I am trying to add a new cloud storage (S3 compatible), however I am unable to do so. Moreover, I don’t see any asociated log files. I only see this error message:
“Failed to verify the device from MediaAgent exxxxxx] with the error rFailed to check cloud server status, error = r Cloud] The server failed to do the verification. Error = 44037]]. “
My question is: Which logs should I add to Logging setting? And how to troubleshoot this stuff in general?
With regards to troubleshooting this - are you adding from the Commcell Console (Java GUI) or Command Center?
If adding from the Commcell Console, check the EvMgrS.log in the CV Log Files folder on the Commserve itself. If adding via the Command Center check out adminConsole.log - this will help somewhat but you’ll definitely want to check out the following log files on the media agent where you are adding the library to:
cvd.log CloudActivity-cvd.log
These logs should get you started at least
Let me know how you get on!
One other thing to try, if your S3 compatible target does not have a valid SSL certificate, it will fail. You can ignore unsigned/invalid certificates using this additional setting:
Edd, thank you for your advice! It helped me to solve the issue.
Firstly, I have tested cloud connectivity - everything worked. Next, I was digging in the logs why it is not possible to add new cloud library. On the media agent there were error messages in the logs (cvd.log and CloudActivity-cvd.log):
GetRootFolderStatus() - Error: Error = 44037
CVRFAMZS3::SendRequest() - Error: Error = 44037
To overcome these errors I had to use user account with sufficient rights to cloud storage and mainly to use http protocol - it means to Service host field type: http://IP_adress of the cloud storage.
Damian, thanks for advice as well, ignoring unsigned certificate workaround I did as well, however it didnt seem to have any effect.
What does the below error indicate ?
2376 3844 10/20 06:37:15 3039303 3cvd] retryable error r44110], retry = 2, sleep for 4 second(s) 2376 41b8 10/20 06:37:18 ####### #cvd] CURL error, CURLcode= 56, Failure when receiving data from the peer 2376 41b8 10/20 06:37:18 3039303 3cvd] Curl Error: 56, PUT https://########.azure.net/MA/SYFMML_Folder1/CV_MAGNETIC/V_1491710/CHUNK_24591957/SFILE_CONTAINER_001.FOLDER/0 2376 41b8 10/20 06:37:18 3039303 3cvd] retryable error e44110], retry = 8, sleep for 10 second(s) 2376 25a8 10/20 06:37:20 3039303 0cvd] CloseFile() - failed to send the content for SYFMML_Folder1/CV_MAGNETIC/V_1491728/CHUNK_24590991/CHUNK_META_DATA_24590991, error: Error = 44110
@gary mcneely , lots of possibilities. What job is running and giving this error (Job ID 3039303)?
