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Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 93 Topics
  • 336 Replies

93 Topics

E
Esierra
asked in Software Upgrades and Updates

Fail Commvault hw refresh upgrade W2012+11.20+SQL2012 to W2022+11.32

Hi,We are installing a new server W2022 Commvault 11.32 from W2012+11.20+SQL2012 from a DR Backup. As we understand, this update path is allowed.The process of installation was fine, but at the step restore an upgrade DB from DR Backup, The process begins and is progressing well, but fail with:FATAL ERROR - DBScriptsPath value does not exist in DBUpgradeSteps table. This should not have happened Any idea what the problem could be?Is it necessary to move a case with support?DatabaseUpgrade.log…..CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Stored Procedure: wr_UserCellSelection_CVupdate_SP20-HotFix-2352 <<<] [RecNum:1, LineNum:45, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AlertDetectedTimeInUTC_CVupdate_SP20-HotFix-4669 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AppFetchWebServiceURL_CVupdate_SP20-HotFix-4652 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO

2
E
5 months ago
D
Bit
DiWiBit
asked in Software Upgrades and Updates

What happened to O365 Exchange Online Recovery Points in 2023E ?

Is it no longer necessary to create Exchange Recovery Points for Exchange Online or might this be a bug?     

8
D
Bit
5 months ago
F
Byte
fjs63Byte
asked in Software Upgrades and Updates

O365 Online Backup failed after update Maintenance Release from 11.28.89 to 11.28.93

Hi Team,After the update to 11.28.93, our online backup goes into pending status and aborts after several restarts.Does anyone have any idea why this is suddenly happening?I see the following messages in the joblog:1568  1920  11/17 07:23:03 339626 **** CVMailBackupCoordinator.exe started with command line [-j 339626 -a 2:927 -c O365_Exchange -m K19-xxxxxxx.ad.xxxx.de*k19-xxxxxxx*8400 -t 2 -r 0 -i 2 -jt 339626:8:1:0:0:19052 -mt 1 -cn K19-xxxxxxx -vm Instance001 ]1568  1920  11/17 07:23:03 339626 Current diretory set to [C:\Program Files\Commvault\ContentStore\Base]1568  1920  11/17 07:23:03 339626 VMName [Instance001]1568  1920  11/17 07:23:03 339626 Mailbox Type [User Mailboxes]1568  1920  11/17 07:23:03 339626 jobID [339626]1568  1920  11/17 07:23:03 339626 virtualClientName [O365_Exchange]1568  1920  11/17 07:23:03 339626 Operation = Backup1568  1920  11/17 07:23:03 339626 CommCell ID [2]1568  1920  11/17 07:23:03 339626 AppID/SubclientId [927]1568  1920  11/17 07:23:03 339626 Virtu

1
F
Byte
8 months ago
C
Byte
Celine
asked in Software Upgrades and Updates

Upgrading Commvault from 11.20 to 11.28

Hello,Currently, we are using version 11.20 of Commvault on a Commserve Windows 2012 and SQL version 2012 server. The Commserve is a VM.  We want to upgrade the Commvault version to 11.28 and we need to upgrade the OS version and SQLServer to Windows 2022.What is the correct method to follow to upgrade Commvault?Can we  upgrade the OS and SQL version into 2022 and then install version 11.28 of Commvault : in this case, we need go through intermediate versions? Could this cause database corruption? Or is it better to rebuild the VMs?Thank in advance for your response.

1
Chris Hollis
Vaulter
6 months ago
V
Byte
Virtuas JakeByte
asked in Software Upgrades and Updates

Clarification on changes to full backups in Platform Release 2024

Hello!In the latest platform release 2024 (11.34), the option to select “All agents” for a full backup was removed. The change note states “Full Schedules apply to database backups. For other agents, each backup job will back up only the new and modified items and create a full recovery image. Therefore, running repeated full backup is not required.” It links to the “Server plans” page of the documentation, but not much else is mentioned there except for step 5 in “Creating a plan” which states, “To specify additional backups, such as weekly full backups, move the Extended retention rules toggle key to the right, and then add rules.”Does this mean that all server backup plans use synthetic backups by default if it is not a database? My use case is largely running application consistent backups for virtual machines. Currently our backup policies state the exact day and time that weekly/monthly/yearly full backups will run, which may need to change to keep compliant if we are not able to

4
Chris Hollis
Vaulter
6 months ago
M
Byte
Michal128Byte
asked in Software Upgrades and Updates

Upgrade Commvault from FR28 to FR32 problem with replication SQL Commserve DB.

Hello, Yesterday I upgraded the Commserve serve from FR28 to FR32. Unfortunately replication process for Commserve DB between the server is not working properly after upgrade. The issue which appeared is: Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:The database was backed up on a server running version 15.00.4280. That version is incompatible with this server, which is running version 13.00.5216. Either restore the database on a server that supports the backup, or use a backup that is compatible with this server. RESTORE LOG is terminated. Please let me know me probability  solution. Regards, Michal

2
M
Byte
10 months ago
S
Bit
Senthilmurughan ANBit
asked in Software Upgrades and Updates

is HP Unix HP-UX B.11.31 support Commvault version 11.28.83

is HP Unix HP-UX B.11.31 OS is support Commvault version 11.28.83 ?. Kindly guide

1
Tom Sheppard
Vaulter
8 months ago
V
Bit
VetriBit
posted in Software Upgrades and Updates

Upgrade steps from 11.12 to 11.28

How to upgrade Commserver from the version of 11.12 to 11.28

4
Onno van den Berg
Commvault Certified Expert
6 months ago
H
Bit
Håkon RødfjellBit
asked in Software Upgrades and Updates

Backing up Jira and Confluence

Does anyone know if Commvault is going to include the ability to backup Jira and Confluence (Atlassian) any time soon?

1
J
Vaulter
3 months ago
Craig A
Vaulter
Craig AVaulter
asked in Software Upgrades and Updates

Commserve SQL version - How to check?

How does a customer determine the MS SQL Version that is currently in use on the Commserve? Customer would like to check the version to determine if an upgrade is needed.

4
Craig A
Vaulter
3 months ago
A
Bit
ArtemBit
asked in Software Upgrades and Updates

Compatibility CommVault version 11.32 with MariaDB

Hello,We would like to upgrade our CommVault infrastructure to 11.32 .We have some VM Red Hat Enterprise (9.3) with MariaDB (10.5.22). Is it compatible with 11.32 version?Thank you.

2
A
Bit
6 months ago
F
Farooq Saleem
asked in Software Upgrades and Updates

SSO Error while accessing Partner University

Hi,I am getting SSO error while accessing partner university site. I tried changing my password but still facing same issue.An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.Details: Invalid Id 2837647  

4
A
4 months ago
G
Byte
GrzegorzByte
asked in Software Upgrades and Updates

Java update on Commvault servers

Hello all!We have received a request to update Java on our Commvault Servers - Comservers and media agents.Are there any dependencies between Commvault Services and Java version which we need to keep in mind? Are You aware of any “compatibility” matrix for Java version and Commvault? Can we just easily upgrade Java and should not be worry about Commvault Services?

2
Scott Moseman
Vaulter
7 months ago
K
Keshav Sawant
asked in Software Upgrades and Updates

How to push CV agent on windows and linux client system through Commcell and Command center

Actually, I tried to install the CV agent on windows client system, but not luck it is failed.for that require download software in software cache or else direct push. if it is direct push then, I think install full media that's why it’s failed.Please suggest.

2
K
4 months ago
C
Byte
caroByte
asked in Software Upgrades and Updates

Upgrade commvault 11.32 to 11.34

Please help, it is a critical case, I updated my commvault from 11.32 to 11.34 everything was normal but the next day the commvault OS cannot be found, the disk is not recognized. 

3
C
Byte
1 month ago
I
Byte
Ivaylo NikolovByte
asked in Software Upgrades and Updates

Oracle iDataAgent unix group assignment problem

Hello everyoneWe have strange problem with assighnmen of the unix gropup for oracle data agnet.Machine is added as client trough commcell console and the following agents are instaled: file system core, file system agent and oracle agent.There is no firewll betwen commcell server, media agent server and client.Client machine OS is AIX 7.1.During installation setup we assign the Unix group "dba" .After installation finished successfuly we start file backup and it finished successfuly so we asume everything work fine.When we try to initiate backup of oracle data base it give us an error ORA-19506: failed to create sequential file and the job stay in pending state.We checked what group is assigned to /opt/commvault/ , /etc/CommVaultRegistry/ and it seams everything in this directories are with propper unix grou "dba".We checked ORASBT.log log file ,and there were errors that it cannot read this files in registry./etc/CommVaultRegistry/Galaxy/Instance001/iDataAgent/.properties/etc/CommVaul

1
G
Vaulter
7 months ago
D
Byte
DavidBByte
asked in Software Upgrades and Updates

after upgrade to 11.32 backup. On one client out of many stopped working. rest are OK

After updating from 11.28, to 11.32.  Have a single system that is not able communicate properly with the commserve for backup purposes.Check Rediness returns OK.cvping from/to the client and commserv is happy.All services on the client are running.client and commserve are in same subnet, so no firewall appliances between them.Client services stopped/started, and finally rebooted the client. no change.Some of the errors in the logs:“There is no incoming network connection from ‘commserve’”“No Incoming tunnel from ‘commserve’”“Couldn’t translate client name ’client’ to a client ID.last step i guess is to re-install the client?

1
J
Vaulter
3 months ago
B
Bit
beckBit
asked in Software Upgrades and Updates

obtaining MR versions of laptop agent software

I have a ticket open for this already, but a number of Commvault techs seem to be stumped, so figured I’d post here. We have a single all-in-one windows commcell server, that is airgapped and has no direct internet access. We use it solely to back up desktops and notebooks, so we have deployed the Windows Edge Monitor agent to all of them. I thought that if you downloaded a new MR, and ran the install, not only does it stop the services, do all the hotfixes, and restart the services - that it should also update the software cache so you’ll be ready to update your Windows laptop agents as soon as it is done. This does not appear to be the case, as we just did this, and while the new version number appears in the command center dashboard as well as the bottom of the commcell console, there are no newer agent versions appearing in the software cache. If we try to do a copy software job to add the newer MR to the software cache, commvault will fail that job, saying “Error Code: [68:481] De

1
Chris Hollis
Vaulter
5 months ago
M
Byte
Marcos SilvaByte
asked in Software Upgrades and Updates

PostgreSQL V10 - FSBasedBackupSet instance backup error after upgrading commServe to version 11.32.23.

Resolv.

2
M
Byte
7 months ago
Ken_H
Byte
Ken_HByte
asked in Software Upgrades and Updates

Jan 8, 2024: Anyone else having problems downloading patches

I’m currently running 11.30.64 and tried to download 11.34.5 but after 40 minutes the job reported 0% progress.  I killed the first download job and am now trying to download 11.32.35 and it also seems to be going nowhere.  Is anyone else having problems downloading patches?Ken

2
Ken_H
Byte
6 months ago
M
Bit
MLI7777Bit
asked in Software Upgrades and Updates

Update server to latest patch how do you update physical server agents

We are working on getting all our backup media servers patched up so they are up to date.   Once patched how do you patch or confirm the physical servers with the agent loaded get up to date.ThanksMike

1
Damian Andre
Vaulter
8 months ago
Y
Bit
Yan CDBit
asked in Software Upgrades and Updates

Windows Oracle Agent - 2022E to 2023E

Anyone knows if a reboot is needed after updating the Windows Oracle Agent from 2022E to 2023E ? Thanks!

1
N
Vaulter
8 months ago
S
Byte
SSPByte
asked in Software Upgrades and Updates

Push install SAP Hana agent to Unix client from Comcell Console-error

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to install updates successful179036 4790c 02/15 04:10:39 ### LocalAUJobReqHandler Received CacheOpReq request179036 4790c 02/15 04:10:39 ### ProcessNewC

7
Rajiv
Vaulter
5 months ago
J
Byte
JBrandByte
asked in Software Upgrades and Updates

SSO error while accessing Partner University site.

While accessing the partner university site I receive the following error and the “Click Here to find the possible solution for this error” page doesn’t help. The other topics related to this problem don’t give a solution except commvault employees doing something. Who would I need to contact to get this fixed?

5
Chris Hollis
Vaulter
3 months ago
M
Byte
Marco KalbermattenByte
asked in Software Upgrades and Updates

Is vCenter 8.0 U3 (8.0.3) supported with Commvault 11.32.56 (2023E)?

We need to update our vCenter from version 8.0U2 to 8.0U3. Since I can't find anything relevant in Commvault's documentation, has anyone successfully backed up vCenter 8.0.3 with Commvault 2023E (11.32.56)?

1
R
Vaulter
10 days ago

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