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Error after upgrade

  • 7 April 2022
  • 2 replies
  • 73 views

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Hello, I have upgraded from version 11.25 to 11.26 in the normal way.Unfortunately, the system has completely stopped running, when I try to start the Commcell Console it cannot find the javaw.exe file. How to proceed with the repair?
Thank you.

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Best answer by Wayn 8 April 2022, 15:05

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2 replies

Userlevel 6
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@Wayn 

Ar you starting the Commcell Commcell Console from Start Menu > Commvault?

 

You can run Setup.exe and select Repair Existing Instance:

 

 

Best Regards,

Sebastien

Badge +5

After various attempts to correct the installation, which always resulted in some error, it helped to run Feature Release 11.25 - Commvault. This detected the incomplete installation and fixed everything successfully.
Thank you.