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Hello Dears, 

i have AIX server which act as file server for invoice application that saves millions of invoices every month

the directory which contains the invoices, the directory structure is consists of such directories stands for the year/month/day structure such as dir > 2021 > 01 02 03 04 05 06 07 08 09 10 11 12  and 01 has directories for days and etc 

i configured the directory to be backed up as synthtic full and daily inc but the jobs are failing in the scan phase due to the huge number of files and folders 

i tried to create multiple subclients to minimized the scan window but still has the same issue, scan phase takes long time and fail in the end while directories other than the invoices is working normally. 

 

appreciate to enlighten me with a solution or another backup starategy that will help to fix the issue and reduce the backup time.

 

also, appreciate to advice if i increased the network agent on subclient level and enabled folder level multi-thearding and set to 30 will it be helpful? 

 

thanks in advance

Hey @Muhammad Abdullah 

 

I have a couple of questions here.

 

1. How did we arrive at below conclusion?

The jobs are failing in the scan phase due to the huge number of files and folders 

 

2. Could you please check FileScan.log on client for any errors? At the same time when scan is running, do you notice any system / kernel related errors? 

scan phase takes long time and fail in the end while directories other than the invoices is working normally

 

3. Any Job Pending Reason being logged on Commcell Console for the corresponding job?

 

4. What is the Service Pack Level on Commcell / MA / Client?

 

Thanks,

Sparsh

Hello @SparshGupta  

thank you for your reply.

1 . The jobs are failing in the scan phase due to the huge number of files and folders

  • other directories job on this server are running normally and this dir is the only one with the specific structure and the number of files. 

2 . a part of the FileScan.log 

  • 18416036 1   12/12 08:05:49 3447431 CScanJob::Process(203) - Error=0xECCC001C:{CScanJob::Process(192)/Failed to prepare scan job; terminating, ScanJob=ScanJob/FileSystem/FileSystemUnix} + {CScanJobFileSystem::Prepare(1128)/Failed to write Subclient Configuration status} + {CSubclientContent::SaveSubclientStatus(1148)} + {CSubclientContentUnix::SaveSubclientStatus(1224)/ErrNo.28.(No space left on device)-Failed write to [/opt/commvault/iDataAgent/jobResults/2/7355/FilterTot.cvf]}
    18416036 1   12/12 08:05:49 3447431 CScanJobFileSystem::Cleanup(1911) - +++
    18416036 1   12/12 08:05:49 3447431 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_LOAD_SUBCLIENT_CONF (0) : 0:00.000404, 1 samples, 0:00.000404 average, 100/second
    18416036 1   12/12 08:05:49 3447431 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_SUBCLIENT_PREPROCESS (1) : 0:07.884077, 1 samples, 0:07.884077 average, 0/second
    18416036 304 12/12 08:05:49 3447431 CScanJobFileSystem::ReportAlive(3253) - Report alive thread finished
    18416036 1   12/12 08:05:49 3447431 CScanJobFileSystem::Cleanup(1911) - --- 0:00.001253
    18416036 1   12/12 08:05:49 3447431 CFileScan::Process(250) - Process (0xECCC001C:{CScanJob::Process(212)} + {CScanJob::Process(192)/Failed to prepare scan job; terminating, ScanJob=ScanJob/FileSystem/FileSystemUnix} + {CScanJobFileSystem::Prepare(1128)/Failed to write Subclient Configuration status} + {CSubclientContent::SaveSubclientStatus(1148)} + {CSubclientContentUnix::SaveSubclientStatus(1224)/ErrNo.28.(No space left on device)-Failed write to [/opt/commvault/iDataAgent/jobResults/2/7355/FilterTot.cvf]})
    18416036 1   12/12 08:05:49 3447431 CFileScan::Process(579) - Phase failure reported : 0xECCC001C:{CScanJob::Process(212)} + {CScanJob::Process(192)/Failed to prepare scan job; terminating, ScanJob=ScanJob/FileSystem/FileSystemUnix} + {CScanJobFileSystem::Prepare(1128)/Failed to write Subclient Configuration status} + {CSubclientContent::SaveSubclientStatus(1148)} + {CSubclientContentUnix::SaveSubclientStatus(1224)/ErrNo.28.(No space left on device)-Failed write to [/opt/commvault/iDataAgent/jobResults/2/7355/FilterTot.cvf]}
    18416036 1   12/12 08:05:49 3447431 BKP CALLED COMPLETE (PHASE Status::FAIL), 3447431. Token 33447431:4:1:0:51234]
    18416036 1   12/12 08:05:51 3447431 main(131) -
    18416036 1   12/12 08:05:51 3447431 main(132) -
    18416036 1   12/12 08:05:51 3447431 main(133) -
    18416036 1   12/12 08:05:51 3447431 main(134) - ----------------------
    18416036 1   12/12 08:05:51 3447431 main(135) -  IFIND PROCESS ENDING
    18416036 1   12/12 08:05:51 3447431 main(136) - ======================
    18416036 1   12/12 08:05:51 3447431 main(137) -
    18416036 1   12/12 08:05:51 3447431 main(138) -
    18416036 1   12/12 08:05:51 3447431 main(139) -

3. Any Job Pending Reason being logged on Commcell Console for the corresponding job?

  • no pending reasons 

  • event details 

  •  

4. What is the Service Pack Level on Commcell / MA / Client?

11.24.23

Hi @Muhammad Abdullah 

 

Could you please confirm if “/opt” on client has enough free space?

 

(No space left on device)-Failed write to [/opt/commvault/iDataAgent/jobResults/2/7355/FilterTot.cvf]

 

During Filescan phase, we generate certain files under JobResults directory which is needed during subsequent phases. But, due to low disk space, we are unable to write data to those files resulting in scan erroring out.

 

https://documentation.commvault.com/11.24/expert/6599_job_results_directory_disk_space_calculation.html

 

Thanks,

Sparsh

Hello @SparshGupta 

Yes, there are 38gb free in /opt 

i’m not sure if i did the ecuation right or what but the result was 1.22 GB,

  • backup_disk_space: 6 x 4,000,000 x (50 + 1) = 1,224,000,000 Bytes (1.22 GB)

Hey @Muhammad Abdullah 

 

Would it be possible to run another job and keep a track regarding disk space under “/opt” when scan is in progress?

 

A small script to redirect the “df -g | grep opt” output to a temp file every 5 seconds should suffice.

 

Thanks,

Sparsh

Hello @SparshGupta 

we are already have a notification when /opt exceeds 80% of total space, and it havent exceed it before. 

however, i will keep it under monitor. 

do you think that increasing network agent along with using maximum readers and enabling multi-threading set to 30 will improve the job performance? 

Hello again, 

update.

i have increased the /opt dir just to eliminate the capacity issue. then erased all the job result old files and performed another job and its succeeded. 

after that  all the full or synthetic full backups still failing with the below error 

connection to the client is working.

no antivirus on the client.

/opt has 44g free space.

below is the subclient advanced setting.

any ideas?

 

Hi @Muhammad Abdullah 

 

Can you please share FileScan.log from the client machine?

 

Thanks,

Sparsh

Hi @SparshGupta 

sorry for the long delay i was engaged in alot of tasks. 

 

kindly find the filescan log for a recent job.

 

13566340 1   01/04 11:10:44 3697910 JM Client  CVBkpJobClient::init(): Initializing job object with token t3697910:4:1:0:44090].
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::ProcessCommandLine(221) - === JOB REFERENCE TIME is 2021/12/25 22:01:10.000000 ===
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::ProcessCommandLine(225) - FollowMountPoints=t1]
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::ProcessCommandLine(231) - Will skip incremental backup if there is no content to backup
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::ProcessCommandLine(239) - This job running after synthetic full job
13566340 1   01/04 11:10:44 3697910 CFileScan::Process(203) - Scan Start Time is 2022/01/04 09:10:44.226970Z||1641287444
13566340 1   01/04 11:10:44 3697910 CFileScan::Process(239) - Running ScanType - ScanJob/FileSystem/FileSystemUnix] CallbackType - lCUnixScanJobCallback]
13566340 1   01/04 11:10:44 3697910 EvEvent::SetupConnectionWithCVD() - Loading library under Base32
13566340 1   01/04 11:10:44 3697910 EvEvent::SetupConnectionWithCVD() - Loading library under Base64
13566340 1   01/04 11:10:44 3697910 ::GetSubclientDir() - The subclient directory is [/opt/commvault/iDataAgent/jobResults/2/8886].
13566340 1   01/04 11:10:44 3697910 CvUCS::init_static() - Native charset="ISO8859-1".
13566340 1   01/04 11:10:44 3697910 CvUCS::init_static() - Successfully initialized conversion filter from UCS-2 to ISO8859-1.
13566340 1   01/04 11:10:44 3697910 CvUCS::init_static() - Successfully initialized conversion filter from UTF-8 to ISO8859-1.
13566340 1   01/04 11:10:44 3697910 CvUCS::init_static() - Successfully initialized conversion filter from ISO8859-1 to UCS-2.
13566340 1   01/04 11:10:44 3697910 CvUCS::init_static() - Successfully initialized conversion filter from ISO8859-1 to UTF-8.
13566340 1   01/04 11:10:44 3697910 CScanJob::Configure(267) - ResultPathJob=/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/3697910
13566340 1   01/04 11:10:44 3697910 CScanJob::Configure(268) - ResultPathSubclient=/opt/commvault/iDataAgent/jobResults/2/8886
13566340 1   01/04 11:10:44 3697910 Init() - Initializing job control itoken=3697910:4:1:0:44090,cn=ef-nfs-01], serverName esite_a_commserv.efinance.com.eg], ControlFlag e1], Job Id o3697910]
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(129) - TrueUpEnablediYes] DaysToRunTrueupl30] JobsToRunTrueupu0]
13566340 1   01/04 11:10:44 3697910 AutoStreamHandler::GetMaxNumberOfStreamsInternal(52) - Number of Data Readers configured in subclient: 100
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadScanType(836) - UseDataClassification=0
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(175) - Client ID - 1609
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(217) - Enabling incremental image mode for IndexV2
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(281) - Expand symbolic links path is disabled.
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(294) - Follow symbolic links path is disabled
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(301) - sSupportLongPath is set to: yes
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(322) - Apple Double Support: Disabled
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(334) - Cluster file system filter enabled
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(350) - Will backup sub-mounts under skipped file systems
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(359) - SkipNonLocalMountDetails: no
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(365) - ClientBaseVersion f11]
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(482) - EnableFolderLevelMultithread : YES
13566340 1   01/04 11:10:44 3697910 CScannerOptions::LoadConfiguration(487) - MaxFolderLevelThreads: 100
13566340 1   01/04 11:10:44 3697910 FileExtentOptions::ConfigFileExtentOptions(160) - Extent backup F1]. ACL Only Backup )0]. FileSize k1073741824]
13566340 1   01/04 11:10:44 3697910 CUnixScannerOptions::LoadConfiguration(169) - HardLink Backup Disabled
13566340 1   01/04 11:10:44 3697910 CPostProcessingOptions::LoadConfiguration(79) - The number of subclient streams to use is h100]
13566340 1   01/04 11:10:44 3697910 CPostProcessingOptions::LoadConfiguration(98) - User selected option to perform multiple reads on the disk, will be used to further divide the collect and do simultaneous reads on a single drive.
13566340 1   01/04 11:10:44 3697910 CPostProcessingOptions::LoadConfiguration(112) - For_Multiple_Reads_On_Disk_Collect_Split_Multiplication_Factor=2
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::Configure_JobReferenceTime(547) - Backup with Incremental Image Mode will not query for new subclient content
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystemUnix::GetImpersonationOption(215) - EnforceImpersonationForBackup n]
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::Configure_ArchiveBit(516) - ArchiveBit=y0]
13566340 1   01/04 11:10:44 3697910 CScanJobFileSystem::Configure_SubclientContentParameters(630) - This is not default subclient
13566340 1   01/04 11:10:44 3697910 CSubclientContent::Process(159) - +++ 
13566340 1   01/04 11:10:44 3697910 CSubclientContentUnix::HandleClusterMounts(1084) - This is not a default subclient. Hence, VCS specific code will not be invoked.
13566340 1   01/04 11:10:44 3697910 FSSubclientConf::setAllowOverlapSCContent(2445) - Allow overlapped content is enabled.
13566340 1   01/04 11:10:44 3697910 FSSubclientConf::load(696) - +++ 
13566340 1   01/04 11:10:47 3697910 FSSubclientConf::load(696) - --- 0:02.409694 
13566340 1   01/04 11:10:47 3697910 CSubclientContent::LoadNewContent(369) - +++ 
13566340 1   01/04 11:10:47 3697910 CSubclientContent::LoadNewContent(369) - --- 0:00.000074 
13566340 1   01/04 11:10:47 3697910 CSubclientContent::LoadSystemFilters(615) - +++ 
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::Process(118) - +++ 
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::LoadFilters(197) - +++ 
13566340 1   01/04 11:10:47 3697910 CVPlatformInfo::GetCLDBRootFolder() - GetJob Results Directory returned.
13566340 1   01/04 11:10:47 3697910 CVPlatformInfo::GetCLDBRootFolder() - /opt/commvault/iDataAgent/jobResults/CV_CLDB
13566340 1   01/04 11:10:47 3697910 CVPI_PT_MA is an invalid platform for focus Instance001
13566340 1   01/04 11:10:47 3697910 CFilterSingleInstanceDatabaseFiles::Process(72) - Could not get SIDB folders; cannot exclude SIDB folders from this backup
13566340 1   01/04 11:10:47 3697910 CFilterApplicationSpecificFiles::Process(31) - +++ 
13566340 1   01/04 11:10:47 3697910 CFilterApplicationSpecificFiles::Process(31) - --- 0:00.000082 
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::LoadFilters(322) - Loading DDB Snapshot filter
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::LoadFilters(197) - --- 0:00.006425 
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::LoadOptionalFilters(334) - +++ 
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::LoadOptionalFilters(334) - --- 0:00.000050 
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::Process(143) - 68 filters, 4 filter exceptions
13566340 1   01/04 11:10:47 3697910 CSystemFilterEnumerator::Process(118) - --- 0:00.006686 
13566340 1   01/04 11:10:47 3697910 CSubclientContent::LoadSystemFilters(615) - --- 0:00.006986 
13566340 1   01/04 11:10:47 3697910 CSubclientContent::Process(159) - --- 0:02.554432 
13566340 1   01/04 11:10:47 3697910 CScanJobFileSystem::CheckScanContentError(3390) - Received error getting content. Error CSuccess]
13566340 304 01/04 11:10:47 3697910 CScanJobFileSystem::ReportAlive(3222) - Report alive thread started
13566340 1   01/04 11:10:47 3697910 CScanJobFileSystem::Prepare(1043) - +++ 
13566340 1   01/04 11:10:47 3697910 CScanJobFileSystem::Prepare(1092) - Last job was not a full job
13566340 1   01/04 11:10:47 3697910 CScanJobFileSystem::Prepare(1098) - AfterSynthFull flag ON, renaming [/opt/commvault/iDataAgent/jobResults/2/8886/DCInc.cvf] to [/opt/commvault/iDataAgent/jobResults/2/8886/DCTot.cvf]
13566340 1   01/04 11:10:47 3697910 CScanJobFileSystem::Prepare(1108) - Failed to rename [/opt/commvault/iDataAgent/jobResults/2/8886/DCInc.cvf] to [/opt/commvault/iDataAgent/jobResults/2/8886/DCTot.cvf], error=0xECCC0002:{FXFile::CVMoveFileEx(682)/ErrNo.2.(No such file or directory)-Failed rename file (/opt/commvault/iDataAgent/jobResults/2/8886/DCInc.cvf) to (/opt/commvault/iDataAgent/jobResults/2/8886/DCTot.cvf).}
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::InitializeTrueUpJob(126) - +++ 
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::IsJobQualifiedForRunningTrueUp(478) - TrueUp is enabled via subclient Option i1], Forced TrueUp I1], Incremental after SynthFull 81], State file set to run scan i0], State file set to run index query r0]
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::IsJobQualifiedForRunningTrueUp(551) - This job is running TrueUp because the job is incremental after synthetic full
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::IsJobQualifiedForRunningTrueUp(572) - Job qualified for TrueUp as TrueUp rules are met.
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::InitializeTrueUpJob(178) - Running TrueUp for non-laptop client
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::InitializeTrueUpJob(264) - TrueUp comparison using CTime /1], MTime 71]
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::InitializeTrueUpJob(126) - --- 0:00.001787 
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::TrueUpBrowseIndex(301) - Processing TrueUp DirChange File
13566340 1   01/04 11:10:47 3697910 CUnixTrueUpJobHandle::TrueUpBrowseIndex(314) - Index Query for TrueUp will be done in this scan phase
13566340 1   01/04 11:10:47 3697910 CTrueUpBrowseHandler::GenerateTrueUpDirChange(149) - +++ 
13566340 1   01/04 11:10:47 3697910 CPathCacheFlatFileIndexPrivate::LoadFromCurrentBackingFile(220) - +++ 
13566340 1   01/04 11:10:47 3697910 CPathCacheFlatFileIndexPrivate::LoadFromCurrentBackingFile(240) - CurrentBackingFile=[/opt/commvault/iDataAgent/jobResults/2/8886/DCTrueUp.cvf]
13566340 1   01/04 11:10:47 3697910 CPathCacheFlatFileIndexPrivate::LoadFromCurrentBackingFile(220) - --- 0:00.000648 
13566340 1   01/04 11:10:47 3697910 CTrueUpIndexContentCallback::Initialize(171) - Opened new TrueUp DirChange file, FileName=[/opt/commvault/iDataAgent/jobResults/2/8886/DCTrueUp.cvf]
13566340 1   01/04 11:10:47 3697910 IDXBROWSECL Sending init request A<?xml version="1.0" encoding="UTF-8" standalone="no" ?><databrowse_BrowseRequest opType="1" pathType="0"><entity _type_="0" applicationId="21" backupsetId="1344" commCellId="2" instanceId="1" subclientId="8886"/><paths path="\**\*"/><timeRange fromTime="0" toTime="0"/><options DoNotCacheFilters="0" PreferContentServer="0" adjustPerLastDRTime="0" browseFromCSDB="0" bulkOperation="0" bypassSubclientConfig="1" caseInsensitive="0" caseManagerDataCopy="0" createRestoreVectors="0" cycleBrowse="0" disableMetadata="0" disableSnapOptimizer="0" doPrediction="0" downloadSystemScan="0" downloadTrueUpStubScanOutput="0" enforceSuperBrowse="0" fetchFileProperties="0" folderDelete="0" fsExtentBrowse="0" getACLs="0" hideEmptyExtents="0" imageBrowse="0" includeAgedData="0" includeAllParents="0" includeCheckSum="0" includeEndUserErasedItems="0" includeExtentCRC="0" includeMetadata="0" includeRunningJobs="0" includeSoftCommittedJobs="0" includeVersions="0" instantSend="0" internalReq="0" isOneTouchRestore="0" machineLiveBrowse="0" nasFilerType="0" nasSynthDirRestore="2" nasSynthRestore="0" nonRecursiveNASRestore="0" onePassRedundancy="0" onePassStubQuery="0" prepareSystemScan="0" pruneFromSource="0" queryAgedArchiveFileData="0" reCreateRestoreVector="0" refCopy="0" refCopyCloudMigration="0" refCopySF="0" relationshipBrowse="0" restoreIndex="1" sendBackListOfAfiles="0" sendOutputToFile="0" sharedFolderBrowse="0" showDeletedFiles="1" showFolderSize="0" showOnlyDeleted="0" showThumbnail="0" skipDataPrediction="0" skipIndexRestore="0" skipLatestVersion="0" skipMountPoints="0" skipNasRenamedDirs="0" skipProgressMessage="0" skipSynthFullJobs="0" synthFull="0" tableViewBrowse="0" translateSyncPath="0" translateToVMReq="0" useLatestCycle="0" useUptoDateIndexOnly="0" verifyArchiverQuery="0" viewBackupCopy="0" vsDiskBrowse="0" vsExtentBrowse="0" vsFileBrowse="1" vsListVMs="0" vsLiveSyncBrowse="0" vsVolumeBrowse="0" vsaFileLevelRestore="0"/><mode mode="2"/><advOptions applyStrictACL="0" copyPrecedence="0" includePsuedoItems="0" retryLimit="1" retryWaitSecs="300" skipUptodateCheck="0" stubAsData="0" timeoutSecs="1800" validateAfiles="1" vmCentricClient="0"/><queries queryId="TrueUp" type="0"><dataParam><paging firstNode="0" pageSize="2147483647" skipNode="0"/></dataParam><whereClause connector="0"><criteria field="0"><values val="*"/></criteria></whereClause></queries></databrowse_BrowseRequest>] to CS
13566340 1   01/04 11:10:48 3697910 CTrueUpBrowseHandler::GenerateTrueUpDirChange(246) - Sending browse request to generate TrueUp DirChange
13566340 1   01/04 11:10:49 3697910 CVOnDemandSvcClient::SubmitTask() - On Demand service CVODS_indexserver_site-a-ma-02_2 launched at host site-a-ma-02.EFinance.com.eg*site-a-ma-02*8400. Unique ID is A1A80C28-E1D1-47C0-83A1-7A1EA2B82E6B
13566340 1   01/04 11:10:49 3697910 CVOnDemandSvcClient::Attach() - Successfully attached to on Demand service CVODS_indexserver_site-a-ma-02_2 launched at host site-a-ma-02.EFinance.com.eg*site-a-ma-02*8400. Unique ID is A1A80C28-E1D1-47C0-83A1-7A1EA2B82E6B
13566340 1   01/04 18:12:14 3697910 CTrueUpBrowseHandler::GenerateTrueUpDirChange(252) - Processed 127377719 items from browse
13566340 1   01/04 18:12:14 3697910 CPathCacheFlatFileIndexPrivate::~CPathCacheFlatFileIndexPrivate(97) - Total time taken to write to dirchange file : 058:01.179665, 199426781 samples, 0:00.000017 average, 57287/second]
13566340 1   01/04 18:15:36 3697910 CTrueUpBrowseHandler::GenerateTrueUpDirChange(149) - --- 424:48.559011 
13566340 1   01/04 18:15:36 3697910 CUnixTrueUpJobHandle::TrueUpBrowseIndex(353) - TrueUp DirChange file moved into place, From=[/opt/commvault/iDataAgent/jobResults/2/8886/DCTrueUp.cvf], To=[/opt/commvault/iDataAgent/jobResults/2/8886/DCTot.cvf]
13566340 1   01/04 18:15:36 3697910 CPathCacheFlatFileIndexPrivate::LoadFromCurrentBackingFile(220) - +++ 
13566340 1   01/04 18:15:36 3697910 CPathCacheFlatFileIndexPrivate::LoadFromCurrentBackingFile(240) - CurrentBackingFile=[/opt/commvault/iDataAgent/jobResults/2/8886/DCTmp.cvf]
13566340 1   01/04 18:15:36 3697910 CPathCacheFlatFileIndexPrivate::LoadFromCurrentBackingFile(220) - --- 0:00.000256 
13566340 1   01/04 18:15:36 3697910 CPathCacheFlatFileIndexPrivate::LoadFromPreviousBackingFile(413) - +++ 
13566340 1   01/04 18:15:36 3697910 CPathCacheFlatFileIndexPrivate::LoadFromPreviousBackingFile(433) - PreviousBackingFile=[/opt/commvault/iDataAgent/jobResults/2/8886/DCTot.cvf]
13566340 1   01/04 19:11:28 3697910 CPathCacheFlatFileIndexPrivate::LoadFromPreviousBackingFile(413) - --- 55:52.237598 
13566340 1   01/04 19:11:28 3697910 CScanJobFileSystem::Prepare(1043) - --- 480:41.497792 
13566340 1   01/04 19:11:28 3697910 CvErrorControl::CvErrorControl(248) - Going to fetch rules, ClientId=1609, AppType=21, EntityString=<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CvEntities_GenericEntity _type_="3" clientId="1609"/>
13566340 1   01/04 19:11:28 3697910 CvErrorControl::ParseXMLRulesFromXMLString(330) - No error rules were parsed
13566340 1   01/04 19:11:28 3697910 CStaleFilesystemCheck::ProcessContentForStaleMounts(247) - ScanContent - '/en-nfs/2021' 
13566340 1   01/04 19:11:28 3697910 skipFS::isSkipFS(79) - We will skip file system types n:nfs:nfs3:nfs4:autofs:lofs:tmpfs:proc:ctfs:udf:cifs:smbfs:debugfs:devfs::cdrom:procfs:ahafs:] from backup
13566340 1   01/04 19:11:28 3697910 skipFS::GetFsType(446) - add fstype 'jfs2' for '/en-nfs/2021' to cache (dev_key:E)
13566340 1   01/04 19:11:28 3697910 CScanJobFileSystem::ConfigureWorkersCount(2927) - MaxScanThreads is 15 but only 1 WorkUnits available. Restting MaxScanThreads to 1
13566340 1   01/04 19:11:28 3697910 CScanJobFileSystem::AssignWorkersCountForWorkUnit(2981) - Since folder level multithread is enabled, Each workunits 1], will be scanned with multiple threads
13566340 1   01/04 19:11:28 3697910 CScanJobFileSystem::AssignWorkersCountForWorkUnit(2996) - Folder level threads i100] for WU  [/en-nfs/]
13566340 1   01/04 19:11:28 3697910 CScanJobFileSystemUnix::ProcessScanContent_WriteInformation(1565) - +++ 
13566340 1   01/04 19:11:28 3697910 CScanJobFileSystemUnix::ProcessScanContent_WriteInformation(1565) - --- 0:00.000054 
13566340 405 01/04 19:11:28 3697910 CDataClassificationScanEngine::ProcessWorkUnit(192) - +++ 
13566340 405 01/04 19:11:28 3697910 CDataClassificationScanEngine::ProcessWorkUnit(192) - --- 0:00.000074 
13566340 405 01/04 19:11:28 3697910 CUnixScanJobCallback::GetOutputHandler(409) - SourceVolumeName=/en-nfs/ referenceTime=1640462470
13566340 405 01/04 19:11:28 3697910 CBackupJobTypeEvaluator::Initialize(132) - Evaluator, USN>=0, TimeStamp>=2021/12/25 20:01:10.000000Z MTime:YES CTime:YES IDirChange:set IncludeEmptyDirectoriesInInc:NO
13566340 405 01/04 19:11:28 3697910 CFindFirstScanEngine::ProcessWorkUnit(362) - Processing work unit by surface (1 surfaces)
13566340 405 01/04 19:11:28 3697910 CFindFirstScanEngine::ProcessWorkUnit(441) - Will scan local folder [/en-nfs/2021] for source path [/en-nfs/2021]
13566340 405 01/04 19:11:28 3697910 CFindFirstScanEngine::ProcessWorkUnit(500) - ProcessTopLevelContent (/en-nfs/2021)
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_COLLECT (4) : 0:00.031314, 321 samples, 0:00.000097 average, 10251/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_IN_PREV_DC (5) : 0:01.305166, 36205 samples, 0:00.000036 average, 27739/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_PROCESS_ITEM (14) : 1:10.265254, 36526 samples, 0:00.001923 average, 519/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_FILTER_ITEM (15) : 0:01.199255, 36625 samples, 0:00.000032 average, 30539/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_BACKUPEVALUATOR_ISSELECTED (17) : 0:03.087789, 36526 samples, 0:00.000084 average, 11829/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ITEMEVALUATOR_ISSELECTED (19) : 0:00.014392, 36527 samples, 0:00.000000 average, 2538007/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ANCESTOR_PROCESSING (20) : 0:00.008331, 321 samples, 0:00.000025 average, 32100/second
13566340 405 01/04 19:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_DIRCHANGE (21) : 0:05.183309, 36526 samples, 0:00.000141 average, 7046/second
13566340 405 01/04 19:11:39 3697910 CScanTraverseFolder::Traverse(246) - FoldersToTraverse=491
13566340 405 01/04 19:11:39 3697910 CScanVolumePerformanceCounter::LogAllThreadPerformanceCounters(340) - Volume[/en-nfs/] : Threads a100] TIME_FIND_ITEM (2) : 0:02.041499 Samples : 45681, 0:00.000044 average, 22376/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_COLLECT (4) : 1:39.169643, 1033256 samples, 0:00.000095 average, 10419/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_IN_PREV_DC (5) : 3:13.147972, 5269589 samples, 0:00.000036 average, 27282/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_PROCESS_ITEM (14) : 1870:35.084397, 6302845 samples, 0:00.017807 average, 56/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_FILTER_ITEM (15) : 3:34.564724, 6302945 samples, 0:00.000034 average, 29375/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_BACKUPEVALUATOR_ISSELECTED (17) : 8:29.539391, 6302846 samples, 0:00.000080 average, 12369/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ITEMEVALUATOR_ISSELECTED (19) : 0:02.592621, 6302847 samples, 0:00.000000 average, 2431071/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ANCESTOR_PROCESSING (20) : 0:25.427126, 1033256 samples, 0:00.000024 average, 40635/second
13566340 405 01/04 19:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_DIRCHANGE (21) : 14:23.086080, 6302846 samples, 0:00.000136 average, 7302/second
13566340 405 01/04 19:41:39 3697910 CScanTraverseFolder::Traverse(246) - FoldersToTraverse=1741
13566340 405 01/04 19:41:39 3697910 CScanVolumePerformanceCounter::LogAllThreadPerformanceCounters(340) - Volume[/en-nfs/] : Threads v100] TIME_FIND_ITEM (2) : 1:44.516457 Samples : 7442309, 0:00.000014 average, 71207/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_COLLECT (4) : 1:54.704185, 1190727 samples, 0:00.000096 average, 10380/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_IN_PREV_DC (5) : 7:10.859377, 11497286 samples, 0:00.000037 average, 26684/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_PROCESS_ITEM (14) : 4127:53.453279, 12688013 samples, 0:00.019520 average, 51/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_FILTER_ITEM (15) : 7:10.004559, 12688113 samples, 0:00.000033 average, 29506/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_BACKUPEVALUATOR_ISSELECTED (17) : 17:53.052974, 12688014 samples, 0:00.000084 average, 11824/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ITEMEVALUATOR_ISSELECTED (19) : 0:05.154830, 12688014 samples, 0:00.000000 average, 2461383/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ANCESTOR_PROCESSING (20) : 0:29.334995, 1190727 samples, 0:00.000024 average, 40590/second
13566340 405 01/04 20:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_DIRCHANGE (21) : 29:24.576136, 12688014 samples, 0:00.000139 average, 7190/second
13566340 405 01/04 20:11:39 3697910 CScanTraverseFolder::Traverse(246) - FoldersToTraverse=1381
13566340 405 01/04 20:11:39 3697910 CScanVolumePerformanceCounter::LogAllThreadPerformanceCounters(340) - Volume[/en-nfs/] : Threads v100] TIME_FIND_ITEM (2) : 4:19.102228 Samples : 14979456, 0:00.000017 average, 57812/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_COLLECT (4) : 2:18.024953, 1418249 samples, 0:00.000097 average, 10275/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_IN_PREV_DC (5) : 11:12.791263, 17650062 samples, 0:00.000038 average, 26234/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_PROCESS_ITEM (14) : 4926:54.064442, 19068311 samples, 0:00.015502 average, 64/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_FILTER_ITEM (15) : 10:40.675278, 19068410 samples, 0:00.000033 average, 29762/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_BACKUPEVALUATOR_ISSELECTED (17) : 27:17.986764, 19068312 samples, 0:00.000085 average, 11641/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ITEMEVALUATOR_ISSELECTED (19) : 0:07.707359, 19068313 samples, 0:00.000000 average, 2474039/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ANCESTOR_PROCESSING (20) : 0:34.877902, 1418249 samples, 0:00.000024 average, 40663/second
13566340 405 01/04 20:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_DIRCHANGE (21) : 44:25.331027, 19068313 samples, 0:00.000139 average, 7154/second
13566340 405 01/04 20:41:39 3697910 CScanTraverseFolder::Traverse(246) - FoldersToTraverse=1266
13566340 405 01/04 20:41:39 3697910 CScanVolumePerformanceCounter::LogAllThreadPerformanceCounters(340) - Volume[/en-nfs/] : Threads v100] TIME_FIND_ITEM (2) : 4:19.102228 Samples : 22469391, 0:00.000011 average, 86720/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_COLLECT (4) : 2:58.640712, 1830124 samples, 0:00.000097 average, 10244/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_IN_PREV_DC (5) : 15:03.564814, 23532838 samples, 0:00.000038 average, 26044/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_PROCESS_ITEM (14) : 10684:47.206901, 25362965 samples, 0:00.025276 average, 39/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_FILTER_ITEM (15) : 14:12.680620, 25363062 samples, 0:00.000033 average, 29745/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_BACKUPEVALUATOR_ISSELECTED (17) : 36:31.176542, 25362966 samples, 0:00.000086 average, 11575/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ITEMEVALUATOR_ISSELECTED (19) : 0:10.215399, 25362967 samples, 0:00.000000 average, 2482817/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ANCESTOR_PROCESSING (20) : 0:45.777378, 1830127 samples, 0:00.000025 average, 39978/second
13566340 405 01/04 21:11:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_DIRCHANGE (21) : 59:19.297868, 25362966 samples, 0:00.000140 average, 7125/second
13566340 405 01/04 21:11:39 3697910 CScanTraverseFolder::Traverse(246) - FoldersToTraverse=1354
13566340 405 01/04 21:11:39 3697910 CScanVolumePerformanceCounter::LogAllThreadPerformanceCounters(340) - Volume[/en-nfs/] : Threads v100] TIME_FIND_ITEM (2) : 4:35.563732 Samples : 29880339, 0:00.000009 average, 108433/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_COLLECT (4) : 3:44.289456, 2296926 samples, 0:00.000097 average, 10240/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_IN_PREV_DC (5) : 18:46.126210, 29351372 samples, 0:00.000038 average, 26064/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_PROCESS_ITEM (14) : 11372:21.722802, 31648298 samples, 0:00.021560 average, 46/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_FILTER_ITEM (15) : 17:50.930047, 31648397 samples, 0:00.000033 average, 29552/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_BACKUPEVALUATOR_ISSELECTED (17) : 45:41.789565, 31648299 samples, 0:00.000086 average, 11542/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ITEMEVALUATOR_ISSELECTED (19) : 0:12.710745, 31648300 samples, 0:00.000000 average, 2489885/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ANCESTOR_PROCESSING (20) : 0:57.474137, 2296926 samples, 0:00.000025 average, 39964/second
13566340 405 01/04 21:41:39 3697910 CScanPerformanceCounter::LogAllPerformanceCounters(157) - TIME_ADD_TO_DIRCHANGE (21) : 74:08.543282, 31648299 samples, 0:00.000140 average, 7114/second
13566340 405 01/04 21:41:39 3697910 CScanTraverseFolder::Traverse(246) - FoldersToTraverse=1181
13566340 405 01/04 21:41:39 3697910 CScanVolumePerformanceCounter::LogAllThreadPerformanceCounters(340) - Volume[/en-nfs/] : Threads v100] TIME_FIND_ITEM (2) : 5:31.143931 Samples : 37297916, 0:00.000008 average, 112633/second
9634202 1   01/04 22:02:41 ### skipFS::SetFSCacheEnabled(539) - FSType cache is enabled
9634202 1   01/04 22:02:41 ### main(94) -  
9634202 1   01/04 22:02:41 ### main(95) -  
9634202 1   01/04 22:02:41 ### main(96) -  
9634202 1   01/04 22:02:41 ### main(97) - ======================
9634202 1   01/04 22:02:41 ### main(98) - IFIND PROCESS STARTING
9634202 1   01/04 22:02:41 ### main(99) - ----------------------
9634202 1   01/04 22:02:41 ### main(100) -  
9634202 1   01/04 22:02:41 ### main(101) -  
9634202 1   01/04 22:02:41 ### main(102) -  
9634202 1   01/04 22:02:41 ### isCCSDbEnabled() - Use CCSDb Enabled 0] IsCloudLaptop 40] IsFSCoreLaptop 0]
9634202 1   01/04 22:02:41 ### CvClntCert::loadLib() - Successfully loaded /opt/commvault/Base/libCvClntCertImpl.so
13762826 1   01/04 22:02:41 ### skipFS::SetFSCacheEnabled(539) - FSType cache is enabled
13762826 1   01/04 22:02:41 ### main(94) -  
13762826 1   01/04 22:02:41 ### main(95) -  
13762826 1   01/04 22:02:41 ### main(96) -  
13762826 1   01/04 22:02:41 ### main(97) - ======================
13762826 1   01/04 22:02:41 ### main(98) - IFIND PROCESS STARTING
13762826 1   01/04 22:02:41 ### main(99) - ----------------------
13762826 1   01/04 22:02:41 ### main(100) -  
13762826 1   01/04 22:02:41 ### main(101) -  
13762826 1   01/04 22:02:41 ### main(102) -  
13762826 1   01/04 22:02:41 ### isCCSDbEnabled() - Use CCSDb Enabled 0] IsCloudLaptop 0] IsFSCoreLaptop #0]
13762826 1   01/04 22:02:41 ### CvClntCert::loadLib() - Successfully loaded /opt/commvault/Base/libCvClntCertImpl.so
9634202 1   01/04 22:02:42 ### Cvcl::init() - CVCL: Running in FIPS Mode
9634202 1   01/04 22:02:42 3702742 JM Client  CVBkpJobClient::init(): Initializing job object with token /3702742:4:1:0:38472].
13762826 1   01/04 22:02:42 ### Cvcl::init() - CVCL: Running in FIPS Mode
9

Adding @Mani Goyal as well !!

 

Hi @Muhammad Abdullah 

 

Can you please escalate this with logs? We will check with team internally and get back.

 

Thanks,

Sparsh

Hi @Muhammad Abdullah ,

When you escalate, please mention the following details as well:

  • Number of files and folders present in the subclient content.
  • RAM capacity of the client machine, along with free RAM at that moment.



Thanks,
Mani

Share the case number here so I can follow up accordingly, @Muhammad Abdullah!

Hi @Muhammad Abdullah, hope you are well.

Have you got a fix for your issue, i have an almost similar issue, AIX File system scans for over 8 hours and completes backup in less than 5 minutes. Any ideas please.

Thanks,

Glenn

Hey @Glenn Ngobeni

 

Filescan is an expensive operation. If you are backing up root, we scan the entire machine to check which files and folders qualifies for backup.

 

If it qualifies small subset of files during scan phase, backup will obviously complete much faster.

 

If you can share the job ID and FileScan.log, I can quickly check what’s happening 😀

 

Thanks,

Sparsh

Hi @Muhammad Abdullah, hope you are well.

Have you got a fix for your issue, i have an almost similar issue, AIX File system scans for over 8 hours and completes backup in less than 5 minutes. Any ideas please.

Thanks,

Glenn

Hello @Glenn Ngobeni 

im still stuck in the same issue. 

i have tried mostly everything. 

true full backups , synthetic and INC, IntelliSnap, LAN Free backup. 

all led to the same issue scan for very long time and either it success or fails due to loss of control error.

i have divided the data in to multiple subclients and it success to backup but when you try to restore it takes years to browse the data or it don't sometimes! i don't know the root cause of it, but i believe that commvault is unable to maintain scanning millions of files, the process stuck and hand after a long time of scanning then the job interrupted.

Hi @Muhammad Abdullah 

 

Can you please raise a ticket with customer support and share the ticket number?

 

We haven’t seen any issues with scan or restores or otherwise on customer site who are even backing up petabytes of data. Could be something environmental but hard to comment without proper logs.

 

Thanks,

Sparsh

Hi @Muhammad Abdullah 

 

Can you please raise a ticket with customer support and share the ticket number?

 

We haven’t seen any issues with scan or restores or otherwise on customer site who are even backing up petabytes of data. Could be something environmental but hard to comment without proper logs.

 

Thanks,

Sparsh

Dear @SparshGupta  

i have already raised a ticket and the support advised to divide the data to multiple subclients and the backup succeeded after i made a small subclient then the support said the the issue was resolved XD

Hey @Muhammad Abdullah 

 

Good to know that your backups got working after splitting the content into multiple subclients. Hope you are taking advantage of multiple data readers for faster backups and more efficient throughput 🙂

 

But, as you mentioned the below statement, did we have any ticket for restore issue?

when you try to restore it takes years to browse the data or it don't sometimes

 

Thanks.

Sparsh

Good day,

 

My issue of scanning for a long time and transfer for few minutes got resolved. I had a log directory which was created out of DB normal directiories, after excluding the log directory, backup completed within 5 minutes instead of 17 Hours. 

Thanks for the support family.

@Glenn Ngobeni  Hello, 

 

could you explain what you mean by DB normal directory ? 
and are you talking about the CV log files ? 
my log files is located under /var/log/commvault/Log_Files

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