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Description: Failed to start phase System Scan] on itop-prod] due to network error Remote system ………..*………...*8400*8402]. Communications Service returned error when executing remote command msrprefind.exe] arguments e-j 247516 -a 2:919 -jt 247516:4:6:0:0:8803 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.
Source: backupcs, Process: JobManager

However, regular “not 1-touch” backups run just fine.

Firewall is open on any port for diagnostics.


Check readiness comes out OK for every test.

Client: CentOS 7

Commvault version: 11.34.20 (both server and client)

Any ideas?

I was missing the "File system" package (I had installed only the "File system base")

One would say the error message would point that out...

Usually this happens when the client runs out of space in the Commvault installation directory, or in /tmp.

 

Check out the files sr.log and sr_post_backup.log in /var/log/commvault/Log_Files, assuming you are using the default log location for Commvault.

 

You might notice a process reporting it is sleeping until a tar.gz file shows up, which might never show up, because the lack of space on the system.

 

Allow at least 5 GB of free space in the Commvault installation directory, like /opt/commvault, and at least 3 GB in /tmp.

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