Solved

Client upgrade successful from console but not reflecting on client OS

1 year ago
4 May 2022
8 replies
289 views

Userlevel 3

+12

Commvault Engineer
114 replies

Hi guys,

Recently, we upgraded our CommCell environment, from one of the clients, the upgrade passed successfully, on the CommCell console, the new version is showed up, but on the client side, when checking the commvault services status, we found out that it’s the old version that is still showed up comparing to the other clients.

We tried restarting services, but, the issue remained.

Any suggestion to clear this issue ? Is there some sort of cache on the clients to be cleared, or anything else ?

Regards.

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Best answer by christopherlecky 27 May 2022, 13:52

8 replies

Userlevel 6

+13

Aplynx
Vaulter
265 replies
1 year ago
4 May 2022

Can you see what the updateinfo.log file says was the last installed update on the client? Should be towards the bottom.

Userlevel 3

+12

Can you see what the updateinfo.log file says was the last installed update on the client? Should be towards the bottom.

Thanks, @Aplynx for your feedback, will check again the logs.

Userlevel 7

+23

@Commvault Engineer , following up on this one. anything turn up to help you solve this one?

Thanks!

Userlevel 3

+12

@Commvault Engineer , following up on this one. anything turn up to help you solve this one?

Thanks!

Unfortunately, we still didn’t get the chance to be able to check the logs, due to customer unavailability.

Will update on this once we’ve something concrete.

Thanks again for your support!

Userlevel 7

+23

Always!

We’ll be here when you’re ready 🤓

Userlevel 5

+16

christopherlecky
Byte
389 replies
1 year ago
27 May 2022
Answer

Have you tried deconfiguring and reconfiguring the client?

Userlevel 3

+12

Always!

We’ll be here when you’re ready 🤓

Thanks a lot Mike :)

Userlevel 3

+12

Have you tried deconfiguring and reconfiguring the client?

Thanks, @christopherlecky, for the suggestion, will try it out !

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