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Description: Failed to start phase System Scan] on itop-prod] due to network error Remote system ………..*………...*8400*8402]. Communications Service returned error when executing remote command msrprefind.exe] arguments e-j 247516 -a 2:919 -jt 247516:4:6:0:0:8803 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.
Source: backupcs, Process: JobManager

However, regular “not 1-touch” backups run just fine.

Firewall is open on any port for diagnostics.


Check readiness comes out OK for every test.

Client: CentOS 7

Commvault version: 11.34.20 (both server and client)

Any ideas?

Usually this happens when the client runs out of space in the Commvault installation directory, or in /tmp.

 

Check out the files sr.log and sr_post_backup.log in /var/log/commvault/Log_Files, assuming you are using the default log location for Commvault.

 

You might notice a process reporting it is sleeping until a tar.gz file shows up, which might never show up, because the lack of space on the system.

 

Allow at least 5 GB of free space in the Commvault installation directory, like /opt/commvault, and at least 3 GB in /tmp.

I was missing the "File system" package (I had installed only the "File system base")

One would say the error message would point that out...

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