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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,695 Topics
  • 20,542 Replies

4695 Topics

E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

MediaAgent crash after guest file restore

Hello, I have issue with guest file restore, after starting restore the MA getting error and crashing. I am trying to restore Windows File and using RH8 MediaAgent. After starting restore there is high CPU usage and warrning on MA At some point MA not responding more and you need to restart it. When i am doing file restore and using Windows MediaAgent its work perfectly. I can remember in the past we always used RH8 MA for restores all kind of files. We are now on 11.28.48 SP. I made commvault case 230228-312 aswell, but they couldn't help. 

20
L
Byte
1 year ago
R
Byte
RobAbateByte
asked in Self-Hosted Q&A

Anomaly alerts for Job Completed?

I have been trying to reduce the number of Alerts coming from Commvault so that the ones which are raised are actionable (something needs to be done about them).However, I do see some strange ones that I don’t expect to see, like:The system detected events that are unusual in occurrence or frequency in CSNAME.     Server    Event time    Event    Occurrence    Anomaly typeCSNAME2022-11-13 00:56:27    Backup job [1346233] completed. Client [CLIENT], Agent Type [SQL Server], Subclient [default], Backup Level [Transaction Log], Objects [1], Failed [0], Duration [00:01:14], Total Size [9.38 MB], Media or Mount Path Used [[MA001] /ds3/CVLT03, [MA001] /ds1/CVLT01].    93    OccurrenceCSNAME2022-11-12 23:59:56    Backup job [1345979] completed. Client [CLIENT2], Agent Type [Virtual Server], Subclient [default], Backup Level [Incremental], Objects [3801], Failed [0], Duration [00:59:48], Total Size [3.69 GB], Media or Mount Path Used [[MA001] /ds2/CVLT02, [MA001] /ds1/CVLT01].    177    Occurr

20
R
Byte
1 year ago
T
Byte
tigger2Byte
asked in Self-Hosted Q&A

Clients with "released license" are still having backups taken?

I’m on SP16.  I have several clients that have their licenses released (they are grey icons with green “down arrows” on them but it appears the schedule and “activity control” were not turned off… when looking at the filesystem “backup history” in the java UI is seems that backups are still showing like they are regularly occurring (a year after the license release occurred) BUT the ‘size of application” (backup size) is frozen at the same size since the client was retired.  When I “view media” on these newer backups it appears its being Aux copied and written to tape.In the Web UI, I’m not seeing these backups. it shows the last backup as a year ago.So: is this ‘normal” (and any explanation?) and is there really data being aux copied and written to tape?This likely was a manual “release license” done on the client via the java UI, and no other action taken is my guess.

20
Mike Struening
Vaulter
1 year ago
ZachHeise
Byte
ZachHeiseByte
posted in Self-Hosted Q&A

Random files are triggering suspicious file list

In our case, we’ve gotten 2 “suspicious file” warnings over the past month, both for .rmd files which are for markdown files programming language “R” - [K:\Users\Slee987\0107.Rmd]I am all for commvault monitoring and tuning itself to prevent ransomware, but I’d like some means of tweaking it or figuring out why it’s determining that these two rmd files - vs the tens of thousands of other ones on our users’ home directories in the K drive - are ‘suspicious’.

20
S
Byte
2 years ago
M
Byte
Muhammad AbdullahByte
asked in Self-Hosted Q&A

AIX File system Larg directory backup scan failure

Hello Dears, i have AIX server which act as file server for invoice application that saves millions of invoices every monththe directory which contains the invoices, the directory structure is consists of such directories stands for the year/month/day structure such as dir > 2021 > 01 02 03 04 05 06 07 08 09 10 11 12  and 01 has directories for days and etc i configured the directory to be backed up as synthtic full and daily inc but the jobs are failing in the scan phase due to the huge number of files and folders i tried to create multiple subclients to minimized the scan window but still has the same issue, scan phase takes long time and fail in the end while directories other than the invoices is working normally.  appreciate to enlighten me with a solution or another backup starategy that will help to fix the issue and reduce the backup time. also, appreciate to advice if i increased the network agent on subclient level and enabled folder level multi-thearding and set to 30

20
M
Byte
1 year ago
T
Toine
asked in Self-Hosted Q&A

Restore Index v2 clients from tape

Hi,I am currently testing a complete disaster recovery from tapes.Usually, full backups are copied to tapes every week, so I took a tape set from 2 weeks ago as it was exported.I restored the CommServe from Commvault Cloud.New Media Agent and tape library were deployed and the tape set was inserted in the library.Index v1 client recovery works fine.Index v2 client recovery asks for tapes that are out of the current set to recall indexes, so I can’t restore anything.I tried the catalog option but it takes days so it’s not viable. Is there a way to ensure that a weekly tape set contains also the necessary index backups?

20
YYZ
Byte
5 months ago
A
Adarsh.op
asked in Self-Hosted Q&A

Incremental Backup are not working

Hi Team,I have Facing an issue in commvault backup, While taking the incremental backup of an file system server backup is failing  with below error.Error Code: [7:286]Description: Failed to backup file that qualified as extentsCurrent Commvault version  :11.28.24Please share me any solution for this issueNote: Manually I can able to take synthetic full backup it will working fine, only issue is incremental backup only

20
Amanda Tesla
Vaulter
1 year ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A

Show more accurate Restore progress indication/timeline

Hi, We are performing several Sybase & SAP Hana restores.One thing I noticed: the progress is in commvault is “completely wrong” slash misleading.It remains at 5%, while in the hana log & sybase log in commvault you can see that it’s for example 30% loaded.Because the progress remains at 5%, people think that the restore is stuck (can stay at 5% for hours if you have bigger databases), and sometimes people kill the restore because of that.Why can’t commvault show the real status of the restore? For sybase for example the clsybagent.log from commvault shows the exact status, so commvault knows that status...so why not showing it in the gui/command center? Even if it’s not exact figure, having that as job status would remove some frustrations for users.  Only a question, not a request to change something :)    

19
A
Bit
1 year ago
M
Byte
Michal128Byte
posted in Self-Hosted Q&A

How to deal with divide Commserv Environment or solution for blocking connections to Russia.

Hello, In our Global infrastructure we have some backup solution which is managed by one global Commserve. In current situation we worry about connectivity to some Media Agents in Russia and possibility in the further that the connection to Media Agents from Europe can be blocked and my question how to prepare infrastructure on that task, to not lost possibility of restore and backup server in Russia. Or what type of solution can be implemented ? I can imagine that the task can be difficult to divide Commserves on Two machines and when the situation will be more stable we would like to merge both Commservs. Situation between the Russia and rest World is very dynamic, so we don’t know when that solution will be useful. Regards, Michal  

19
Mike Struening
Vaulter
2 years ago
E
Byte
elizabetaByte
asked in Self-Hosted Q&A

Old Tape library- how to remove

Hello,I installed a new tape library, I should turn off the old tape library.Is there a special procedure to remove it?Thank you!Best resgards,Elizabeta

19
E
Byte
1 year ago
V
Byte
virgilByte
asked in Self-Hosted Q&A

Create office 365 apps

Hello everyone,Environment : SP11.23 behind a web proxyI deployed 365 apps through the CVO365CustomConfigHelper app.In the admin console I add the apps created but the status remains in 'Not available',Therefore impossible to add mailboxes to saveThe service account is correct (the account is Global administrator)If you have any idea about the problemRegards

19
V
Byte
2 years ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A

Restore via SAN problems

Hello, since I am not so fit in the backend, I would like to know how I can check why a backup which was backed up via SAN can only be restored via NBD.with kind regardsThomas 

19
Mike Struening
Vaulter
2 years ago
dude
Byte
dudeByte
asked in Self-Hosted Q&A

"Alert Data Verification Failure Detected" Alert

I noticed a new alert was added to my CommServe and I believe this was after an upgrade we did recently to a new FR.The alert in question is : Alert Data Verification Failure Detected and it is briefly discussed on the link.https://documentation.commvault.com/11.20/expert/12395_data_verification_faq.htmlFew things that come to mind and not completely clear to me.The alert says that it detected corrupted data on backup disk. It does not tell me the job id nor the path. Looking at the alert in the GUI, It also does not have any additional option to be selected such as job id, storage policy etc. How come? Job history to the subclient or storage policy brings everything green and no issues with the job themselves. My understanding is that I would potentially have issues trying to restore the particular subclient up to the specific transaction log. Why would job history still shows the job as succesfully completed?  The alert gives you two options, one to convert the subclient to full duri

19
Mike Struening
Vaulter
1 year ago
Juergen
Byte
JuergenByte
asked in Self-Hosted Q&A

1-touch recovery and virtualize me Linux

Hello,Do we know when Commvault will support 1-touch recovery for new RedHat versions like 8.7 ?For virtualize me very long time is no support for newer Linux releases likethis: Red Hat Enterprise Linux/CentOS 8.0 with glibc 2.28.x: Virtualize Me is not supported Is there a roud map for this, last year I heard it will be come in 2023E ?regards Juergen

19
S
Vaulter
6 months ago
F
Bit
Fowroz KhanBit
asked in Self-Hosted Q&A

Requirements for CommServe Livesync

Hi Team, I want to implement Commserve livesync for my existing Commserve Server.I am completely new to CommVault, so kindly help to understand the concept and also the requirement for the Commserve livesync

19
Mike Struening
Vaulter
2 years ago
B
Byte
Barefoot1999Byte
asked in Self-Hosted Q&A

Universal Command Center

Is it possible to configure Universal Command Center when commcells are configured to use RADIUS and external two factor authentication?  It appears to me this is not supported.

19
Scott Moseman
Vaulter
2 years ago
E
Byte
EldanByte
asked in Self-Hosted Q&A

SQL Server AG doesn't recognize the active node

Hi, I’m getting this errorError Code: [30:385]Description: Failed to choose agent for backup for backup type [Transaction Log], reason [Failed to update AG information of MSSQLAGInstance. ].Source: hsapsqldb9, Process: SQLBackupMaster tried to restart the services on the cluster members - didn’t help

19
Mike Struening
Vaulter
2 years ago
F
Bit
Fredrik AndreassonBit
asked in Self-Hosted Q&A

Error when doing cross platform restore of SAP HANA database, restoring to secondary node

Hello,We are running an HANA database in a cluster setup, with a primary and secondery Linux machine.I have an problem when doing cross platform restore of an HANA database.We are trying to restore an production enviroment HANA database and restore it from the production Linux machine (host) to a stage/development host / machine.The restore is starting, but it is restoring the database into the secondary machine (host) in the cluster instead of the primary machine.I can describe further and attach screenshot to explain better.Best regardsFredrik AndreassonAxians Linux team

19
Mike Struening
Vaulter
1 year ago
S
Commvault Certified Expert
ShaneCommvault Certified Expert
asked in Self-Hosted Q&A

Microsoft APS Appliance

Hi All, Has anyone had any experience with protecting an on-site APS PDW appliance?At the moment the appliance dumps massive .bak files to a unc path and Commvault backs that up with no dedupe or compression.It’s obviously be preferable to back the Appliance up directly to take advantage of dedupe and compression and skip the .bak portion altogether. Thanks in anticipation.

18
Scott Moseman
Vaulter
2 years ago
A
Byte
Allan0105Byte
asked in Self-Hosted Q&A

how to identify whether SQL plug-in is configured or not, without login and checking from SSMS on servers ?

how to identify whether SQL plug-in (CvSQLAddInConfig.exe) is configured or not, without login and checking from SSMS on servers ? 

18
Mike Struening
Vaulter
1 year ago
B
Bit
Brendon McGrathBit
asked in Self-Hosted Q&A

NetApp SnapDiff v3 requirements

Morning,We’re moving to ONTAP 9.10, which means only SnapDiff v3 is supported.  In the CommVault docs I can only really find what CommVault versions support v3, nothing really about what needs to be configured.I’ve seen from other topics here, that our commvault user needs an “access tokens” role on the NetApp, is there anything else that we need to look out for?Thanks.

18
Zubair Ahmed Sharief
Vaulter
1 year ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A

Permissions to see the "Unusual file activity" page

I want to grant two staff from the internal security at my employer access to see the “Unusual file activity”  information (under “Monitoring” within the Command Center) and have added them with the “View All” privilege.  They can access the page but don’t see any information there.  The should see: But they actually see: Is there a way to grant them view access without granting total root / superuser / god-like access?Ken

18
Ken_H
Byte
1 year ago
S
Commvault Certified Expert
ShaneCommvault Certified Expert
asked in Self-Hosted Q&A

Slow Isilon Read Speeds

Hi allWe have a customer that has an Isilon for disk storage.Backup speeds are ok, but DASH to DR or Copy to Tape speeds are terrible. “Last night’s” backups copy to DR at no more than 500GB/hr, if we’re lucky and copy to tape speeds do not exceed 200GB/hr.Index and DDB are on NVME and tested fine.Fallen Behind Copies are literally years behind.Both Commvault and Isilon have checked it out and cannot do anything about it.We did spec Hyperscale before implementation but we were overruled and now I sit with this issue. Very frustrating. Has anyone experienced dog-slow Isilon restores, DASH copies or Tape copies?How were you able to overcome this? It’s gotten so bad that we are going to ask Commvault to either try help us fix it or reconsider certifying it as a DL destination.

18
J
Vaulter
3 years ago
neuwiesener
Byte
neuwiesenerByte
asked in Self-Hosted Q&A

Live browse of guest files from a cloud library from a MA in the cloud

We have the following scenario:Cloud library → shared between MA1(windows vm on prem) ; MA2(azure VM windows) VMware VM (backed up using VSA) backed up by MA1Browse and restore from MA1 worksservices stopped on MA1Browse and restore from MA2 fails → “Browse failed due to error while mounting virtual machine.”We see that the cvvd driver is not loaded on MA2 wheras it is on MA1. (As per https://documentation.commvault.com/11.24/expert/30807_live_browse_and_block_level_browse.html Block-level browse uses a block-level driver to mount a pseudo disk on the MediaAgent being used for browse and restore operations.; Cloud Library Support for Live BrowseFor all VSA hypervisors that support live browse, you can perform live browse operations with the following cloud libraries: Microsoft Azure Storage: Default container storage using hot or cold access tiers with General Purpose v1 (GPv1) or General Purpose v2 (GPv2) storage account)  Question is : Is live browse supported for MAs in Azure?  

18
Mike Struening
Vaulter
2 years ago
T
Bit
TheDude75Bit
asked in Self-Hosted Q&A

Folder missing in Intellisnap Netapp Snapshot

Hi,I have a strange behavior with Commvault and Intellisnap. We trigger Netapp Snapshots with Commvault Jobs. These Snaps are not copied to Commvault Library. Reason: We have a 2-Node Netapp Metrocluster in Place and a third Netapp with async Snapmirror syncronisation to keep the History of Snapshots there (so this is kind of a Backup Storage for the Metrocluster).We use Commvault only for triggering Snaps and for restores from these snaps. But Data is kept on Netapp with Snapshots. So this way our Service Desk personell needs only one GUI to restore Backups from Netapp and from all other kind of Backups we store in Commvault Library.Since about 3 Months I observe the following problem: When you browse a Netapp Snapshot Job with Commvault, you don’t see all Folders. When you browse the same Snapshot with Windows Explorer using ~snapshot after the UNC path, everything is there and you can restore it with no problem.Any idea why the Folders are not visible in Commvault Job browsing? I do

18
Mike Struening
Vaulter
2 years ago

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