1 Touch system state backup failed

Hi @Commvault User 

Could you ensure /tmp has enough disk space 

https://documentation.commvault.com/2022e/expert/3454_1_touch_for_linux_system_requirements_02.html

Hard Drive

2 GB of free disk space is required for the /tmp directory.

No additional disk space required beyond File System Agent disk space requirements.

Additionally, check the sr.log on the linux server for details on the failure.

Regards,

So combing through the logs it appears as tho it may be failing somewhere after these warnings.  Im curious why it would state it doesnt have permission though, ive explicitly set the backup to run as root.
Any ideas?

SELinux is enabled, but its set to permissive and according to the doc requires no config.

Could you explain what I should verify in the mount options?

Just to clarify, i have already successfully run a full backup on this machine.  Its only since doing a one touch restore on another machine that this one is now failing backups.

Hi Gowri, 
I was able to create and execute the script.  Here is the output you requested.

sysfs on /sys type sysfs (rw,nosuid,nodev,noexec,relatime,seclabel)

proc on /proc type proc (rw,nosuid,nodev,noexec,relatime)

devtmpfs on /dev type devtmpfs (rw,nosuid,seclabel,size=263882176k,nr_inodes=65970544,mode=755)

securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relatime)

tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev,seclabel)

devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,seclabel,gid=5,mode=620,ptmxmode=000)

tmpfs on /run type tmpfs (rw,nosuid,nodev,seclabel,mode=755)

tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,seclabel,mode=755)

cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,xattr,release_agent=/usr/lib/systemd/systemd-cgroups-agent,name=systemd)

pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime,seclabel)

cgroup on /sys/fs/cgroup/net_cls,net_prio type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,net_cls,net_prio)

cgroup on /sys/fs/cgroup/cpu,cpuacct type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,cpu,cpuacct)

cgroup on /sys/fs/cgroup/devices type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,devices)

cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,blkio)

cgroup on /sys/fs/cgroup/freezer type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,freezer)

cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,memory)

cgroup on /sys/fs/cgroup/pids type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,pids)

cgroup on /sys/fs/cgroup/hugetlb type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,hugetlb)

cgroup on /sys/fs/cgroup/cpuset type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,cpuset)

cgroup on /sys/fs/cgroup/rdma type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,rdma)

cgroup on /sys/fs/cgroup/perf_event type cgroup (rw,nosuid,nodev,noexec,relatime,seclabel,perf_event)

configfs on /sys/kernel/config type configfs (rw,relatime)

/dev/mapper/hostname-root on / type ext4 (rw,relatime,seclabel)

selinuxfs on /sys/fs/selinux type selinuxfs (rw,relatime)

systemd-1 on /proc/sys/fs/binfmt_misc type autofs (rw,relatime,fd=32,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=37955)

mqueue on /dev/mqueue type mqueue (rw,relatime,seclabel)

debugfs on /sys/kernel/debug type debugfs (rw,relatime,seclabel)

hugetlbfs on /dev/hugepages type hugetlbfs (rw,relatime,seclabel,pagesize=2M)

binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,relatime)

sunrpc on /var/lib/nfs/rpc_pipefs type rpc_pipefs (rw,relatime)

/dev/mapper/hostname-home on /home type ext4 (rw,relatime,seclabel)

/dev/mapper/hostname-mounthome on /mounthome type ext4 (rw,relatime,seclabel)

/dev/mapper/mountname1 on /mountname1 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname2 on /mountname2 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname3 on /mountname3 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/oracledb on /oracledb type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname4 on /mountname4 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname5 on /oracledb/mountname5 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname6 on /oracledb/mountname5/mountname6 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname7 on /oracledb/mountname5/mountname7 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname8 on /oracledb/mountname5/mountname8 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname9 on /oracledb/mountname5/mountname9 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname10 on /mountname10 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname11 on /oracledb/mountname5/mountname11 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/kdump on /var/kdump type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

/dev/mapper/mountname12 on /oracledb/mountname5/mountname12 type ext4 (rw,relatime,seclabel,discard,stripe=512,_netdev)

tmpfs on /run/user/0 type tmpfs (rw,nosuid,nodev,relatime,seclabel,size=52785916k,mode=700)

tracefs on /sys/kernel/debug/tracing type tracefs (rw,relatime,seclabel)

tmpfs on /run/user/54321 type tmpfs (rw,nosuid,nodev,relatime,seclabel,size=52785916k,mode=700,uid=54321,gid=54321)

[root@hostname /]# ls -l / | grep -i opt

drwxr-xr-x.   6 root   root      4096 May 17 13:18 opt

[root@hostname /]# ls -l / | grep -i tmp

drwxrwxrwt.  10 root   root      4096 May 18 08:29 tmp

[root@hostname /]# echo "date" >> /tmp/testfile

[root@hostname /]# chmod 755 /tmp/testfile

[root@hostname /]# ./tmp/testfile

Thu May 18 08:31:49 EDT 2023

[root@hostname /]#

Thank you for your time and effort Gowri,

We’ve remounted tmpfs with the exec option and still receive the same error when we run the backup.
I will note: the cloned server of this one - where we did the BMR - is able to be backed up, and it has the noexec option on tmpfs.

Is there something else going on here?

Ok thank you Gowri,

I will open a support incident and reference this thread.