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Commvault Cloud Topics

Q&A. Technical expertise. Configuration tips. And more!

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Mike StrueningVaulter

published in Self-Hosted Q&A

Log4j Vulnerability - Please Post All Questions Here

Summary The following thread describes the potential exposure to the Apache Log4j vulnerability and steps to update Commvault software.It has been confirmed that a small subset of Commvault agents are impacted. Update as of 1st February: Maintenance Release to bring Log4j version to 2.17.1 across Commvault software platform has been released. This release includes the upgrade of components that previously used Log4j 1.x. Update as of 20th December: Maintenance Release including relevant hotfixes now available for Commvault software, see section “Maintenance Releases”. Please note customers who have already applied hotfixes for Log4j 2.16, do not need to install.For customers with Commvault Hyperscale X and Distributed storage, please see section new Community article here: Apache Log4j informationCVE-2021-44228: Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints. From log4j 2.15.0, this behavior has been disabled by default C

19888344

1 year ago

Fernando SouzaByte

asked in Self-Hosted Q&A

Migration 1 SQL Server for new SQL server by commvault

Hello,the cliente need to migrate MS SQL Server database for the new server by Continuous Data Replicator.Someone already made this procedure and can help me?I install SQL Server in 2 servers and add to Commcell.Current version of Commvault: 11 SP 13+**Do i need to upgrade Commvault before migrating?Current version of SQL: 2012And the cliente is asking to me what the best version will migrate? 2019 standard or enterprise?

3 years ago

ApKByte

asked in Self-Hosted Q&A

Snapshot creation is disabled on [Server name] by []

Hi all. After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors: “Snapshot creation is disabled on [Server name] by [].” Snapshot creation is not disabled for the server, and when backup is re-run everything is working. Have anyone else seen this behavior? Regards-Anders

22 days ago

ibrahimemrekayaByte

asked in Self-Hosted Q&A

I couldn't install Commserve on Linux

Hi,I saw Commvault bring Commserve Linux feature in Feature Release 25. So i wanted to test it. I created Linux package as described here;https://documentation.commvault.com/11.25/expert/2696_downloading_software_for_unix_linux_and_macintosh_computers_using_download_manager.htmlI installed fresh RHEL 8.3. I’m trying to setup as described here;https://documentation.commvault.com/11.25/expert/132361_installing_commserve_server_in_linux_environment.htmlIn my screen i don’t see Create a new CommCell Group option. My screen; Could you help me for this issue. Thank you.

2 years ago

M ScheepersCommvault Certified Expert

asked in Self-Hosted Q&A

log4j been used in Commvault

As maybe know the last day’s a lot of actions needs to performed regarding the Log4j vulnerbility. Is this also been used in the Commvault software?If so is there a patch/fix upcoming?

2 years ago

Neil CooperByte

asked in Virtualization and Containers

Intellisnap Backup Copy kills Virtual Disk Service on Server 2016 Media Agent

HiBeen plagued with this problem for a while. Support has not been able to crack it yet either. I have 4 Media Agents and 2 are using CBT and crash consistent backup options for the Intellisnap and work fine. The other 2 Media agents are also using CBT but using Application Consistent (quiesced backup) backup options for Intellisnap and these Media Agents will sometimes freeze up the Virtual Disk Service and the backupcopy fails for the remainder of the backup copies. I cannot open the process manager on the MA’s when this happens and end up have to reboot the MA to get things back on track. Not a lot of info but chucking this one out there to see if anyone had a similar experience.

4 months ago

TheseekerByte

asked in Self-Hosted Q&A

sucessful backups not protecting files The process cannot access the file because it is being used by another process

The file system backups are showing as successful(no warning) however failing to protect some of the files; I am wondering why the job is not completing with partial sucess and showing it as a VSS issue. Is that becuase there are no application specific vss writers for the application and hence quiesing is not working its magic [C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\SiteData.db] The process cannot access the file because it is being used by another process.

3 years ago

elizabetaByte

asked in Self-Hosted Q&A

Update to the feature release 11.24.x

Hello,I have a Commvault backup server that has a version 11.20.0. Now, I woult like to upgrade Commvault backup server and clients to the version 11.24.0. Which is the recommended way to do it?Thank you!Best regards,Elizabeta

2 years ago

ApKByte

asked in Virtualization and Containers

Restore speed vmware

Hi All. I am having issues with restore speed when restoring a vmware server. When a restore is done where “vCenter Client” is set to the vcenter, restore speeds are slow.When a restore is done where “vCenter Client” is set directly to the ESXI host and the vcenter is bypassed, we see a factor 4 in restore speeds. Anyone who can explain this behavior? I thought that the vcenter was only used for control data and not data movement. Regards-Anders

2 years ago

tsmtmillerByte

asked in Self-Hosted Q&A

Error 91:32 When Trying to Restore a VM

Hello, this might not be enough info but I’m trying to restore a VM and keep getting this errorError Code: [91:32]Description: Unable to register virtual machine [SERVER]. Possible reason includes datastore was not mounted correctly.Source: CVMA01, Process: CVDLater these errors only occur: Error Code: [32:392]Description: Volume Operation in Progress : [One or more volumes are being processed by other operation. VolumeId [543702]]Source: CVMA01, Process: CVDI have the job log files but can’t really make sense of it. Its pretty much nothing but errors and fails.

3 years ago

Farmer92Byte

posted in Storage and Deduplication

What type of storage array do you use?

We currently use IBM V5000 arrays for our Commvault backup target to land our deduped backups. We are starting to review other options to see what other fast, cost effective options are out there. I do prefer to use Fiber Channel connections, but open to options. Since Commvault is really the brain in our scenario, the storage array does not really need any features, just good speed. What Vendor Storage arrays do you use? Are you happy with it?

1 year ago

Onno van den BergCommvault Certified Expert

asked in Virtualization and Containers

VMware Cloud Director v10.4 Support

Last month VMware released VCD 10.4 which is an exciting release for a lot of VMware Cloud Providers. But this time they also deprecated a lot of older API versions including the API version that is being used by Commvault. We currently run FR26 which uses API version 31 to communicate with VCD so we cannot upgrade to VCD 10.4 and it's also not listed as part of the supported version in the FR28/2022e documentation.I heard rumours support will be added in a FR28 (2022e) maintenance release somewhere in the near future, but I hope someone can be more clear on when we can expect VCD 10.4 to be supported. From the release notes:VMware Cloud Director API versions 31.0 and 32.0 are not supported VMware Cloud Director API versions 33.0, 34.0, 35.0 and 35.2 are deprecated and will be unsupported starting with the next major VMware Cloud Director release.https://docs.vmware.com/en/VMware-Cloud-Director/10.4/rn/vmware-cloud-director-104-release-notes/index.html

1 year ago

Tahait

asked in Software Upgrades and Updates

Getting an error while accessing the partner university site.

Hi,During my attempt to access the Commvault Partner university site, I ran into an error while logging in.Best Regards

6 months ago

KelvinByte

asked in Storage and Deduplication

Auxiliary copy is stuck at 30%

Our weekly secondary AuxCopy is stuck at 30% since this weekend (so that it is blocking all the primary disk to disk incremental copies), with the below 2 error messages Thinking it might be some ports communication issue between the Media Server (S01190) where the tape library is attached to, and the CommCell Server (S02116), so I did the below ports check between the 2 Servers: Telnet from the Media Server (S01190) to the CommCell Server (S02116)Port 8400 OKPort 8401 OKPort 8403 OK Telnet from the CommCell Server (S02116) to the Media Server (S01190)Port 8400 OKPort 8401 Not OKPort 8403 Not OK Now, before I speak to our Network/Security administrator who have recently installed SentinelOne AV on both of the above 2 Servers, I’m wondering if I’m heading the right direction, and if I have done all the ports checking ? Thanks,Kelvin

3 years ago

DancerBit

asked in Self-Hosted Q&A

Multi Factor Authentication (MFA) Flaw

I started looking at the MFA on Command Centre and baffled as it is flawed. If my domain account has been compromised, I would be expecting the second factor to be the 2nd line of defence. But no, you can request a new pin that gets sent to your compromised domain account e-mail address. I then looked to see if I can amend my account by adding an external e-mail address, but LDAP pulls this from the domain and can not be edited. By editing the e-mail script we can omit the pin, but I think this hasn’t been thought through by Commvault, considering that backups are supposed to be the last line of defence against a cyber attack the two factor serves only to delay the time it takes for SMTP to deliver a new pin.

2 years ago

Abdul WajidByte

asked in Self-Hosted Q&A

Backup Plans vs Storage Policies

Newbie Alert! Hello Everyone I am new to Commvault I took over an environment which has more than 200 storage policies. These policies were created as a result of plans created using command center. We have more than 2000 VMs and 200+ filesystem clients and Databases. I was wondering how should I approach the cleanup. Is it a good idea to use plans for larger environments, because as a result of single plan there are multiple configurations created automatically. Thank You

3 years ago

Marcel HuismanBit

asked in Self-Hosted Q&A

DB2 backup on AIX very slow

Working with DB2 on AIX for our SAP AFS Application. Approx. 4TB database split over 4 logical volumes in an IBM Virtual IO environment on IBM Power. This backup takes 20 to 26 hours. Below the statistics in db2diag after the backup. I’m not sure how to read this, but I think the WaitQ is quite high.Hope anyone can shed a light on this. 2021-03-13-01.02.01.804357+060 E411673A4491 LEVEL: InfoPID : 4718886 TID : 61753 PROC : db2sysc 0INSTANCE: db2prd NODE : 000 DB : PRDAPPHDL : 0-12866 APPID: *LOCAL.db2prd.210311220047AUTHID : DB2PRD HOSTNAME: lpdd001EDUID : 61753 EDUNAME: db2agent (PRD) 0FUNCTION: DB2 UDB, database utilities, sqluxLogDataStats, probe:395MESSAGE : Performance statisticsDATA #‌1 : String, 3994 bytesParallelism = 40Number of buffers = 40Buffer size = 2494464 (609 4kB pages)BM#‌ Total I/O MsgQ WaitQ Buffers MBytes--- -------- -------- -------- -------- -------- --------000 93654.87 47851.71 43854.53 455.97 1032152 2450793001 93638.40 5314.21 28579.66 58494.24 309031 73353

3 years ago

AviorByte

asked in Self-Hosted Q&A

File Activity Anomaly

Hi Alli got alert from File Activity Anomaly that large amount of file were deleted and modifiedis there any way to view which files are deleted\modified? tnx

4 months ago

AKuryanovBit

asked in Self-Hosted Q&A

If "Optimized For concurrent LAN backups" enabled on MA speed backup Oracle DB slowdown at 3 times

On CV 11.20.9 we backuped Oracle DB from SPARC Solaris to MA RedHar8.4.If we set “Optimized For concurrent LAN backups” on MA then speed = 1800 GB per hour, if we unset “Optimized For concurrent LAN backups”, then speed=5500 GB per hour.All other settings are identical.What changed in MA configuration when set “Optimized For concurrent LAN backups”?

2 years ago

Carmine BollettinoByte

asked in Virtualization and Containers

Erroce code 82:127

Network send failed: The network connection was lost unexpectedlyPotrei ricevere supporto per la risoluzione di questo errore?Could I receive support in resolving this error? GrazieCarmine

1 year ago

elizabetaByte

asked in Storage and Deduplication

How to move data from LTO4 (from one Tape library) to LTO7 on another Tape library?

Hello,I have old Tape library TS3200 with LTO4 tapes and new Tape library HPE with LTO7 tapes. I would like to copy data from LTO4 to LTO7 tapes.I worked according documentation Media Refresh (commvault.com) .I have Enabled Media Refresh on Storage policy copy, media for Refresh I have marked Full, and Pick for Refresh. I have run Media Refresh job and choose tab Start new media…No, I have error “There are not enough drives in the drive pool. This could be due to drive limit set on master pool if this failure is for magnetic library.”I don’t know where the problem is?Is there anything else to do for Media refresh operation?Best regards,Elizabeta

3 years ago

AnujByte

asked in Virtualization and Containers

Browsing deleted file out of Guest File Folder option of VM backup

Hi Gurus,One of my customer got a restore request of a folder which accidently deleted from a vm 3-4 days back.(We are having weekly full & daily incremental backup of the vm using intellisnap.)Surprisingly when he browsing the file with Latest or Date range option, he don’t see the folder under browse result, but when he browses from backup history (incr or last full job) he do see the folder there.Ideally, he should see the file while browsing with Lastest or Date Range option also. Am I right?Also, I don’t see any option like “show deleted files..” which we have in Endpoint solutions. Thanks,Anuj

2 years ago

ShaneCommvault Certified Expert

posted in SaaS (Metallic) Q&A

Media Agents automatically updated to 11.2801.22 and VMWare jobs fail

Is there a way to prevent these automatic updates to the Media Agents from running?Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

2 years ago

GeoByte

asked in Self-Hosted Q&A

Version 11 SP 24 LTS zip package link

Hi, all Due business restrictions we cannot download 11.24 zipped package for Windows. Is possible to get a link like I received last time in March for 11.20? Thank you in advance. Best regards,George

2 years ago

Farmer92Byte

asked in Self-Hosted Q&A

Media agent Loopback latency

I am working on some performance issues with my backups.Looking at the media agents during the backups, looking a the media/proxy agents I am seeing what I think is high latency on the loopback adaptor. in the screen shot below you can see in in Windows resource monitor the latency for vsbkp, cvd and other processes are around 30ms. The loopback adaptor is internal to the server, never touching a ethernet switch or wire, so I would think it should be much lower right?I am wondering what type of latency other folks are seeing on their media agent and or proxy agents during backups?Thank you ahead of time!

7 months ago

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