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Protocol on server not yet implemented - VSA

  • 26 August 2021
  • 5 replies
  • 855 views

Userlevel 3
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  • 74 replies

Hi all,

Has anyone had this error popup when adding a Virtual Client?

I’m pretty sure it’s an issue with the Commserve because I’ve tried various hypervisors and proxies to no avail.

Thanks!

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Best answer by Shane 26 August 2021, 10:49

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Userlevel 6
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Hi @Shane ,

 

Can you confirm the Commvault Software Version here please?

Also, at the time of the issue can you check the CommServe’s EvMgrS.log for any related errors?

 

Best Regards,

Michael

Userlevel 3
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Apologies, 11.23.17

This stands out:

5732  2798  08/26 10:35:10 ### updateSimClientApplication() - Updating LicUsage Table with correct simOSID [0] and release ID [16] for clientID [2180] Apptype [1001] lictype [16777216]

5732  2798  08/26 10:35:11 ### LibConfigInstanceProp::CreateInstance() - Acquired mutex[CommandLineXML], proceeding with Instance creation.

5732  2798  08/26 10:35:12 ### LibConfigInstanceProp::CreateInstance() - Sec_setCreatorForEntity failed with DB error [100] errorString []

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] [RecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [INSIDE CATCH BLOCK WITH FOLLOWING ERROR:

    ERROR CODE: 530

    PROC NAME: AppSCGRefreshClientGroupOrdering

    ERROR LINE NO: 56

    ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.

    ERROR SEVERITY: 16

    ERROR STATE: 1] [RecNum:2, LineNum:187, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: [AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] [RecNum:3, LineNum:194, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDBConnObject::execQuery() - Failure executing SQL. 

    SDB Error Code: [5]. 

    Error message: [INFO: [The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] [RecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] INFO: [INSIDE CATCH BLOCK WITH FOLLOWING ERROR:

    ERROR CODE: 530

    PROC NAME: AppSCGRefreshClientGroupOrdering

    ERROR LINE NO: 56

    ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.

    ERROR SEVERITY: 16

    ERROR STATE: 1] [RecNum:2, LineNum:187, Spid:-1] INFO: [AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] [RecNum:3, LineNum:194, Spid:-1] ]. 

    SQL Query:[EXEC AppSetSpecialClientStates ?....]

5732  2798  08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:335, Input parameters:

5732  2798  08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:336, [1]:[2180]

5732  2798  08/26 10:35:13 ### LibConfigAppClientProp::createPseudoClient() - AppSetSpecialClientStates failed

5732  2798  08/26 10:35:13 ### operateEntityClientProperties() - Unable to createPseudoClient

 

Userlevel 3
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Oh wow!

I added the AppSCGRefreshIdOrdering additional setting and it’s sorted!

Testing a backup...

Userlevel 3
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The backup succeeded, thank you so much for pointing me to the correct log file, I was way off.

 

 

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Please escalate to Dev for review, and upload the customer database.

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