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Snapshot creation is disabled on [Server name] by []

  • 20 September 2023
  • 44 replies
  • 4523 views

Userlevel 2
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Hi all.

 

After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors:

 

“Snapshot creation is disabled on [Server name] by [].” 

 

Snapshot creation is not disabled for the server, and when backup is re-run everything is working.

 

Have anyone else seen this behavior?

 

Regards

-Anders

 

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Best answer by Sebastien Merluzzi 20 September 2023, 12:03

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44 replies

Userlevel 2
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@Sebastien Merluzzi,

 

The hotfix did not fix the issue. I have uploaded logs for a failed job to the case.

 

Regards

-Anders

Userlevel 2
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@Sebastien Merluzzi 

 

The additional setting did the trick.

Do you know if I can remove the additional setting again, after the fix is part of a future MR?

 

Userlevel 2
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Hi @Sebastien Merluzzi Sebastian.

 

I have created a case to get the hotfix.

 

Regards

-Anders

Userlevel 2
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Hi All,

 

as per documentation: 

https://documentation.commvault.com/v11/expert/files/service_pack/updates/11_32_35.htm

 

The fix should be Included from Maintenance Release 11.32.28 (Nov 07, 2023) and all after. We are running 11.32.35 and have the problem. 

 

Do you know something about that ? 

 

Is the way now set the key ? 

Userlevel 6
Badge +14

Hi @SSchmidt ,

That’s correct, it is already fixed.

You can set the key as a workaround, however the issue can also be different.

So you may log a case with SUpport so we can check & confirm.

Best Regards,

Sebastien

Userlevel 2
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Hi,

 

case is open and i set the key. 

 

Also i added an new schedule for backup failed vms only to cover this issue. 

 

Lets see what the support find out.

Userlevel 6
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@SSchmidt Excellent, what is your case number please?

Userlevel 2
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send via pm

Userlevel 6
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@ApK ,

Actually you need a key too.

Let me know

Best Regards,

Sebastien

Userlevel 6
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@Egor Skepko 

You do not need to restart the commvault services for the additional setting to take effect.

32.28 will be out next week.

Userlevel 1
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@Sebastien Merluzzi We are running 30.64 atm, wil it be there aswell?

Userlevel 6
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@Egor Skepko 

Yes in 30.72.

Badge +5

We are on 11.32.49 and still had this issue intermittenly. 
Will there be a hotfix for this issue instead of just the workaround?

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Hello, I have the same error messages since I upgraded to 11.32.49.

Should I add the Key on the media agents?

Userlevel 6
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@johann 

You should not need to, you can check with VMware Team so they can check and confirm and then if needed log a case with Support so we can check.

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We had our issue resolved.. Problem was the additional key was added at the cs level by the team. 

After adding it to ma level, it fixed our issue

Badge +1

Same issue at 1.32.45. Ramdom VM getting this warning snapshot is disabled.

Userlevel 6
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@ApK ,

You cannot remove it.

The Additional setting is to not perform the pre-check at all, and instead directly call the create snapshot API.

Best Regards,

Sebastien

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Same issue at 1.32.45. Ramdom VM getting this warning snapshot is disabled.

 

Hi, I made a ticket to the support this week, and they told me to add the key as indicated in this topic.

It worked and I don't get these errors anymore.

Badge +1

Same issue at 1.32.45. Ramdom VM getting this warning snapshot is disabled.

 

Hi, I made a ticket to the support this week, and they told me to add the key as indicated in this topic.

It worked and I don't get these errors anymore.

Unless they tell me it’s a false positive, masking the error/warning in the log, doesn’t fix anything.

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Hi @SSchmidt ,

That’s correct, it is already fixed.

You can set the key as a workaround, however the issue can also be different.

So you may log a case with SUpport so we can check & confirm.

Best Regards,

Sebastien

Adding the key means that commvault does not perform the bVerifySnapshotCreationAllowed check, but it performs the backups anyway.

Userlevel 6
Badge +14

Hi @ApK ,

This has been fixed in Hotfix 8847, MR will be available soon.

You can log a case or I will let you know which one asap.

Best Regards,

Sebastien

Userlevel 2
Badge +6

Hi @Sebastien Merluzzi

 

Thanks for your reply, good to know that it is a know issue and will be fixed soon.

 

Do you know if the hotfix is part of the October MR? Else I will log a case to get the hotfix.

 

Thanks

-Anders

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@Egor Skepko

You set it on the VSA/MediaAgent.

 

additional key:
Name: bVerifySnapshotCreationAllowed
Category:VirtualServer
Type: Integer
Value: 0
 

Do you have the Path on the MA where this Key is set? - I’m having the same issue !

Userlevel 6
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HI @AndyC ,

The key is a workaround, can you upgrade to latest MR?

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