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Hi all.
After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors:
“Snapshot creation is disabled on [Server name] by [].”
Snapshot creation is not disabled for the server, and when backup is re-run everything is working.
Have anyone else seen this behavior?
Regards
-Anders
Best answer by Sebastien Merluzzi
View originalHi
This has been fixed in Hotfix 8847, MR will be available soon.
You can log a case or I will let you know which one asap.
Best Regards,
Sebastien
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Hi
Thanks for your reply, good to know that it is a know issue and will be fixed soon.
Do you know if the hotfix is part of the October MR? Else I will log a case to get the hotfix.
Thanks
-Anders
It might take 1-2 weeks or we can provide the Hotfix if you log the case.
Best Regards,
Sebastien
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Hi
I have created a case to get the hotfix.
Regards
-Anders
What is your case number?
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Perfect, I’ll await the hotfix.
I see we have provided it now.
Let me know if the Hotfix fixed it.
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The hotfix did not fix the issue. I have uploaded logs for a failed job to the case.
Regards
-Anders
Actually you need a key too.
Let me know
Best Regards,
Sebastien
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The additional setting did the trick.
Do you know if I can remove the additional setting again, after the fix is part of a future MR?
You cannot remove it.
The Additional setting is to not perform the pre-check at all, and instead directly call the create snapshot API.
Best Regards,
Sebastien
We having the same issue with the snapshot disable on the vm backup and we are running 11.30.64
What addition szestting do i need to add and where? On commserver?
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You set it on the VSA/MediaAgent.
additional key:
Name: bVerifySnapshotCreationAllowed
Category:VirtualServer
Type: Integer
Value: 0
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You do not need to restart the commvault services for the additional setting to take effect.
32.28 will be out next week.
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You set it on the VSA/MediaAgent.
additional key:
Name: bVerifySnapshotCreationAllowed
Category:VirtualServer
Type: Integer
Value: 0
Do you have the Path on the MA where this Key is set? - I’m having the same issue !
HI
The key is a workaround, can you upgrade to latest MR?
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Hi Sebastien
Thanks for the prompt response, I cannot update to the latest MR as there is a strict Change Control/Freeze in place at present.
So the Key workaround would help.
ok, so the path is the category, VirtualServer
Just need to add the Additional Setting,
Hi All,
as per documentation:
https://documentation.commvault.com/v11/expert/files/service_pack/updates/11_32_35.htm
The fix should be Included from Maintenance Release 11.32.28 (Nov 07, 2023) and all after. We are running 11.32.35 and have the problem.
Do you know something about that ?
Is the way now set the key ?
Hi
That’s correct, it is already fixed.
You can set the key as a workaround, however the issue can also be different.
So you may log a case with SUpport so we can check & confirm.
Best Regards,
Sebastien
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