Hi all,
Has anyone had this error popup when adding a Virtual Client?
I’m pretty sure it’s an issue with the Commserve because I’ve tried various hypervisors and proxies to no avail.
Thanks!
Hi all,
Has anyone had this error popup when adding a Virtual Client?
I’m pretty sure it’s an issue with the Commserve because I’ve tried various hypervisors and proxies to no avail.
Thanks!
Hi
Can you confirm the Commvault Software Version here please?
Also, at the time of the issue can you check the CommServe’s EvMgrS.log for any related errors?
Best Regards,
Michael
Apologies, 11.23.17
This stands out:
5732 2798 08/26 10:35:10 ### updateSimClientApplication() - Updating LicUsage Table with correct simOSID [0] and release ID [16] for clientID [2180] Apptype [1001] lictype [16777216]
5732 2798 08/26 10:35:11 ### LibConfigInstanceProp::CreateInstance() - Acquired mutex[CommandLineXML], proceeding with Instance creation.
5732 2798 08/26 10:35:12 ### LibConfigInstanceProp::CreateInstance() - Sec_setCreatorForEntity failed with DB error [100] errorString []
5732 2798 08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] [RecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1]
5732 2798 08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [INSIDE CATCH BLOCK WITH FOLLOWING ERROR:
ERROR CODE: 530
PROC NAME: AppSCGRefreshClientGroupOrdering
ERROR LINE NO: 56
ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.
ERROR SEVERITY: 16
ERROR STATE: 1] [RecNum:2, LineNum:187, Spid:-1]
5732 2798 08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] [RecNum:3, LineNum:194, Spid:-1]
5732 2798 08/26 10:35:13 ### CVSimpleDBConnObject::execQuery() - Failure executing SQL.
SDB Error Code: [5].
Error message: [INFO: [The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] [RecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] INFO: [INSIDE CATCH BLOCK WITH FOLLOWING ERROR:
ERROR CODE: 530
PROC NAME: AppSCGRefreshClientGroupOrdering
ERROR LINE NO: 56
ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.
ERROR SEVERITY: 16
ERROR STATE: 1] [RecNum:2, LineNum:187, Spid:-1] INFO: [AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] [RecNum:3, LineNum:194, Spid:-1] ].
SQL Query:[EXEC AppSetSpecialClientStates ?....]
5732 2798 08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:335, Input parameters:
5732 2798 08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:336, [1]:[2180]
5732 2798 08/26 10:35:13 ### LibConfigAppClientProp::createPseudoClient() - AppSetSpecialClientStates failed
5732 2798 08/26 10:35:13 ### operateEntityClientProperties() - Unable to createPseudoClient
Oh wow!
I added the AppSCGRefreshIdOrdering additional setting and it’s sorted!
Testing a backup...
The backup succeeded, thank you so much for pointing me to the correct log file, I was way off.
Please escalate to Dev for review, and upload the customer database.
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