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Dear colleagues,We have been using CommVault Simpana for many years. And currently we are looking for a solution how we can backup our data to cloud with Simpana. I mean that target of backup will be AWS, Azure or any others cloud providers. I found in the documentation that backup to cloud is possible for CommServer DR, but what about production data?Note: We are looking options for BACKUP to CLOUD (where backup destination is CLOUD) but NOT backup of the CLOUD (where CLOUD is backup source)!I would appreciate any information on this topic.Thanks!

Hi,Is it possible from CLI to delete the content of multiple Media at the same time?In the commcell console only one media is possible at a time.  Thanks

Hello, We have created a new library. we were trying to associate it to an existing deduplication engine (new data path) but its not avaiable.Can anyone help understand why? Regards,

Hi Guys, I need your help. Here’s the scenario. The Customer needs to mount a disk to a client before Scan phase, then backup needs to be performed and after job’s completed disk needs to be unmounted. They decide to set Pre Scan and Post Backup Scripts with the following configuration: With Full backups everything works fine. However, if Inremental backup runs and there was no changes since last backup, Backup phase will not run. As a result PostBackup process will not run and disk is still kept as mounted to the client. I suggested to client to change settings as follows:So, we’ve got 2 sets of script:PreScan process - to mount a drive / disk PostScan process - to unmount a drive / disk PreBackup process - to mount a drive / disk again PostBackup process - to unmount a drive / diskHowever, the Customer is not very happy with the solution I provided.Do you know any different way to mount a disk to the client and unmount it after job’s completed, even if backup job ends on Scan phase? 

Hi, Does anyone know if Commvault version 20 till 25 is compatible with vmware 7.0.3?Or is it better to wait for a few weeks? Thanks, Danny

Hi there! Could you please address me to the right procedure how to deploy Standby CommServe Server? I have found this page  (https://documentation.commvault.com/11.24/essential/128066_deploying_standby_commserve_server.html), however we have no HyperScale Appliance it is just ordinary Commserve Server So, if I want to deploy Standby CommServe as DR site in case of speed failover, should I deploy the Standby CommServe as written there (https://documentation.commvault.com/11.24/essential/106129_installing_standby_commserve_host.html) In general, is deploying of the Standby CommServe host time consuming process or is it more intuitive task?

Hello Commvault Community,  Maybe you have an idea why there is a problem connecting to the Edge Drive via a laptop from a network other than the internal one. Unable to connect an off-site laptop to Edge Drive. Laptop is not added to Active Directory, it works in a workgroup. Authorizing access through the Edge Drive configuration to a domain account. An error with authorization to the given user account appears in the logs (the account and password are entered correctly, the ability to log in to the webconsole). Access infrastructure via DMZ and installed server with firewall issued port 8403. Network topology - network gateway (laptop) configuration between defined Laptop Clients groups and Commvault infrastructure servers. If the laptop mentioned above is on the internal LAN then everything works fine. There seems to be a problem handing over communication from the Webconsole server in the DMZ to the Commvault on the internal network. In the attachment I am sending screenshots from

Hello,I have a question regarding this procedure (https://documentation.commvault.com/11.24/essential/105913_installing_feature_releases_on_standby_commserve_host_and_sql_clients.html).Should be the point 2 ( From the Command Center, install the feature release or the maintenance release in the Standby Commserve Host and the SQL clients in both the production and standby CommServe hosts as follows ) run completely from the standby host?

Hi, one of my customers just noticed that after and upgrade most of the Data Protection Schedule Policy have double ! Original one : O365, duplicate O365 - Clone ? And in the Description is written Automatically cloned by system and the association count is higher in the clone one ! And ideas, should he just open a support call ? 

When restoring DR backup to another commvault server the restore fails with error: Execution of process [CommServeDR.exe] exited with code [20] Any help is appreciated.

Hi Everyone,Please assist, i have upgrade Feature release to 11.24.0. When i go to scheduler, i can see the there is something in each day but when i open any day in the calendar, it says “Not found”Thank you.

Question: Is the 11.23-LinuxCS-PackagesEanble, the new Linux Commcell Commserve ?If so I am super excited to test it out on my home lab.https://cloud.commvault.com/webconsole/softwarestore/#!/130/725/19255    

Is it possible to have more than one commserve in my backup environment?

Hello,I have installed Simpana 11.20 on commvault backup server srvbck (on this machine is also installed media agent which serves backup on Tape library)Also I have four virtual machines, vsa-agent (which is installed on Citrix virtualization platform) and another media agent htmmediaagent1 which serves backup virtual machines.The backup is located at the htmmediaagent1 server location.I should add more virtual machines(which are located on different virtualization platforms) for backupon the Tape library. Then another media agent would be used for backup srvbck… My question is:Do I need to have another vsa agent installed (on other virtualization) to back up virtual machines to the Tape library?Do I need to have a separate all agents installed on for each virtualization?Thank you!Best regards,Elizabeta     

Hello everyone,Environment : SP11.23 behind a web proxyI deployed 365 apps through the CVO365CustomConfigHelper app.In the admin console I add the apps created but the status remains in 'Not available',Therefore impossible to add mailboxes to saveThe service account is correct (the account is Global administrator)If you have any idea about the problemRegards

Can someone confirm from Commvault that in the case where DASH fulls are ran along with incrementals and the tape copy is synchronous, does the aux copy job (from disk to tape) essentially make it possible to restore any VM to the point it was last backed up, regardless of whether a full or inc happened last? Meaning it does not have to stitch together all sorts of incs. but rather takes the guesswork out of it so similar to restoring from disk, whenever you tell it to restore “to” those incremental jobs seen in the tape copy are essentially “fulls”? This is what I see when browsing media and comparing full jobs to inc’s - same exact file sizes and content for each VM. I didn’t think the intelligence was in there but at the rate the tapes are being consumed, it does indeed seem like every inc is basically converted to a full before writing to tape.Is that observation correct? If so, that is perfect.thanks

When viewing a list of Client Computers, one available column value is Update Status which will show Needs Update when necessary. And when viewing the client computer properties, the Version tab shows some more info.Previously when I was running 11.13 in Version tab, there was a section that shows Update status and shows a table of various packages and hotfixe updates that need update. But since upgrading to 11.21, that section appears to have been removed. I’ve attached a screenshot showing that section in the older and newer builds of the Version tab.Just wondering, in 11.21 and newer builds, is there an area where we can see the Update status table showing the packages and required hotfixes?

Hello,I am new to CVPySDK and Ansible.I made successfuly a playbook which installation Agent on Linux machines.Now I try to update agent (push)  from the commcell.I use the push_servicepack_and_hotfix method but it it returns an error 101 Response was not success.How could I have more detail to debug this error ?  TASK [Push Service Packs and Hotfixes] ********************************************************************************************************************************************************************************An exception occurred during task execution. To see the full traceback, use -vvv. The error was: cvpysdk.exception.SDKException: Response was not successfatal: [localhost]: FAILED! => {"changed": false, "module_stderr": "Traceback (most recent call last):\n  File \"/root/.ansible/tmp/ansible-tmp-1634128027.0540986-7125-68037601934166/AnsiballZ_commvault.py\", line 102, in <module>\n    _ansiballz_main()\n  File \"/root/.ansible/tmp/ansible-tmp-1634128027.0

Hi All,SAP for oracle archive log backup goes in pending state getting below error.ORA-19599: block number 9 is corrupt in archived logCan anyone help on this

Hi.. Setup:- Two Client groups.- One client group contains clients- One client group contains Media AgentsA Backup Network using CIDR is configured according to: https://documentation.commvault.com/commvault/v11/article?p=107131.htm The Media Agents have multiple IP addresses in different networks ofc... They have an IP address for the frontend (to which the CS connects to) and one for the Backup Network. Both of these IP addresses are statically assigned.. Clients ofc have multiple IP addresses too... One for the frontend (to which the CS connects to) and one for the Backup Network. The frontend IP is static, but the one for the backup network is a DHCP one. Dumping such a client into the client group sets up the DIPs as expected according to the Network Summary seen on the MAs. Backup also works as expected using the DIP.The issue is that when a client changes the IP address on its backup NIC, it doesn't seem to be updated on the CS or MAs. Backups stop working as the MAs try to cont

My company has adopted a new standard for service account passwords:  Min 20 characters, must contain uppercase & lowercase letters, numbers, and special characters.  My current password for the root account on the three nodes of the HyperScale on HP reference hardware does not meet the new standard so I have to change it.Does anyone know how to change to root password on these three servers?  Is it just done via the Linux command prompt or is it done through the CommVault GUI somehow?Thanks in advance for any information.Ken 

Hello Guys,I need a help if is necessary create a Proxy to communicate to CommServ or not? 

Hello, I have a question about calculation and usage TB license. We purchase 71 TB and 2000 Vm license. But now we are above our TB limit license. I understanded that all physical should use TB license and VM's should count under Protected Virtual Machines. In our case we using Windows File agent to back-up some of VM's but they counted under TB license. Under the client properties i do see Virtual Machine Properties TAB, that mean that client discovered by VM, but still using TB license. here are some exapler:   

Hello All, I want to identify whether all database backups are included in monthly backup with long term retention. Is there any way to generate a report which contains database nodes with monthly backup status.  Thanks Amit

Hi, I am performing a Commcell Migration and in the source Commcell there is a TapeLibrary that we need to migrate to the target Commcell. My question is if the historical data will be available for restores (i.e tapes will be migrated/re-labled as well).  And if using the option “Allow imported media to be reused on this Commcell” means that append will work once the TapeLibrary is migrated or if it is read only and tapes will be reused (moved to scratch) only once all data on them has expired. Regards, /Patrik