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ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx]. Source: xxxx, Process: backint_oracle

  • 16 June 2021
  • 2 replies
  • 6050 views

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SAP for oracle db Backup failed 3 times since last week due to below error.

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Failure Reason:

• ERROR CODE [82:172]: Could not connect to the DeDuplication Database process for Store Id [xx].

Source: xxxx, Process: backint_oracle

````````````````````````````````````````````````````````````````````````````````````````````````````` Does anyone has solution for this error?

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Best answer by Blaine Williams 16 June 2021, 07:41

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Hi Rahul

This is indicating the client node is not able to communicate back to the commserve or media agents on dynamic high ports which might be blocked.

Check the cvd and cvfwd logs  to confirm the connectivity issues. 

You can create a One way persistent tunnel from the client to the commserve and Media agents on the ports that are allowed / open which is a common resolution.

https://documentation.commvault.com/commvault/v11_sp20/article?p=7203.htm

Badge +1

Hi Rahul

This is indicating the client node is not able to communicate back to the commserve or media agents on dynamic high ports which might be blocked.

Check the cvd and cvfwd logs  to confirm the connectivity issues. 

You can create a One way persistent tunnel from the client to the commserve and Media agents on the ports that are allowed / open which is a common resolution.

https://documentation.commvault.com/commvault/v11_sp20/article?p=7203.htm

Thanks Williams

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