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8002 Topics
B
Bit
bdnBit
asked in Self-Hosted Q&A
Best practices for qlist usage

Hello! We want to use qlist command for Commvault jobs monitoring for telegraf. When we are using it from single host - it completed after 1-2 sec. When we are using it at one time from 10 hosts - we are waiting to 15 sec, and after 50 hosts - to 2-3 min. How does Commcerve handle such requests? Multistream or singlestream?  We are usung whish requestqlist jobhistory -c $CLIENT_NAME -a $AGENT_TYPE -st "$d2" -et "$d1" -js Completed -dispJobTimeUnix -tf /etc/telegraf/plugins.d/dbms/pgtf!--endfragment> 

1
J
Vaulter
3 hours ago
M
Mohamed Nabil
asked in Storage and Deduplication
DDB verification job failed due impersonate user

Hello,we have an issue with DDB verification job it shows the below error2964  22d0  09/08 11:02:46 676720 Verification failed with error [751][Library [HQ_DB_ExaLibrary], MediaAgent [AUBEGHQBKPEXGM3], Drive Pool [], MountPath[\\ip address\HQ_DB1\3DFVM3_09.04.2024_13.51]: Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Advice: If the issue persists, please upload log files from CommServe, MediaAgent and Client and contact your vendor's support hotline with the job ID of the failed job.].the scenario is that we have 3 media agents with shared mount paths between them due exagrid best practicesand im sure the user account is correct

1
W
Vaulter
4 hours ago
A
Adarsh.op
asked in Getting Started
How to Configure the sharepoint backup and restore in Commvault 11.34

Hi Team,Could you please share the Step by step configuration for share Point backup and restore processesin commvault version 11.34

1
Erase4ndReuseMedia
Byte
12 hours ago
C
Chinchilla
asked in Getting Started
tape rotate by media full

Hi All,- daily incremental backup and Thu Synthetic full backup- every week will rotate and insert week tape on Thu, will not use barcode pattern with spare media pool- if week1 Thu and Fir are holidays, will insert week1 and week2 tape in library on Wed because no one will back to office rotate tapeQ1. due to commvault may use week2 tape backup on week1 Wed or use week1 tape backup on coming Thu and Fir, could week2 mark media full force commvault use week1 tape until Thu and we may remote access and change week1 tape mark media full and change week2 tape mark appendable on Thu and let commvault use week2 tape backup backup coming Thu and Fir?Q2, but we check https://kb.commvault.com/article/53950 "Synthetic full backups will not use Appendable media", if "Synthetic full backups will not use Appendable media.", how can solve? Q3. if Synthetic full backups could use Appendable media, any impact or concern when “mark media full” with “mark appendable”?Best regards

0
C
22 hours ago
C
Chinchilla
asked in Getting Started
backup progress when tape auto clean

Hi All, if only one tape drive and library have cleaning tape, when aux copy to tape progress e.g. 50% and tape drive detect error require clean tape drive Q1. CommServe setup tape library auto clean with sense code, will backup job auto continue after CommServe auto use the cleaning tape if clean the tape drive successful? Q2. If Q1 backup job auto continue, will it backup star from 0 or 50%? Q3. CommServe setup tape library auto clean with sense code, refer below job management, will backup job pending or waiting or failed after CommServe use the cleaning tape clean the tape drive but unsuccessful over 200 minutes (restart interval mins 20 x max restart 10)? Best regards 

0
C
2 days ago
H
Bit
hhwong_alacoBit
asked in Self-Hosted Q&A
normal full backup takes 5-7 days should i do synthetic full instead?

I need to protect data found on multiple CIFS shares, totaling about 40 Tb of data.I currently have a backup schedule where i take a full backup monthly, and then incremental backups daily thereafter. The problem is that the full backup takes multiple days to complete.Would it be recommended to take synthetic full backups monthly instead of the fulls?What are the drawbacks of never taking another full backup and going with monthly synthetic fulls only?

1
MichaelCapon
Vaulter
23 hours ago
A
Bit
adam.tomzaBit
asked in Getting Started
1-Touch Linux recovery UEFI cannot start yastgui

Hello,I’ve created 1-touch recovery dvd using this procedure https://documentation.commvault.com/2023e/expert/1_touch_for_linux_single_stage_dvd.html but when I try to boot from the media I’ve created the system cannot mount dvd and cannot find /dev/hd* devicewhat could be the reason?

1
A
Bit
2 days ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
VSA Backup not find vm

Hi All, i have an problem with my nutanix ahv vsa backup.  I git the message: Failed    Virtual machine [xyz] was not found. Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.     When i do an browse i found ths maschines. Also under prism central the vms are up and running.  I created an test subclient with this vms but doesnt help.  Do you have an idear ? 

2
J
Vaulter
4 hours ago
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Moving mount paths between Media Agents in Commvault without moving data

Hi Commvault experts,I would like to discuss following situation.We need to move the mount paths of the disk library from the current Media Agent to a new one. The mount paths are attached to the Media Agent and appear as local disks; however, they are actually presented/mapped from the storage array as local disks/paths. My question is: how do we move these mount paths to the new Media Agent, when no physical data move is required? It’s simply a matter of re-presenting these mount points to the new Media Agent from Commvault's point of view.Your explanation will be much appreciated!

1
A
Vaulter
13 hours ago
L
Byte
lborekByte
asked in Self-Hosted Q&A
github protection using github app credentials

Hi, Is it possible (or is it on the roadmap) to use github app credential during github authentication? As far i understand only personal access key is possible now?  I was told by our github team that using app credentials is a good practice and allow us to use higher API limits.  Thanks.  

1
S
Vaulter
2 days ago
B
Bit
Bloopa91Bit
asked in Share Best Practices
upgrade steps order on MSP environment

Hello Community,I have an MSP environment with about 30 media agents. Some media agents are installed on customer site and it is not very easy to ask them to perform an upgrade.Target version is  11.32the infra is compsed ofCommserve VM (MSP site) is on version 11.28.117, Windows 2019,SQL 2016WebServer VM  (MSP site internet facing) is on version 11.28.56, Windows 2019media agents are used as primary or secondary depending of the storage policy/customerma1 (customer site) Windows 2019, 11.28.53ma2 (customer site) Windows 2012 R2, 11.28.53ma3 (customer site) Windows 2012 R2, 11.28.53ma4 (customer site) Windows 2012 R2, 11.28.53ma5 (customer site) Windows 2012 R2, 11.28.111secondary media agents that receive auxiliary copies from the customers through VPN are hosted at MSP site A secondary MA can receive aux copy from different customersmsp_ma1 (MSP site) Windows 2012 R2, 11.28.111msp_ma2 (MSP site) Windows 2012 R2, 11.28.117msp_ma3 (MSP site) Windows 2012 R2, 11.28.53msp_ma3 (MSP site)

1
Onno van den Berg
Commvault Certified Expert
1 day ago
T
Byte
typer100Byte
asked in Storage and Deduplication
Client disk space alert - configuring threshold alert

Hi. for this KB https://documentation.commvault.com/11.16/configuring_space_check_for_software_installation_and_system_directories.html Do I have to configure this for each client? Doesn’t seem to work at the Commcell level. Maybe at the group level? 

2
Onno van den Berg
Commvault Certified Expert
1 hour ago
S
Bit
saul_kBit
posted in Storage and Deduplication
IntelliSnap and ISHDM IntelliSnap Linux Host Device Manager

Hello Community Members. We are using Commvault IntelliSnap with Infinidat storage. Everything works fine except the device cleanup on the Linux hosts. Most of the hosts are getting alerts for path failure and IO errors at the end of the IntelliSnap backup while the unmap and device cleanup is performed.   We did check the difference between the servers which are not alerting, and which are alerting.  The main difference we can see in the IntelliSnap log is about “ISHDM IntelliSnap Linux Host Device Manager”. But I can’t get any explanation about ISHDM on Commvault site or on RedHat. Can you guys help me to understand what does this value /settings does better than normal “classic OS utility interface” If the above setting is not related to IO error/ path error / device cleanup, please let me know if someone experienced these types of issues on Linux hosts while performing IntelliSnap backup.  Logs found on the server with no IO error / path error. 3724588 38d52c 09/04 19:45:21 1701177

2
S
Bit
3 days ago
M
M Torres
asked in Share Best Practices
Hardware Refresh of Media Agent and Commserver

Hi all, We have a Server with Commserver and MA installed on it and I want to renewal on a new server. The MA have a local Disk Library of some TB of backups. I’ve refered the commvault documentation of Commserver Hardware Refresh but  I still haven't understood how migrate local disk library data to new hardware. Could any help me with some ideas how do this migration? Actual server has local disks in RAID 5 (disk library), that here are my backups. New server has local disk in RAID 5, to received that migration.  Regards!

4
M
2 days ago
I
Byte
Ivaylo NikolovByte
asked in Self-Hosted Q&A
Incremental backups on iSeries File Backup taking same time as full backups

Hi all,I have the follwing issue. We are using CommVault extensively to backup our iSeries LPAR. However, we notice that on the big libraries tha incremental backups take the same time or even longer than the full. And it seems to backup far less objects.Anyone has an idea?

1
CV_GK
Vaulter
3 days ago
M
Byte
MubaraqByte
asked in Self-Hosted Q&A
Invalid user while restoreing oracle DB

Hello, TeamI am trying to restore an oracle rac database already backed to a stand alone database and i am getting an invalid user while restoring.I ran readiness check for this and this what i am getting. Kindly help with possible resolutions for this. Thank you  

2
M
Byte
3 days ago
S
Bit
Sebastian.GhahremaniBit
asked in Storage and Deduplication
Error Code [12:138]

Hi Guys,I know this type of error has already a solution, which is either to suspend and resume the job or to run a verification job data, but both have not worked. Does anybody else have any suggestions ?Error message : Error Code [12:138] Description : Error occurred while processing chunk [XXX] in media [XXX], at the time of error in library [XXX] and mount path [[XXX] E:\MAGLIB\SATA15], for storage policy [XXX] copy [XXX] MediaAgent [XXX]: Backup Job [XXX]. The parameter used for the current operation is not supported by the Operating ssytem, OD Drivers or the underlying Hardware. Source: [XXX], Process: [XXX] .

1
W
Vaulter
3 days ago
S
Saumitra
posted in Self-Hosted Q&A
System State Backup for Ubuntu

While taking system state backup of Ubuntu I am getting error “resopnse file creation failed”. 

1
Damian Andre
Vaulter
3 days ago
A
Adarsh.op
asked in Self-Hosted Q&A
1-Tocuh recovery procedure for Linux in Commserver version 11.34

Hi Team,Could you please share the 1-touch recovery procedure for linux physical machine using commserve 11.34 versionHow to configure 1-tocuh recovery through command center in commserve version 11.34?

1
J
Vaulter
4 days ago
M
Byte
MenteeByte
asked in Getting Started
Oracle RAC table restore

Hello Team,I tried to restore the single table but when click on view table it gives error “No backups found for the chosen time range” and also tried from backup history but no luck

1
A
Vaulter
4 days ago
B
Byte
backupByte
asked in Virtualization and Containers
Do we have any options to take Snapshot backups for Clustered Servers?

Hi All,We have many clustered servers from VMWare and we are taking the backups for it with File System iDA.As we all know that Snapshot operation is not supported for Servers from VMWare having shared disks.We have an alternate option from VMWare to take snapshot that, making the shared disks as independent disks.Do we have any alternate options to take the Virtual Server Backup for the servers from VMware with Shared disks? Thanks in Advance.Warm Regards,Sravan Kondeti

5
Onno van den Berg
Commvault Certified Expert
3 days ago
C
Bit
ChampBit
asked in Self-Hosted Q&A
Adding massiv new clients in CommCell

Hello all,  I have to add around 400+ new clients in my CommCell. The XML script doesn’t work. Is there another way to adding massiv new clients?  Best regard,CP

7
C
Bit
4 days ago
C
Chinchilla
asked in Getting Started
tape catalog with encryption

Hi All,- CommServe CS1 primary backup local disk DL1- aux copy to second tape, encryption setup Direct Media Access with No Access Q1. same Commserve CS1 if require catalog the tape for some reason, could allow catalog?Q2. if use media explorer with same Commserve CS1, could allow catalog the media using Media Explorer? Best regards

1
A
Vaulter
4 days ago
N
Bit
NOC SupportBit
asked in Software Upgrades and Updates
upgrade commvault SP24 to SP32

Dear Team, Currently we are running in V11 SP24, Is it possible to upgrade directly to SP32 or SP36 without any issues. Please suggest  Regards,Mani D

1
J
Vaulter
5 days ago
christopherlecky
Byte
christopherleckyByte
asked in Self-Hosted Q&A
oracle 23 support?

Does Commvault support Oracle 23?Based on the system requirements document support stops at 21c That said is there a support matrix document that maybe I cannot find? Thanks.Chris.

2
C
Bit
3 days ago

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