Hi @Shane ,

 

Can you confirm the Commvault Software Version here please?

Also, at the time of the issue can you check the CommServe’s EvMgrS.log for any related errors?

 

Best Regards,

Michael

Apologies, 11.23.17

This stands out:

5732  2798  08/26 10:35:10 ### updateSimClientApplication() - Updating LicUsage Table with correct simOSID D0] and release ID D16] for clientID D2180] Apptype e1001] lictype e16777216]

5732  2798  08/26 10:35:11 ### LibConfigInstanceProp::CreateInstance() - Acquired mutexuCommandLineXML], proceeding with Instance creation.

5732  2798  08/26 10:35:12 ### LibConfigInstanceProp::CreateInstance() - Sec_setCreatorForEntity failed with DB error e100] errorString t]

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: -The statement terminated. The maximum recursion 200 has been exhausted before statement completion.] eRecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: (INSIDE CATCH BLOCK WITH FOLLOWING ERROR:

    ERROR CODE: 530

    PROC NAME: AppSCGRefreshClientGroupOrdering

    ERROR LINE NO: 56

    ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.

    ERROR SEVERITY: 16

    ERROR STATE: 1]
5732  2798  08/26 10:35:13 ### CVSimpleDB::SQLINFO() - INFO: #AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] aRecNum:3, LineNum:194, Spid:-1] 

5732  2798  08/26 10:35:13 ### CVSimpleDBConnObject::execQuery() - Failure executing SQL. 

    SDB Error Code: L5]. 

    Error message: eINFO: ÂThe statement terminated. The maximum recursion 200 has been exhausted before statement completion.] eRecNum:1, Object:AppSetSpecialClientStates, State:42000, NativeErr:530, Proc:AppSCGRefreshClientGroupOrdering, RowNum:1, Severity:16, LineNum:56, Spid:-1] INFO: 1INSIDE CATCH BLOCK WITH FOLLOWING ERROR:

    ERROR CODE: 530

    PROC NAME: AppSCGRefreshClientGroupOrdering

    ERROR LINE NO: 56

    ERROR MESSAGE: The statement terminated. The maximum recursion 200 has been exhausted before statement completion.

    ERROR SEVERITY: 16

    ERROR STATE: 1] >RecNum:2, LineNum:187, Spid:-1] INFO:  AppSCGRefreshClientGroupOrdering: SQL Recursion Exception trapped for SCG Dependency Ordering - set additional setting - GXGlobalParam::AppSCGRefreshIdOrdering?] dRecNum:3, LineNum:194, Spid:-1] ]. 

    SQL Query:REXEC AppSetSpecialClientStates ?....]

5732  2798  08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:335, Input parameters:

5732  2798  08/26 10:35:13 ### DBBase-SQL() - dbcursors.cpp:336, /1]:32180]

5732  2798  08/26 10:35:13 ### LibConfigAppClientProp::createPseudoClient() - AppSetSpecialClientStates failed

5732  2798  08/26 10:35:13 ### operateEntityClientProperties() - Unable to createPseudoClient
 

Oh wow!

I added the AppSCGRefreshIdOrdering additional setting and it’s sorted!

Testing a backup...

The backup succeeded, thank you so much for pointing me to the correct log file, I was way off.

 

 

Please escalate to Dev for review, and upload the customer database.