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Failed to install File System Core Package, could not determine processor/OS type of client. Source: Commvault, Process: DistributeSoftware

  • 1 August 2022
  • 7 replies
  • 7305 views

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Hello All , 

I have installed a commserve server on linux but when we tray to add client linux or windows i have an error  :

Failed to install File System Core Package, could not determine processor/OS type of client.
Source: Commvault, Process: DistributeSoftware

Can you help me please ?

regards .

***************************
Check readiness
Check readiness on:
Client connectivity for 10.10.2.140
Role     Status     Reason
Client     Not Ready.     1. Communication failure between Client 10.10.2.140 and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation.

 

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Best answer by Mike Struening RETIRED 1 August 2022, 17:35

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7 replies

Userlevel 7
Badge +23

@Adlene , looks like a communications issue based on the readiness.

Can you share the section of Distributesoftware.log?

Thanks!

Badge +2

Hi Mike 

please find  the log :


@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Machine : Commvault
File    : DistributeSoftware.log
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

18594 48a2 08/01 12:51:28 1024 JOB MANAGER INPUT PARAMETERS
18594 48a2 08/01 12:51:28 1024     Hostname (mangled)    : commvault.localdomain*Commvault*8400*8402
18594 48a2 08/01 12:51:28 1024     DelayedReboot        : [NO]
18594 48a2 08/01 12:51:28 1024     AutoReboot            : [NO]
18594 48a2 08/01 12:51:28 1024     Restart                : [NO]
18594 48a2 08/01 12:51:28 1024     JobId                : 1024
18594 48a2 08/01 12:51:28 1024     TaskId                : 1068
18594 48a2 08/01 12:51:28 1024     JMToken                : 1024:2:1:0:0:-2147424070
18594 48a2 08/01 12:51:28 1024     IgnoreRunningJobs    : [YES]
18594 48a2 08/01 12:51:28 1024     Job Type            : Install Software
18594 48a2 08/01 12:51:29 1024 Init() - Initializing job control [token=1024:2:1:0:0:-2147424070,cn=Commvault], serverName [Instance001], ControlFlag [1], Job Id [1024]
18594 48a2 08/01 12:51:29 1024 CvClntCert::loadLib() - Successfully loaded /opt/commvault/Base/libCvClntCertImpl.so
18594 48a2 08/01 12:51:30 1024 CVJobCtrlLog::registerProcess(): successfully created file [/opt/commvault/Base/JobControl/18.594]
18594 48a2 08/01 12:51:30 1024 JM Client  CVJobClient::initialize(): Got remote host [commvault.localdomain*Commvault*8400*8402].
18594 48a2 08/01 12:51:30 1024 --------------------------------------------------------------
18594 48a2 08/01 12:51:30 1024 ------------- Starting Install Software -------------
18594 48a2 08/01 12:51:30 1024 --------------------------------------------------------------
18594 48a2 08/01 12:51:30 1024 [GetOptionsFromGui]() - Xml request received from GUI <?xml version="1.0" encoding="UTF-8" standalone="no" ?><TMMsg_JobOption><adminOpts><updateOption rebootClient="0"/><clientInstallOption discoveryType="0" reuseADCredentials="0"><clientDetails><clientEntity _type_="3" clientId="8" clientName="10.10.2.21" commCellId="2"/></clientDetails><installerOption Operationtype="0" RemoteClient="0" requestType="0"><User _type_="13" userId="1"/><clientComposition overrideSoftwareCache="0" packageDeliveryOption="0"><clientInfo><client cvdPort="0"/></clientInfo><components><componentInfo ComponentId="702" osType="Windows"/><commonInfo globalFilters="2"/><fileSystem configureForLaptopBackups="0"/><mediaAgent><indexCacheDirectory/></mediaAgent></components></clientComposition><installFlags addToFirewallExclusion="1" allowMultipleInstances="0" disableOSFirewall="0" forceReboot="0" ignoreJobsRunning="0" install32Base="0" killBrowserProcesses="1" overrideClientInfo="1" restoreOnlyAgents="0" skipClientsOfCS="0" stopOracleServices="0"><firewallInstall enableFirewallConfig="0" firewallConnectionType="0" portNumber="0"/></installFlags></installerOption><clientAuthForJob password="" userName="example.com\administrator"/></clientInstallOption></adminOpts><commonOpts notifyUserOnJobCompletion="0"/></TMMsg_JobOption>
18594 48a2 08/01 12:51:30 1024 [GetOptionsFromGui]() - Consume license flag is not set for package Id [702], defaulting it to true.
18594 48a2 08/01 12:51:30 1024 Packages selected For Install :
18594 48a2 08/01 12:51:30 1024 CommServe Cache Location [/opt/commvault/SW]
18594 48a2 08/01 12:51:30 1024 [SetCSCacheInfo]() - Trying to move to side by side cache.
18594 48a2 08/01 12:51:30 1024 [SetCSCacheInfo]() - Do not need to do clean up or baseline update.
18594 48a2 08/01 12:51:30 1024 Thread pool monitor interval [300] seconds, Refresh interval [60] seconds
18594 48a2 08/01 12:51:30 1024 [ComputeRequiredRelAndOsList]() - Could not get answer file since install directory is empty for client [10.10.2.21].
18594 48a2 08/01 12:51:30 1024 [ComputeRequiredRelAndOsList]() - Successfully launched thread with Id [1] for [10.10.2.21] to get it's binaryset name.
18594 48a2 08/01 12:51:30 1024 [ComputeRequiredRelAndOsList]() - Waiting for all the clients threads to complete..
18594 48b6 08/01 12:51:30 1024 GetClientOSType() - Found already configured Remote cache client Id [2] for new client [10.10.2.21]
18594 48b6 08/01 12:51:30 1024 GetRemoteClientOSType Connecting to remote cache [Commvault] to get Client OS types for client [10.10.2.21]
18594 48b6 08/01 12:51:30 1024 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = commvault.localdomain*Commvault*8400*8402
18594 48b6 08/01 12:51:30 1024 GetRemoteClientOSType Successfully connected to remote cache [Commvault]
18594 48b6 08/01 12:51:30 1024 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = commvault.localdomain*Commvault*8400*8402
18594 48b6 08/01 12:51:30 1024 GetRemoteClientOSType() - Request to get client OS type returned with error code [1140851272], error message [Installing new Windows client using Linux CommServe is currently not supported. Please associate the Windows client to a Windows Remote cache and retry the install.]
18594 48b6 08/01 12:51:30 1024 [GetClientOSType]() - Successfully get client OS type [] using associated Remote Cache Client Id [2]
18594 48b6 08/01 12:51:30 1024 [GetClientOSType]() - Will associate Remote Cache client Id [2] to the new client [10.10.2.21]
18594 48b6 08/01 12:51:30 1024 [GetClientOSType]() - Couldn't compute the binary set name of the client[10.10.2.21].
18594 48b6 08/01 12:51:30 1024 [GetClientOSType]() - Setting error status for client [8]
18594 48b6 08/01 12:51:30 1024 [fnCSUpdateDBJMStatusNew]() - Client status [ QINSTALL_ERROR_CPU_TYPE] set successfully in JMQinetixUpdateStatus Table  for client [ 8] [  ]
18594 48a2 08/01 12:51:30 1024 [CheckAndDownloadRequiredMedia]() - Download is not required.
18594 48a2 08/01 12:51:30 1024 [SetSidesToBeInstalledOnRCClients]() - Number of software caches involved in this job are [1]
18594 48a2 08/01 12:51:30 1024 Only remote cache's having status as invalid will be tried for sync.
18594 48a2 08/01 12:51:30 1024 [SyncUAForJob]() - Remote cache list is empty for the syncup.
18594 48a2 08/01 12:51:30 1024 Number of clients in job: [1]
18594 48a2 08/01 12:51:31 1024 [CheckIfOperationNeededForClients]() - Client 10.10.2.21 status is not set to to be done. Skipping this client in this run..
18594 48a2 08/01 12:51:31 1024 
18594 48a2 08/01 12:51:31 1024 ******   Now Check status of all clients   ******
18594 48a2 08/01 12:51:31 1024 Waiting for the remote cache syncup threads to be completed..
18594 48a2 08/01 12:51:31 1024 Clients Failed:
18594 48a2 08/01 12:51:31 1024 Client [8] [10.10.2.21] [QINSTALL_ERROR_CPU_TYPE]
18594 48a2 08/01 12:51:31 1024 *******************************************
18594 48a2 08/01 12:51:31 1024 bvSuccess = false, bvFailed = true, bvRestartNeeded = false, bvUnknown = false, bvOperationNotSupported = false, bvSkipped = false, bvPartialSuccess = false, bvMachineRebootRequired = false m_nvJobRetStatus = 1
18594 48a2 08/01 12:51:31 1024 Job Failed.
18594 48a2 08/01 12:51:31 1024 COMPLETE CALLED (JOB Status::FAIL), Job ID = 1024

 

regards

Badge +2

Hi  Mike , 

it’s still perssist

 

thanks

 

Userlevel 7
Badge +23

@Adlene , here is your answer:

[Installing new Windows client using Linux CommServe is currently not supported. Please associate the Windows client to a Windows Remote cache and retry the install

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@Mike  ,

how i can do that please ?

thak you so much

Userlevel 7
Badge +23

Sure thing!

Follow these instructions here:

https://documentation.commvault.com/2022e/expert/2728_setting_up_remote_cache_on_client_computer.html

You can use any Windows server in the CommCell.

This will pull down the software installation files to that client.  You can then push the install out through that cache instead by setting that in the client/group properties:

https://documentation.commvault.com/2022e/expert/58675_version.html

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I moved my comment to a brand new thread:
Failed to install AppAware required software

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