SERVICE PACKAGE INSTALL ERROR

Question

Hello Vaulters,Has any every experienced this problem, despite VC reddist_2017 to correct error, it still persist. I would appreciate any guide for this. *******************************************************************  Machine            : ISW-DR-DB-29D  Module             : Install.log  Commserver         :   Product Version    : 11.80.240.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 7/17/2022*******************************************************************14944 4     07/17 15:01:35 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:01:35 ### ### ### - The setup is running in non-bootstrap mode14944 4     07/17 15:01:35 ### ### ### - ##########################################################################14944 4     07/17 15:01:35 ### ### ### - ##                         Installation STARTED                         ##14944 4     07/17 15:01:35 ### ### ### - ##########################################################################14944 4     07/17 15:01:35 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], TransactionId:[3589820]14944 4     07/17 15:01:36 ### ### ### - CommandLine: "\172.25.30.31\e\commvault 11.24.55\WinX64\Setup.exe"  -burn.unelevated BurnPipe.{761A38C1-4BB7-4016-9B6F-F666B304334B} {5C5A0C94-9382-4A6F-8BF9-1575FEADFFD7} 1492414944 4     07/17 15:01:36 ### ### ### - The setup is launched by ISW-DR-DB-29D\ISWPROD with Administrator privilege14944 4     07/17 15:01:38 ### ### ### - Showing dialog : CheckLaunchRequirementViewModel .......14944 10    07/17 15:01:38 ### ### ### - Machine is running windows OS version 10.0.1776314944 4     07/17 15:01:38 ### ### ### - Showing dialog : LanguageSelectionViewModel .......14944 4     07/17 15:01:40 ### ### ### - Application Culture is set to en-US14944 4     07/17 15:01:40 ### ### ### - Dialog:[Language Selection], UserAnswer:[English (United States)].14944 4     07/17 15:01:40 ### ### ### - Showing dialog : LicenseAgreementViewModel .......14944 4     07/17 15:01:43 ### ### ### - Dialog:[License Agreement], UserAnswer:[Agreed].14944 4     07/17 15:01:43 ### ### ### - Showing dialog : InstallTypeViewModel .......14944 4     07/17 15:01:46 ### ### ### - Dialog:[Choose the Installation type], UserAnswer:[Install on Local Machine].14944 4     07/17 15:01:46 ### ### ### - Selected instance: [Instance001].14944 4     07/17 15:01:46 ### ### ### - Showing dialog : PackageOptionViewModel .......14944 4     07/17 15:01:51 ### ### ### - Skip Roles selection screen for Advanced option/ Download all packages option.14944 4     07/17 15:01:51 ### ### ### - Showing dialog : FeatureSelectionViewModel .......14944 4     07/17 15:02:36 ### ### ### - Packages selected by user/input request: [File System Core, File System, VCRedist Helper].14944 4     07/17 15:02:36 ### ### ### - no database packages are selected. Skip cluster option screen14944 4     07/17 15:02:37 ### ### ### - Showing dialog : CheckPrerequisitesViewModel .......14944 4     07/17 15:02:37 ### ### ### - Removing VCRedist_2017_win32 as it is not applicable for this OS.14944 4     07/17 15:02:37 ### ### ### - VCRedistHelper is selected/installed. Skip including vcredist2017 pre-requisite14944 1     07/17 15:02:37 ### ### ### - Checking if required third-party packages are installed...14944 4     07/17 15:02:37 ### ### ### - Showing dialog : GalaxyHomePathViewModel .......14944 4     07/17 15:02:38 ### ### ### - Dialog:[Installation Path], UserAnswer:[C:\Program Files\Commvault\ContentStore].14944 4     07/17 15:02:38 ### ### ### - Showing dialog : ConfigureRolesViewModel .......14944 4     07/17 15:02:41 ### ### ### - Port number for CVD is set to [8400].14944 4     07/17 15:02:41 ### ### ### - Showing dialog : InstallSummaryViewModel .......14944 4     07/17 15:02:43 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log14944 4     07/17 15:02:43 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:02:43 ### ### ### - ------------------------ Creating New Instance ----------------------------14944 4     07/17 15:02:43 ### ### ### - Showing dialog : PreInstallValidatonViewModel .......14944 7     07/17 15:02:43 ### ### ### - Drive [C:\] Space needed [507.78 MB] Available Space[18.47 GB]14944 4     07/17 15:02:43 ### ### ### - Showing dialog : ShutdownViewModel .......14944 13    07/17 15:02:43 ### ### ### - Error: Failed to ServiceQuery with error :14944 13    07/17 15:02:43 ### ### ### - Sending stop request to Commvault services...14944 13    07/17 15:02:43 ### ### ### - Sending stop request to Commvault Base services...14944 13    07/17 15:02:43 ### ### ### - Stopped all Commvault services.14944 13    07/17 15:02:43 ### ### ### - Killing all running processes from install directory ...14944 4     07/17 15:02:49 ### ### ### - Showing dialog : InstallProgressForPrerequisitesViewModel .......14944 4     07/17 15:02:49 ### ### ### - Removing VCRedist_2017_win32 as it is not applicable for this OS.14944 4     07/17 15:02:49 ### ### ### - VCRedistHelper is selected/installed. Skip including vcredist2017 pre-requisite14944 1     07/17 15:02:49 ### ### ### - Checking if required third-party packages are installed...14944 1     07/17 15:02:51 ### ### ### - Installing required third-party packages...14944 1     07/17 15:02:51 ### ### ### - Apply prerequisites completed ...  Status = 014944 1     07/17 15:02:51 ### ### ### - Third-party package installation completed.14944 1     07/17 15:02:51 ### ### ### - VCRedistHelper is selected/installed. Skip checking the availability of CRT binaries...14944 4     07/17 15:02:51 ### ### ### - Showing dialog : InstallProgressForPackagesViewModel .......14944 1     07/17 15:02:51 ### ### ### - Installing packages...14944 1     07/17 15:04:15 ### ### ### - Checking and removing stale MSI with product [File System Core]14944 1     07/17 15:04:50 ### ### ### - Started install/update of package: WindowsFileSystemiDataAgentCore...14944 1     07/17 15:06:04 ### ### ### - Checking and removing stale MSI with product [File System]14944 1     07/17 15:06:38 ### ### ### - Started install/update of package: WindowsFileSystemiDataAgentAdvanced...14944 1     07/17 15:06:51 ### ### ### - Checking and removing stale MSI with product [VCRedist Helper]14944 1     07/17 15:07:07 ### ### ### - Started install/update of package: VCRedistHelper...14944 1     07/17 15:07:12 ### ### ### - Apply packages completed ...  Status = 014944 1     07/17 15:07:12 ### ### ### - Package installation completed.14944 1     07/17 15:07:12 ### ### ### - Extracting file [C:\Program Files\Commvault\ContentStore\Base\SQLSMOAssemblies\CvSmo2017Dll\CvSQLSMO2017.see] ...14944 1     07/17 15:07:14 ### ### ### - Update installation is in progress...14944 1     07/17 15:07:14 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details14944 1     07/17 15:08:47 ### ### ### - Warning: ["\172.25.30.31\e\commvault 11.24.55\WinX64\BinaryPayload\LooseUpdates\InstallUpdates.exe" -doNotUpdateDB -nostartsvc -silent -vm Instance001 -delayedreboot -ignorePendingFileOp -galaxyinstall -tolerateMissingReg -binaryOnly -earlyInstall    -cvinstaller ] exit code 1 14944 1     07/17 15:08:47 ### ### ### - Set application exit code=[Failed]14944 4     07/17 15:08:47 ### ### ### - Showing dialog : CompletionExitViewModel .......

NVFD411 · Accepted Answer

The error is indicating an issue with updating CvSQLSMO2017 and could be an indication that it failed to rename file or server needs a reboot. To confirm if Windows needs a reboot, you can check the registry for "PendingFileRenameOperations” and if present then a reboot would be required. As @Jos Meijer mentioned the updateinfo.log may give us the additional details needed to assist with this issue.

Jos Meijer · Answer

Can you provide the log information in:C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.logAccording to log there is something going on during the installation of the individual updates.Also the path shows 11.24.55 whilst the current version is11.24.56, I would advice to use the latest version.

SERVICE PACKAGE INSTALL ERROR

3 replies

Reply

Most helpful members this week

Cookie policy

Cookie settings

Reply

Related topics

Disk Library Maintenance - Fragmentation analysisicon

Defragging mount paths on Windows MediaAgenticon

Magnetic Library Defragmentation

Adjust the block size for cloud libicon

Cyber Resilient Database Protection with Commvault Cloud

Most helpful members this week

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings