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Aftere Commserve IP Change - E-mails are failing to be sent


Userlevel 1
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Hello,

We have changed our Commserve IP and noticed that after the change E-mail notifications cannot be sent from the Commserve machine ( Alerts , reports etc. )
Are there any Commserve IP dependencies for that matter ?

 

 

Thanks

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Best answer by TNO 21 July 2022, 08:32

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2 replies

Userlevel 7
Badge +16

Maybe a infra firewall or mail relay whitelist on a mailserver?

Shouldn't be a limitation within the commserve as it connects to the mail server / relay server directly as configured in the control panel

Userlevel 1
Badge +6

Thanks.

It was indeed a whitelist issue on the mail server.

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