Since a few months we have the problem that the archiving function does not work anymore. Files that were previously stubbed without any problems are suddenly no longer stubbed. Also files that had a recall are not stubbed again. In the logs it says "Reason: [Skipping as file has recall on data access or open attribute ON]". Files are for example jpg and bak. We are already in contact with the support but they don't get any further.
Stubbing no longer works
Hello
Apologies for the inconvenience caused to you.
Could you please share the ticket number with us? Also, I believe you are already aware that if the files have extended attributes, it will not be archived: https://documentation.commvault.com/2022e/expert/25799_windows_file_system_archiving.html
Best,
Rajiv Singal
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Hello
Also, you can add one more additional setting: https://documentation.commvault.com/additionalsetting/details?name=%22GXHSM_DEBUG_LOGGING_ON%22&id=234 that helps to debug and help us understand why the file is not getting stubbed. After adding the debug setting, you can change GxHSMStub log debug level to 6 -- fileSize 15 -- FileVersions 100 on client, run a job against the file that should be stubbed and check the log GxHSMStub for the reason.
More information on extended attributes is here: https://learn.microsoft.com/en-us/windows/win32/fileio/reparse-points
Best,
Rajiv Singal
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2552 1b80 10/04 10:08:33 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\ITBS-Archiv\Infor\tfgld482_202302.bak], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:33 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\ITBS-Archiv\Infor\tfgld482_202301.bak], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:33 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\ITBS-Archiv\Infor\tfgld482_202212.bak], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:33 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\ITBS-Archiv\Infor\tfgld482_202303.bak], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:33 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\ITBS-Archiv\Infor\tfgld482_202212.zip], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:34 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\ITBS-Archiv\CRM\2021 01 11 Spesendaten.txt], Action:[NotArchivingCandidate], Reason:[Skipping based on disk rules]
2552 1b80 10/04 10:08:29 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\Commvault Archive Test\test1.jpg], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:29 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\Commvault Archive Test\test2.jpg], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:29 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\Commvault Archive Test\test3.jpg], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
2552 1b80 10/04 10:08:30 2419654 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\Commvault Archive Test\test4.jpg], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
Hi
did you upgrade to sp25 or later few days back?
and can you please check what all attributes are marked for file D:\ITBS-Archiv\Infor\tfgld482_202303.bak , D:\Commvault Archive Test\test3.jpg.
Check if any of the below attributes are marked on the files, FILE_ATTRIBUTE_RECALL_ON_DATA_ACCESS AND FILE_ATTRIBUTE_RECALL_ON_OPEN, if so this is expected behavior.
the skipping message suggests stubbing is skipped as the file is not present completely on the disk as per the attributes.
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Can you please let us know current commvault version on the client machine?
You may use thirdparty tools to list the file attributes.
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We will check this and update you.
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I copy a fresh file (100MB.bin) to the server. This show the log file after the first backup job has run.
8088 49c 10/04 14:19:12 2419950 CStatsLogWriter::Log(85) - [ ] Process:[FileScan], File:[D:\100MB.bin], Action:[NotArchivingCandidate], Reason:[Skipping as file has recall on data access or open attribute ON]
This is not normal
Hi
Could you please check if crowdstrike AV is installed on this server. If yes, please exclude this subclient content path from crowdstrike. In one customer case we noticed crowdstrike AV is setting EA attribute.
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