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Could not connect to the DeDuplication Database process for Store Id [1].

  • 27 March 2021
  • 1 reply
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Backups failing with error,  Could not connect to the DeDuplication Database process for Store Id 1]. +   unable find any KB article for the same,      can some1 suggest on this

1 reply

MichaelCapon
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Userlevel 6
Badge +14

Hello,

 

The cause of this could be multiple things, First of all check the MA is online and the DDB is online also.

Go to Storage Resourced > Deduplication Engines > Select the Dedup Copy Engine and check the Status/Reason. 

 

You can check the log of the Backup Job to find the error, Also check SIDBEngine.log on the MA at the time of the error too.

 

Best Regards,

Michael

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