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Archived email cut off when being forwarded


Badge +4

Hi,

a customer of us has reported some strange behaviour. A user forwarded an archived mail using the Outlook Plugin. The email was cut off in the middle of the text. Inside the text, there was “<20%”. Everything after “<20%” was removed. After changing the “<20%” to “< 20%” (added a space after the “<”), the whole text was included. 

Is this a known issue? 

 

Regards

 

Holger

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Best answer by Mike Struening RETIRED 23 July 2021, 20:11

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5 replies

Userlevel 2
Badge +6

I’m unaware of any known issues like this.  A ticket with support is suggested here. 

Userlevel 7
Badge +23

@Holger R. , please share your case number so I can track it accordingly.  Definitely sounds like something is not working properly.

Badge +4

Hi,

 

thank you for your answers. There was no case open, I just created one: 210702-149

Userlevel 7
Badge +23

Thanks, I’ll keep an eye on it!

Userlevel 7
Badge +23

Sharing incident solution:

When forwarding an archived mail using the Outlook Plugin. The email was cut off in the middle of the text. Inside the text, there was “<20%”. Everything after “<20%” was removed. After changing the “<20%” to “< 20%” (added a space after the “<”), the whole text was included.

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