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Error in downloading package

  • 10 February 2022
  • 4 replies
  • 967 views
T
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Userlevel 1
Badge +6

Hello,

Trying to download installation package ( 11.24 )  by running  CV installer file from our Commserve server ( Windows)

Download is failing with below error:

Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'cloud.commvault.com', status code []
Invalid URL    [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1644492234_e4c95de8f56de000c51a8c3ba5758bc1]. Error: The remote name could not be resolved: 'downloadcenter.commvault.com', status code []
Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []

 

I can access cloud.commvault.com from browser with no issues.

 

Any Idea’s ?

 

Thanks

 

 

 

 

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Best answer by TNO 13 February 2022, 13:40

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4 replies

Mike Struening RETIRED
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Userlevel 7
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@TNO , can you share what downloadsoftware.log is showing at this time?

To confirm, you were able to open those urls on the CS itself (and not another desktop, etc.)?

Thanks!

https://www.linkedin.com/in/michael-struening
I
Rank
Badge +1

When launching the executable to perform the download, are you running “As administrator”?  I have had issues previously with downloads if you don’t do this.

Regards

Ian

Ian
T
Rank
Userlevel 1
Badge +6

Hi,

I was running the executable ‘As administartor’, Same as always.

@Mike Struening

Nothing is showing in downloadsoftware.log. last time stemp on this log is from Dec 2021.

I guess no actual download started so nothing is wrriten to the log.

I’m able open those Url’s from anywhere ( other servers , desktop and CS Server itself ).

I’ve downloaded the excutable using chrome in CS server, but after running it and choosing packages to download i’m getting the ‘Invalid URL’ error.

I was trying to run the executable from another server ( same network ) and it is working fine.

 

Regards

T
Rank
Userlevel 1
Badge +6

Hi,

Issue is resolved forcing GPO updates and reboot of the CS.

 

Thanks

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