Can you access https://downloadcenter.commvault.com/ from the Client?

19564 13    05/16 15:25:45 ### ### ### - Invalid URL Uhttps://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP34_6039273_R1249/Windows/version.txt?__cv__=1715854249_b928fa5645cff3f5d0684e28b3226736]. Error: The request was aborted: Could not create SSL/TLS secure channel., status code o]
19564 13    05/16 15:25:45 ### ### ### - Error: Could not download files: Cannnot access payload from internet

Thanks,
Scott

thank you for your reply sir,

I even cannot access  https://downloadcenter.commvault.com/  from my PC. I have attached the error while clicking this site. but the client software which i am not able to install same client software i can install in my pc and client other pc also. Only client specific server have the issue during installation client windows server 2012 r2 was last updated in 2018 is this causing issue? need latest update required?

That error message is accurate.  That’s not a full URL, just the domain name, so the error message is coming from the web server.  You’re able to reach the site fine.  If you try to reach that site from the server, do you get the same message?

Thanks,
Scott
 

Sir, yes the error is same from the server as well 

Hope for the solution 

OK, you appear to have connectivity to the download site.  That was a low hanging fruit suggestion.  You may want to open a support case so they can investigate further.

Thanks,
Scott
 

OkaySir, 

 can you please suggest me the how to open the support case their procedure because i never did and no idea about it 

thank you

https://support.commvault.com/

Login to the Support portal, or you can call the Support number listed.

Thanks,
Scott