 85 SP found in cache [SP28_4489590:UP19_0]
3660 2050 10/07 11:05:31 85 Packages and Updates installed on Client:
3660 2050 10/07 11:05:31 85
3660 2050 10/07 11:05:31 85 Created lock file [C:\Program Files\Commvault\ContentStore\Deployment\SwCacheLocks\srvbkcv01\SP28_4489590\WinX64\ReadLocks\P3660_J85.lock]
3660 2050 10/07 11:05:31 85 [StartRemoteActivity]() - successfully acquired read lock on cache [srvbkcv01] to copy packages and launch installer on client SIRVMDC01
3660 2050 10/07 11:05:31 85 SetNewClientProxyInfo() - Skipping setting proxy info when cache server is CommServer
3660 2050 10/07 11:05:31 85 Sending request to software cache [SRVBKCV01] to perform base package install on remote client SIRVMDC01.sirsafety.it
3660 2050 10/07 11:05:31 85 [fnCSUpdateDBJMStatusNew]() - Client status [ QGENERIC_QUEUING_FOR_TRANSFER] set successfully in JMQinetixUpdateStatus Table for client [ 15] [ SIRVMDC01.sirsafety.it ]
3660 2050 10/07 11:05:31 85 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = SRVBKCV01*srvbkcv01*8400
3660 2050 10/07 11:05:31 85 [CCVPatchesUpdateDBServer::processXMLMessage] Requested Operation on Client succeeded
3660 2050 10/07 11:05:31 85 Successfully sent base package install request to client to software cache [SRVBKCV01]
3660 2050 10/07 11:05:31 85 Successfully initiated base package install request for client [SIRVMDC01.sirsafety.it]
3660 2050 10/07 11:05:31 85
3660 2050 10/07 11:05:31 85 ****** Now Check status of all clients ******
3660 2050 10/07 11:05:31 85 Check status started for client [SIRVMDC01.sirsafety.it][15]
3660 2050 10/07 11:08:32 85 JM Client CVJobClient::initialize(): Got remote host [SRVBKCV01].
3660 2050 10/07 11:09:02 85 Waiting for the remote cache syncup threads to be completed..
3660 2050 10/07 11:09:02 85 Clients Failed:
3660 2050 10/07 11:09:02 85 Client [15] [SIRVMDC01] [QINSTALL_FAILED]
3660 2050 10/07 11:09:02 85 *******************************************
3660 2050 10/07 11:09:02 85 bvSuccess = false, bvFailed = true, bvRestartNeeded = false, bvUnknown = false, bvOperationNotSupported = false, bvSkipped = false, bvPartialSuccess = false, bvMachineRebootRequired = false m_nvJobRetStatus = 1
3660 2050 10/07 11:09:02 85 Job Failed.
3660 2050 10/07 11:09:02 85 COMPLETE CALLED (JOB Status::FAIL), Job ID = 85
3660 2050 10/07 11:09:02 85 [deleteLockFiles]() - Successfully deleted the lock file C:\Program Files\Commvault\ContentStore\Deployment\SwCacheLocks\srvbkcv01\SP28_4489590\WinX64\ReadLocks\P3660_J85.lock
3660 14cc 10/07 11:09:02 85 CVJobCtrlLog::unregisterProcess(): successfully removed file [C:\Program Files\Commvault\ContentStore\Base\JobControl\3.660]Have you got any suggestions?
P.S. I’ve also opened a support case but I thought it could be helpful to create a community thread for those who might encounter my same problem.
Thanks.
Best answer by alfpcs
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