commvault.com commvault.com
Solved

CANNOT INSTALL COMMVAULT CLIENT IN WINDOWS SERVER 2012 STANDARD

  • 16 May 2024
  • 7 replies
  • 94 views
P
Rank
Badge +1

hope everyone if good 

 

i have a very strange issue while installing the client in server it get failed to download binaries from package commvault file system core i have also the log attached herewith. please help to get out of this i have done this ot backup my core server. but unable to install client. 

icon

Best answer by Scott Moseman 20 May 2024, 13:39

View original
1 Attachment

7 replies

Scott Moseman
Rank
Userlevel 6
Badge +18

Can you access https://downloadcenter.commvault.com/ from the Client?

19564 13    05/16 15:25:45 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP34_6039273_R1249/Windows/version.txt?__cv__=1715854249_b928fa5645cff3f5d0684e28b3226736]. Error: The request was aborted: Could not create SSL/TLS secure channel., status code []
19564 13    05/16 15:25:45 ### ### ### - Error: Could not download files: Cannnot access payload from internet

Thanks,
Scott

Commvault Enterprise Success
P
Rank
Badge +1

thank you for your reply sir,

 

I even cannot access  https://downloadcenter.commvault.com/  from my PC. I have attached the error while clicking this site. but the client software which i am not able to install same client software i can install in my pc and client other pc also. Only client specific server have the issue during installation client windows server 2012 r2 was last updated in 2018 is this causing issue? need latest update required?

Scott Moseman
Rank
Userlevel 6
Badge +18

That error message is accurate.  That’s not a full URL, just the domain name, so the error message is coming from the web server.  You’re able to reach the site fine.  If you try to reach that site from the server, do you get the same message?

Thanks,
Scott
 

Commvault Enterprise Success
P
Rank
Badge +1

Sir, yes the error is same from the server as well 

Hope for the solution 

Scott Moseman
Rank
Userlevel 6
Badge +18

OK, you appear to have connectivity to the download site.  That was a low hanging fruit suggestion.  You may want to open a support case so they can investigate further.

Thanks,
Scott
 

Commvault Enterprise Success
P
Rank
Badge +1

OkaySir, 

 can you please suggest me the how to open the support case their procedure because i never did and no idea about it 

 

thank you

Scott Moseman
Rank
Userlevel 6
Badge +18

https://support.commvault.com/

Login to the Support portal, or you can call the Support number listed.

Thanks,
Scott
 

Commvault Enterprise Success

Reply


Terms & ConditionsCookie settings