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M ScheepersCommvault Certified Expert

asked in Self-Hosted Q&A

log4j been used in Commvault

As maybe know the last day’s a lot of actions needs to performed regarding the Log4j vulnerbility. Is this also been used in the Commvault software?If so is there a patch/fix upcoming?

asked in Self-Hosted Q&A

Oracle RMAN backups - Connection with ClOraAgent failed

We have problem with backing up Oracle database via RMAN on Linux server. CommVault version is 11.20.9. When we kick off backup from RMAN it fails with these errors:RMAN error:RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 02/03/2021 20:55:06ORA-19506: failed to create sequential file, name="1024672_PPRFLPU_7bvm9l7h_235_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text: CreateOraObject20: Job[1024672] thread[29473]: Connection with ClOraAgent failed(180 secs) for channel=1./var/log/commvault/Log_Files/ORASBT.log:=============================================================================================================29473 7321 02/03 20:54:59 1024672 ::ConnectWithClOraAgent() -

Vladan KojanicByte

asked in Self-Hosted Q&A

Failed to install Base Package

Hi all,Can someone help me with this error:Failed to install Base Package. Failed to access remote registrySource: commvault, Process: DistributeSoftwareError code was 68:182I want to install CV agent on new Windows server 2019 from our CV console. I read that I need to allow WMI users right access (its standard Admin user account with full rights), even I added our domain admin on WMI access list - SAME ERRORThen I read I need to start Remote Registry service - its started and SAME ERRORThen I disabled Firewall and that machine - SAME ERRORWhat can be a problem?Thanks

Mike StrueningVaulter

published in Self-Hosted Q&A

Log4j Vulnerability - Please Post All Questions Here

Summary The following thread describes the potential exposure to the Apache Log4j vulnerability and steps to update Commvault software.It has been confirmed that a small subset of Commvault agents are impacted. Update as of 1st February: Maintenance Release to bring Log4j version to 2.17.1 across Commvault software platform has been released. This release includes the upgrade of components that previously used Log4j 1.x. Update as of 20th December: Maintenance Release including relevant hotfixes now available for Commvault software, see section “Maintenance Releases”. Please note customers who have already applied hotfixes for Log4j 2.16, do not need to install.For customers with Commvault Hyperscale X and Distributed storage, please see section new Community article here: Apache Log4j informationCVE-2021-44228: Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints. From log4j 2.15.0, this behavior has been disabled by default C

Mahendra KurniawanBit

asked in Self-Hosted Q&A

Client connectivity status not ready for MediaAgent

Hi all,I just installed Unix based Media agent and facing this problem when I check readiness from Commserve Commcell Client connectivity status not ready for MediaAgent Client not ready with error 1. Communication failure between Client cvlt and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. Media Agent not ready with error 1. MediaAgent is offline. Please check if the MediaAgent is reachable and this product's services are running Have you ever experienced the same

asked in Self-Hosted Q&A

WebConsole/AdminConsole not loading/working

Hi,We recently upgraded to FR20 and I can’t get the Command Center or Web Console to load.I always get the same error: TomCat is running fine. I restarted the services several times, and even rebooted the CommServe.When I check the CVWebService, I receive the message: “Webservice is Running!”. So I’m not sure what’s happening. I found some Knowledge Base articles, but none solved the issue.Has anybody else had this issue in the past?Thanks!Jeremy

asked in Storage and Deduplication

Object storage vs File storage (S3 vs NFS)

Hi all, we are looking into our backup strategy and investigating few scenarios of backend storage. Right now we are considering object storage via S3 protocol and file storage (JBOD) over NFS protocol. The data which will be send there is on-prem filesystems, databases, VM’s etc. Total capacity - over 10 PB.Currently we tested some object storage over S3 protocol but we faced issues with data reclamation (garbage collection for expired objects taking way too long and capacity reclaimed wait time takes over month or few). Can you share your experience with back-end storage, what challenges you faced or how you solved my mentioned issues, also, what advantages you see comparing S3 & NFS protocols for backups. All feedback is very appreciated.Thanks!

asked in Storage and Deduplication

Could not connect to the DeDuplication Database process for Store Id [1].

Backups failing with error, Could not connect to the DeDuplication Database process for Store Id [1]. + unable find any KB article for the same, can some1 suggest on this

asked in Self-Hosted Q&A

The server Computer is not reachable. Please check the network and the firewall

Hello,Last for 4 days, i’m still have facing problem for install media agent at linux client (rhel 7.9), where the process installation at half process and stuck at “ Firewall Configuration ““The server computer is not reachable. Please check the network and the firewall”Info:Commserv :V11sp20 FR55. (Windows 2019)Client (rhel 7.9) Telnet from Commserve to Client (Success)Telnet from Client to Commserve (Success)Ping both of them, status reply.Any one can help me? RegardsNilles

VsichermanVaulter

asked in Virtualization and Containers

What does “Unable/failed to quiesce the guest file system during snapshot creation” mean, and how do I resolve it on a VMware backup?

Looking for details, seeing errors during VMware backups specifically during snapshot creation. How can I address this?

asked in Self-Hosted Q&A

Connectivity error between client and CommServe,Media Agent

Hi fellas, Anyone has any idea about below messages in the cvfwd.log ?I can access mutually over the 8400 port. However, check readiness and Content browse get an error. 2128 2298 05/18 11:26:45 TN:00002 ######## ERROR: cvfwd_send_stop_tunnel(): Gracefully stopping tunnel (DYNAMIC control tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)) due to remote side request2128 2298 05/18 11:26:45 TN:00002 ######## ERROR: cvfwd_reset_tunnel(): This is a control tunnel. Deleting all extra tunnels.2128 2298 05/18 11:26:45 TN:00003 ######## ERROR: cvfwd_reset_tunnel(): Ungraceful termination of DYNAMIC tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)2128 2298 05/18 11:26:45 TN:00004 ######## ERROR: cvfwd_reset_tunnel(): Ungraceful termination of DYNAMIC tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)2128 2298 05/18 11:26:48 TN:00005 ######## ERROR: cvfwd_send_stop_tunnel(): Gracefully stopping tunnel (DYNAMIC control tunnel from "client" to "media agent" via (x.

asked in Self-Hosted Q&A

System State Backups

Hi Folks,I am constantly battling the error System State Backup error below on many of my windows hosts: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.Source: servername, Process: clBackup What is everyone doing to automate the remediation of this problem on your hosts? I have a moderate sized environment (~1500 hosts) so handholding each one when it pops up is a time consuming and arduous process. Thanks in advance!Sean

asked in Self-Hosted Q&A

Problem backing up sql - Error Please check the log files for this job for more details.

Hey,I’m trying to backup a SQL server instance but I'm getting the following error when trying.Error Code: [19:1109]Description: Please check the log files for this job for more details.Source: XXXXXX, Process: JobManager -Also installed is a FS agent on the machinetobackup-credentials are correct,I’m able to connect from SSMS-I have similar/almost identical machine with the same setup and SQL server.working greatAlso checked the logs for this job and i’m getting the following5360 2124 09/23 08:58:45 181838 Service -> SYS RESUMED <- Automatically resumed5360 1538 09/23 08:58:50 181838 Scheduler Phase [4-Database Backup] (0,0) started on [machinetobackup] in [1] second(s) - SQLBackup.exe BACKUP -j 181838 -a 2:506 -t 1 -d agentmachine.domain*agentmachine*8400 -data -jt 181838:4:4:0:44604 -idxma agentmachine.domain*agentmachine*8400 5360 30dc 09/23 08:58:51 181838 Servant Reg [Control] received. Client [machinetobackup] plattype = 4. Token [181838:4:4:0:44604]5360

asked in Self-Hosted Q&A

Index cache free space issue

I got during the last full backup the following message:“Index cache [D:\IndexCache] free space on MediaAgent [host name] is [51197] MB. It is considered critically low. Backups will start failing if the cache runs out of space. Take one of the following actions: 1. Increase the index cache total disk space. 2. Reduce the retention setting on the index cache.”Question:How can I reduce the index cache size?

asked in Storage and Deduplication

Data Domain DDBoost feature

My company is planning to do a tech refresh on our aging data domain to a newer version. We also highlighted that we’re having backup slowness issues on some of our large Oracle databases & some NDMP backups. Our current configuration is backing up to a VTL located in our data domain & no compression or deduped are enabled from Commvault layer.Dell’s sales team advice us to purchase an additional license for DDBoost for the new Data Domain. This is because DDBoost will be able to perform a very good dedupe & compression rate from the source level before transferring it to our data domain, thus saving the time it took to transfer via network.However I’ve been checking around Commvault’s KB and looks like commvault only works with BoostFS & not DD Boost. I haven’t check with Dell yet regarding this. May I know has anyone implemented DDBoost on your environment for backing up databases/vm & NDMP?

asked in Storage and Deduplication

How to show if my backups are encrypted

The auditors want to see if my backups are encrypted and I’m not sure where to go in the CommVault GUI to show that. I don’t see anything about encryption in the properties for my storage libraries or my storage policies. Where do I show whether or not my backups are encrypted?Ken

asked in Storage and Deduplication

Description: Error occurred while processing chunk - error Code: [13:138]

Hi all!could you advice me how to troubleshoot following types of error: Error Code: [13:138] Description: Error occurred while processing chunk [xxx] in media [xxx], at the time of error in library [disklib01] and mount path [[xxx] /srv/commvault/disklib01/xxx], for storage policy [XXX] copy [Xxx] MediaAgent [svma1]: Backup Job [xxx]. Unable to setup the copy pipeline. Please check connectivity between Source MA [svma1] and Destination MA [svma1]. At a glance, it seems that it is not possible for CV to process chunk from the (index?)/disk library...However, the issue is connected with storage policy copy, that moves data from the disk library to the tape library (secondary copy). The main problem for us is that it is not possible to copy data to the tapes. Therefore, it may say Unable to setup the copy pipeline. The media agent is one server/device, that communicates with both disk and tape library. Lastly, the files in the related directories dont seem to be corrupted...Any suggesti

asked in Self-Hosted Q&A

Error Code: [14:109] Description: Index processing failed on MediaAgent. This may be due to the index cache being full or because of a corrupt index.

Error Code: [14:109]Description: Index processing failed on MediaAgent. This may be due to the index cache being full or because of a corrupt index.

asked in Self-Hosted Q&A

Network Ports required

Hi Team, Please let me what are the ports that we need to open for the backup process. In which direction we need to open the ports.Commvault to client Client to Commvault system

Muhammad fahri ikhsan

asked in Virtualization and Containers

Error Code 91:30 - Unable to open the disk(s) for Virtual Machine [VM]

Dear Commvault Communityi have a failed backup Job for vmware backup. here is for the error description Error Code 91:30 - Unable to open the disk(s) for Virtual Machine [VM]. Please ensure that the proxy is able to communicate with the ESX host and resolve the ESX host address. Also verify that the disks types configured to the virtual machine are supported. i`ve allready change all transport mode, from auto, san, nbd, sslnbd. but it still failed. anyone has solved this problem before? Thank you

Mike StrueningVaulter

posted in Share Best Practices

Commserve Upgrade - Best Practices

With all of the cool features coming in our Feature Releases, I thought it would be handy to create a list of Best Practices for planning and Performing a Commserve update to a higher Feature Release.There’s definitely a lot of Proactive work that can go into your process that will save you from potential headaches or even nightmare scenarios!Check out the Planning documentation first Plan the Timing out in advance - Make sure any key stakeholders know the CS will be down during this planned upgrade Do you use any type of Commserve Failover? If so, note the instructions for those differ accordingly. Upgrading Hardware as well? Review the documentation on Hardware Refreshes. Suspending jobs - Ideally, have no jobs running; though some jobs can be suspended and resumed after others cannot be suspended and must be killed. Check and Double check that you have the Media Downloaded or if you are using the Commserve Software Cache, that it is updated with your required Maintenance Release.

asked in Virtualization and Containers

ERROR CODE [91:139]: Unable to connect to virtual machine host

Recently updated credentials password and now getting intermittent backup job failures. Failure reason: error code 91:139 Unable to connect to virtual machine host. Cannot complete login due to an incorrect user name or password.] Source: sdcvcsa01, Process: vsdiscovery ; I have verified the AD password and validated it again across the virtual machine credentials. Also, verified that m y AD password is not changing or account being locked out anywhere else.

asked in Storage and Deduplication

Cloud storage adding and troubleshooting

Hi there,I am trying to add a new cloud storage (S3 compatible), however I am unable to do so. Moreover, I don’t see any asociated log files. I only see this error message:“Failed to verify the device from MediaAgent [xxxxxx] with the error [Failed to check cloud server status, error = [[Cloud] The server failed to do the verification. Error = 44037]]. “ My question is: Which logs should I add to Logging setting? And how to troubleshoot this stuff in general? PS. As workaround I used this - https://documentation.commvault.com/commvault/v11/article?p=51230.htm but it didn’t help. Thanks for any ideas

asked in Self-Hosted Q&A

Linux Install cvpkgadd not working

Hi! sometimes we have to install custom packages on Linux VMs because the installation from the CommCell is not working. (idk why). We copy the custom package on the Linux VM and executing the ./cvpkgadd binary. The installation interface starts and everything is fine. Now, I’m trying to do the same thing and only get this message:root@srv /tmp/cvmedia/unpacked/pkg # ./cvpkgaddUsing update installer /tmp/cvmedia/unpacked/pkg/linux-x8664/LooseUpdates/CU3/linux-glibc2.3-x86_64/installer/newinstall.gz running as /root/.gxsetup/cvpkgadd/newinstall:root@srv /tmp/cvmedia/unpacked/pkg #I used 11.20.32 and also 11.20.3 (downloaded from the CV website)I tried it on three Ubuntu VMs.Any idea?

asked in Self-Hosted Q&A

Failed to install File System Core Package, could not determine processor/OS type of client. Source: Commvault, Process: DistributeSoftware

Hello All , I have installed a commserve server on linux but when we tray to add client linux or windows i have an error :Failed to install File System Core Package, could not determine processor/OS type of client.Source: Commvault, Process: DistributeSoftwareCan you help me please ?regards .***************************Check readinessCheck readiness on:Client connectivity for 10.10.2.140Role Status ReasonClient Not Ready. 1. Communication failure between Client 10.10.2.140 and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation.

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