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Hi all.
After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors:
“Snapshot creation is disabled on [Server name] by [].”
Snapshot creation is not disabled for the server, and when backup is re-run everything is working.
Have anyone else seen this behavior?
Regards
-Anders
Best answer by Sebastien Merluzzi
View original
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The hotfix did not fix the issue. I have uploaded logs for a failed job to the case.
Regards
-Anders
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The additional setting did the trick.
Do you know if I can remove the additional setting again, after the fix is part of a future MR?
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Hi
I have created a case to get the hotfix.
Regards
-Anders
Hi All,
as per documentation:
https://documentation.commvault.com/v11/expert/files/service_pack/updates/11_32_35.htm
The fix should be Included from Maintenance Release 11.32.28 (Nov 07, 2023) and all after. We are running 11.32.35 and have the problem.
Do you know something about that ?
Is the way now set the key ?
Hi
That’s correct, it is already fixed.
You can set the key as a workaround, however the issue can also be different.
So you may log a case with SUpport so we can check & confirm.
Best Regards,
Sebastien
Hi,
case is open and i set the key.
Also i added an new schedule for backup failed vms only to cover this issue.
Lets see what the support find out.
Actually you need a key too.
Let me know
Best Regards,
Sebastien
You do not need to restart the commvault services for the additional setting to take effect.
32.28 will be out next week.
Hello, I have the same error messages since I upgraded to 11.32.49.
Should I add the Key on the media agents?
You should not need to, you can check with VMware Team so they can check and confirm and then if needed log a case with Support so we can check.
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Same issue at 1.32.45. Ramdom VM getting this warning snapshot is disabled.
You cannot remove it.
The Additional setting is to not perform the pre-check at all, and instead directly call the create snapshot API.
Best Regards,
Sebastien
Same issue at 1.32.45. Ramdom VM getting this warning snapshot is disabled.
Hi, I made a ticket to the support this week, and they told me to add the key as indicated in this topic.
It worked and I don't get these errors anymore.
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Same issue at 1.32.45. Ramdom VM getting this warning snapshot is disabled.
Hi, I made a ticket to the support this week, and they told me to add the key as indicated in this topic.
It worked and I don't get these errors anymore.
Unless they tell me it’s a false positive, masking the error/warning in the log, doesn’t fix anything.
Hi
That’s correct, it is already fixed.
You can set the key as a workaround, however the issue can also be different.
So you may log a case with SUpport so we can check & confirm.
Best Regards,
Sebastien
Adding the key means that commvault does not perform the bVerifySnapshotCreationAllowed check, but it performs the backups anyway.
Hi
This has been fixed in Hotfix 8847, MR will be available soon.
You can log a case or I will let you know which one asap.
Best Regards,
Sebastien
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Hi
Thanks for your reply, good to know that it is a know issue and will be fixed soon.
Do you know if the hotfix is part of the October MR? Else I will log a case to get the hotfix.
Thanks
-Anders
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You set it on the VSA/MediaAgent.
additional key:
Name: bVerifySnapshotCreationAllowed
Category:VirtualServer
Type: Integer
Value: 0
Do you have the Path on the MA where this Key is set? - I’m having the same issue !
HI
The key is a workaround, can you upgrade to latest MR?
It might take 1-2 weeks or we can provide the Hotfix if you log the case.
Best Regards,
Sebastien
+1
Hi Sebastien
Thanks for the prompt response, I cannot update to the latest MR as there is a strict Change Control/Freeze in place at present.
So the Key workaround would help.
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