Getting this error when trying to install with ExpressMedia v11.24 on Windows Server 2019. Not sure what to do about it.

Failed to download "DotNetCoreWindowsHosting"

Userlevel 6

+13

Aplynx
Vaulter
265 replies
2 years ago
9 December 2021

There should be a third-party folder within the installation media for that. Can you try running it directly from the media? It should give you a better idea of what the issue is.

If it happens to install successfully, just run the CV installer again and resume it from where it left off.

T

+1

thirstler
Author
Bit
3 replies
2 years ago
9 December 2021

Both resume and clean-up and restart did not work after installing the package by hand.

Possibly a checksum issue? Log snippet:

7104 4     12/09 10:08:20 ### ### ### - User clicked [Try Again]
7104 4     12/09 10:08:20 ### ### ### - Removing VCRedist_2017_win32 as it is not applicable for this OS.
7104 1     12/09 10:08:20 ### ### ### - Checking if required third-party packages are installed...
7104 1     12/09 10:08:20 ### ### ### - Installing required third-party packages...
7104 16    12/09 10:08:20 ### ### ### - Download URL:[https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/], NumberOfDownloadStreams:[3]
7104 1     12/09 10:08:20 ### ### ### - Timeout period 60 mins for package: IISServerRoles2012.
7104 1     12/09 10:08:20 ### ### ### - Started install/update of package: IISServerRoles2012...
7104 16    12/09 10:08:20 ### ### ### - Download URL:[https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/], NumberOfDownloadStreams:[3]
7104 22    12/09 10:08:21 ### ### ### - Checksum [1437190347] of the file [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\Version.txt] doesn't match with the expected checksum [3623638550].
7104 22    12/09 10:08:21 ### ### ### - Checksum [1437190347] of the file [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\Version.txt] doesn't match with the expected checksum [3623638550].
7104 22    12/09 10:08:21 ### ### ### - Checksum [1437190347] of the file [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\Version.txt] doesn't match with the expected checksum [3623638550].
7104 22    12/09 10:08:21 ### ### ### - Error: Failed to download file: [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\Version.txt], download URL: [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/ThirdParty/DotNetCore/Version.txt?__cv__=1639075100_aff6bf2d495445f2243ee6d4e8058846]
7104 16    12/09 10:08:22 ### ### ### - Checksum [1804647469] of the file [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\DotNetCoreWindowsHosting.exe] doesn't match with the expected checksum [2632890385].
7104 16    12/09 10:08:23 ### ### ### - Checksum [1804647469] of the file [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\DotNetCoreWindowsHosting.exe] doesn't match with the expected checksum [2632890385].
7104 16    12/09 10:08:24 ### ### ### - Checksum [1804647469] of the file [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\DotNetCoreWindowsHosting.exe] doesn't match with the expected checksum [2632890385].
7104 16    12/09 10:08:24 ### ### ### - Error: Failed to download file: [C:\Program Files\Commvault\installer\ThirdParty\DotNetCore\DotNetCoreWindowsHosting.exe], download URL: [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/ThirdParty/DotNetCore/DotNetCoreWindowsHosting.exe?__cv__=1639075100_2f5185b0ecacdbed1deee17857a63e2c]
7104 16    12/09 10:08:24 ### ### ### - Error: Exception:[One or more errors occurred.]
7104 16    12/09 10:08:24 ### ### ### - Failed to download binaries for package [DotNetCoreWindowsHosting].
7104 1     12/09 10:08:24 ### ### ### - Apply prerequisites completed ... Status = -2147023294
7104 1     12/09 10:08:24 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].
7104 4     12/09 10:08:27 ### ### ### - User clicked cancel button.
7104 4     12/09 10:08:27 ### ### ### - Set application exit code=[Cancel]
7104 4     12/09 10:08:27 ### ### ### - Showing dialog : CompletionExitViewModel .......

Userlevel 4

+9

Sean Crifasi
Vaulter
98 replies
2 years ago
10 December 2021
Answer

@thirstler

It does appear to be an issue with the download.

Can we try using the bootstrapper download file, running this from a different machine and choosing the option to build a package to install on another machine?

J

Userlevel 1

+7

I can confirm I have the same problem with the same file. Failing checksum.

I can download the file manually from the link provided in the logs. 11.24 and 11.25 downloader.

R

Hi All,

Recently bootstrapper’s for both FR24 & FR25 have changed. Please download the latest bootstrapper from cloud https://cloud.commvault.com/webconsole/softwarestore/store.do#!/130/655/19980 and retry installation. It should work. Please reply if you are still facing an issue.

T

+1

thirstler
Author
Bit
3 replies
2 years ago
13 December 2021

I was able to download & create a package on another machine (Win11) and then move everything over to the WIn2019 host and install. Of course, a fixed bootstrapper obviates that. Thanks!

B

+3

we are using hdps and we see same error when creating a new custom package.Where can we get a new boot strapper for hitachi data protection suite

Userlevel 7

+23

@bhbekkam , you’d have to check the Hitachi portal (or contact their support.

If you don’t see it/can’t get it, let me know and I’ll see what needs to be done.

B

+3

Unable to get help on this.Could you please help us on this

Userlevel 7

+23

I’ll ask my resource.

To confirm, you reached out to Hitachi support and they couldn’t help?

B

+3

We reached help desk..they gave us a new bootstrapper but it is also failing with same error

Userlevel 7

+23

Ah, that changes things!

I would open a support case through HDS. your support needs to go through them first (and they’ll escalate to our team).

Edit: I had someone check and you are not showing up as HDs support on our portal. can you confirm you have HDS for support?

B

+3

We raised a case 220728-117.vendor asked us to copy software cache from other existing hdps commserve.

But we are using this to install new commserve, When we use this package to install ,it says sql package to install sql db is not available

Userlevel 7

+23

Thank you! I see your engineer is out of the office. If you log into the portal and view the case, there should be an option to click and have the case requeued.

B

+3

Done now.requested for next available engineer

Userlevel 7

+23

Great, keep us posted!

B

+3

FYI-Issue is escalated to dev.will keep this thread updated with steps suggested

Userlevel 7

+23

Thanks!!!

A

Looks like a higher version DotNetCore (3.1.28) stopping to upgrade the FR25 to FR26.. Tried to uninstall the DotNetCore 3.1.28 but no luck.. Any idea, how can i remove the upgraded version 3.1.28 from Windows 2019 server??