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Importing tapes to the library not possible

  • 11 November 2022
  • 2 replies
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Userlevel 4
Badge +13

Hi there,

in our case it is not possible to import tapes back from the outside location to the library. It seems, that Commvault is not aware of putting tapes to I/E ports. Is there any setting, that handles importing of the tapes? Indeed, it is strange, because opposite direction - when exporting the tapes to the outside location via I/E is working fine. On the tape library we can see that a tape was put to I/E slot to be imported, but Commvault cant recognize it. All tries were done with empty tapes.

Do you have any idea how to investigate the issue further?

 

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Best answer by drPhil 28 November 2022, 09:50

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Userlevel 7
Badge +23

Hey @drPhil ,

Do you get any sort of error, or does it just not work?

You can check out Vault Tracker to automatically import and export tapes:

https://documentation.commvault.com/11.24/essential/107868_vault_tracker.html

Let me know if that helps!

Userlevel 4
Badge +13

Hi there, the things is that Commvault communicates with the tape library using SCSI commands and it means that CV is asking if there is anything new e.g. in I/E slots. Thus, the solution is to have checked these settings: "Do periodic mailslot check" as well as "Enable Auto-Discovery of media into default scratch pool" to be sure, that Commvault is aware of any changes in I/E slots.

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